Evri Insight 

This company used to be named Hermes, and we all know what a crap company that was for delivering parcels, well now they are called Evri and still as crap as ever, no customer service missing parcels I will in future when buying anything as if they are going to use EVRI if so I will not buy

Impossible to contact. Stupid chat. Useless responses. They cannot find my house despite all the info I provided. Absolutely useless.

On Thursday the 1st of June I sent a package out by Evri to an ebay member who had purchased an item from me. Apparently the package was delivered on Sunday the 4th June, the day after the recipient of the package had been following the tracking and contacted me to say the package had not been received?

I contacted Evri and they confirmed that the package had been delivered & sent me the photo of my package on top of what looked to be a grey bin bag in an email?

To me this was not good evidence has this could be on top of a bin bag anywhere? I tried all day Tuesday trying to contact them, try speaking to a robot, well I did to no avail. The recipient complained to ebay & I was advised to refund the buyer, what's going to happen to the payment for the goods and the postage costs, which I fully insured through Evri?

After this experience I don't think I will be using or advising anyone to use their services again!

Requested a collection and delivery last week. An attempt was made to pick up but courier failed to ring doorbell so just took a photo and left. I was then promised a pick up for two days later. Again this did not happen so again contacted ' customer service'and promised pick up today and still waiting for the courier to show up. So three days stuck in house waiting for courier and expect another day lost when they finally decide to show up. I would give no stars if had the chance.

This company is a scandal
If you pay for a parcel on ebay say an item that orginates from a Chinese seller, and they use Evri
Who then delivers the parcel to wrong postcode wrong house wrong map location, then as the buyer you try to report this, Evri is set up to totally ignore you,
As a receiver you have to communicate with the Evri website bot, that insists on your tracking number to help, when you unsert the number it says parcel delivered goodbye and that's it,
There is no way to speak to anyone to tell them there delivery picture is of someone's else's house that they have not delivered parcel, this results in you loosing your hard earned money,
Sender was Chinese so unable to help. Perfetic service do not use.

Evri say they have delivered my parcel, to the allocated parcel shop twice, but they haven't. I have paid good money for my parcel with nothing now to show! Why do they get away with this time and time again??

Absolutely awful experience. Ordered 4 pairs trainers from sports direct to then get a cancellation email stating I had changed my mind. Which I didn't

Now I have to wait for my money back and a inquest to find out how this happened

Fuming

if you sell stuf, dont use it, you going to have unhappy customers!

The most terrible service ever. I posted the parcel to France and it been lost. I opened case with ervi. They asked some documents which I sent straight away. After long time I received the letter, saying the claim was accepted and I will get my refund asap. After a month or so. They sent me another letter saying case was close without refund because no documents received. What??? There is no way to contact or reply to this letter. Rubbish chatbot is 0 help

My parcel was due to be delivered yesterday on 30/05/23, with message [We've got your Packlink parcel and we're delivering it today between 17:30 - 19:30. After this time I received a message [There's a delay with the delivery of your parcel. We'll let you know when your parcel will be out for delivery]. Today on 01/06/23 received an email [We've got your Packlink parcel and we're delivering it today between 13:00 - 15:00.] Later at 21.06 received the false message [Your local courier tried to deliver your Packlink parcel today but you weren't in.
There wasn't a safe place to leave your parcel so we'll try again and contact you on Friday 2 June 2023 with more information.]

The company can't handle thousands of parcels sent by eBay sellers as a cheap delivery, and therefore they give false tracking messages to clear their responsibility for the delay of delivery!

For some reason the evri delivery driver likes to leave packages on my doorstep in full view of people walking by, today I had a parcel taken!
The thing is….i clearly have safer options to leave parcels to the left of my front doorstep, a fenced corner seating area out of harms way but my evri delivery driver prefers to leave it in full view of passers by .

Been waiting since Saturday for a parcel..waited in all day to then be told 2 hours after due time it won't be delivered that day. !! They said next working day , due to Bank Holiday would have meant yesterday ...still nothing.
No updates at all ...can't talk to a human either...not good at all.

I was waiting in all day for a parcel, which never came, I then had my parcel diverted to a parcelshop, that was the update I had that it was on its way, that was 5 days ago. I have also have another parcel that was supposed to be delivered to my parcelshop, it states on the Evri app it has been delivered, surprise surprise when I went to pick it up its not there! I have raised inquiries for both parcels. This is a disgusting service that needs to be looked into by someone as a lot of parcels go missing! The online chat service is absolutely useless as it doesn't recognise anything your trying to say and you then get no further. I'm absolutely fuming with this company!

No delivery attempt even though I was in, door not even knocked on. Email says business was closed, I'm not even a business.

Evri is a company which has actually worked hard to maintain their reputation..... As the worst courier service In the country with yodel trailing hot behind them.. you can change your name but you certainly have maintained the consistently awful "service" you are famous for. Your slogan should be: "we make it our mission to mess up EVRI parcel Which comes our way so we can annoy EVRI customer who uses our service."

Evri how on earth is this company allowed to still trade. Totally useless. Parcels are damaged beyond believe. Emails sent to say parcel is at the depot for the last 7 days and then lie about trying to deliver and state property was unaccessible or they have stated that the delivery was made but clearly was not. I will not place any orders now that I know will use Evri.

Disgusting service,
Always late,
Never bother to change tracking information if there is a delay,you're just left waiting for days,wondering where the heck your parcel is,I mean we pay for next day delivery for a reason!!

Parcel tracking says out for delivery an that been for three days now.
It's about time the government made a governing body for delivery companies to keep one's like evri from running a business.

Stop posting bad review of the logistic Evri into the page of different companies. Learn to check where you post your reviews!

I don’t understand how a company this bad is still trading. They are completely useless and employ untrustworthy staff