Evri Insight 

We have a new courier and to blunt she is useless.I work from home and I have a safe place for my parcels.She banged my door to the extent I had to answer the door.I put the parcel on the table and when I went back to my workstation she was staring in my window and stood for half an hour. As I was working I couldn't go to the door and find out what she was wanting.When I finished my work I looked at the parcel and it wasn't for me, she had delivered the wrong parcel.I told her put my parcels in my safe place and she just looked at me.I then received am email from Evri saying she would deliver my parcels to my neighbour.I HAVE A SAFE PLACE!!!Now I don't get any deliveries from Evri as she just returns them saying there is issues at my property.Cant get through to customer services either as their Web chat is crap

Truly terrible, dishonest service. These people just lose your parcels and keep your money, no conscience whatsoever.

Dreadful. Having 4 packages of live plants delivered this week and lots of damage.I have lost about 30%of the order due to poor handling. Rude and unapologetic courier who seems to be yet another family member filling in. No way to contact Evri direct either. Never again

My experience has been very frustrating. Not only do Evri give my parcels to my neighbours when iv asked them not to. This is a new one. I asked where my parcel is as its not been delivered to the parcel shop. Their answer was that the parcel shop declined the parcel. When I telephoned the Parcel Shop Tesco Express they said we are not allowed to decline a parcel and Evri have not even attempted to deliver it. So I was lied to. Also when I emailed about my parcel they have now returned the parcel to the sender after all this.
Extremely frustrating. Extremely bad customer service. And I feel Evri have not changed their tactics.

Isn't bad delivery company. But he'll lineservice is useless, rubbish and very poor. Last to delivers went wrong and try to report but no answer,just that bloody robot. To call cist 6 min just to connect call. I. Emails nobody answer. I will move with parcel force.

Horrible and

Ordered some shoes on eBay, delivered by this appalling company.

They tried to deliver 3 days early and as I was away clearly left instructions to leave with neighbour as property outside wasn't secure, low and behold they left the package at a different address and tried to say they had delivered it

Photo evidence shows a picture of a different property not mine, won't accept responsibility it's gone missing or has been stolen even though they delivered it to the wrong address

Disgrace of a company

Absolutely awful dreadful service. Liars, and no human beings to contact. Will never ever use again.

Waiting for a delivery. From evri waited during the time slot that was given for 13/05/23. But waited an extra hr.but had to go to work.then they said they tried to deliver yesterday 15/5/23.i was in all day. No ringing of door bell or knocking on door. now last attempt today and I have l left front door open and note to ring doorbell on door also my mobile number..so let's see.update evri came with parcel for my daughter and one for next door.told him I have been waiting for one since Saturday.he asked me was it from shein told him yes.oh he said it was on the van if I hadn't asked don't think I would have had it.

Courier had my parcel tried to delivery twice last attempt on 25 April 23 no attempt since and no update on app, I have contacted customer service an number of times no response, telephone calls it automated then you get cut off so cant speak to an person, have even sent an email to the CEO nobody seems to understand that the courier has it so it not lost it theft !!!

Cont....This shower of rubbish have now decided after 12 days they have lost my parcel but if you wanted any evidence of how rubbish they are here's the latest response from them basically say sorry we lost your delivery but it's MY RESPONSIBILITY TO SPEAK TO THE COMPANY I ORDERED FROM TO SORT IT OUT.
Hi,

Thank you for getting in touch with us regarding your parcel and for advising us that your parcel has not been received.

I have conducted an extensive search and unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for.

I apologise for this disappointing outcome, I can appreciate how frustrating this news may be to receive. The quickest way to resolve this quickly is to contact the retailer/sender of the parcel who will explain their options to you, which may include a refund or replacement.

If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help.

Kind regards,
Evri Customer Services

THIS ACCOUNT IS ALSO FALSE INSOFAR AS THEY DELETE NEGATIVE POSTS IN ORDER TO DISTORT THE RATING SEE EVRI INSIGHT FOR THEIR REAL RATING OF 1

Terrible been sat in all day waiting for this delivery, they've lied about attempting to deliver three times, even had Evri deliver another item on the same day, so why can't this item get delivered. And my neighbour has cctv which shows No knock on the door no buzzer.

I didn’t want to give any stars!!!! Evri have now geofenced my address and my parcel has been returned. #evri are an absolute disgrace. No company should use them.

The amount of 1* reviews being left because people are getting this company mixed up with another is ridiculous and damaging! This is a software company NOT the delivery company, their website is clearly linked. I went to leave a review for the delivery company and came across this.

Unbelievably shocking service. First couldn’t pick up parcel claiming some
supposed difficulty accessing the area which was not the case. Then, when delivery was rescheduled for the next day, half an hour before the allotted pick up time, I received a message saying ‘Thank you for letting us know that this parcel no longer needs collecting’… have no idea where that information came from but certainly wasn’t from me. Of course can’t get hold of anyone on their phone nuMber so now am just going to forgo the money I’ve already paid them and fork out for another courier who hopefully will be capable of actually doing the job.

I hate them.
I hate EZRA their bot from hell.
They are incompetent.
I will try to boycott any company shipping with them from now on.
I never want to deal with EVRI anymore.

You will never get your parcel. Don't use them. Absolutely appalling.

They haven't delivered one of my parcels in over a year.

Try as I might, I can't find out what the issue is or do anything about it.

I am constantly buzzed by EVRI when I do not have any parcels to be delivered, probably because I mentioned the miserable courier that is constantly on his mobile and is completely ignorant.

Had to do one star to leave a review
Wouldn’t even make .00001 of a star
They are the worst of the worst
And that’s a compliment TBF
I don’t know why they don’t care?????
Save your money use a proper courier
You can’t talk to anyone
They repeat your tracking number wrong on the automated
Used twice tragically failed twice
OMG
I don’t normally do reviews
Stay clear use Parcelforce or someone decent