Evri Insight 

I redirected my parcel to be delivered to a local parcel shop as I knew I would not be in. I received an email from evri confirming that I had changed the delivery address and even thanking me for choosing the more sustainable option! The parcel was then delivered to my home address when I was not home and I received a picture of it sitting on my porch. Obviously entirely unable to contact evri about this.

Three parcels from two different companies in a week. Parcel one - Evri changed our address to our neighbours address and delivered there; Parcel two - Evri delivered to our neighbour even though our correct address on label and safe place noted; Parcel Three - changed our address to our neighbours address again and delivered there again 😡 When queried, the company said that Evri couldn’t find our address on Google Maps 🤦‍♀️ If they found our neighbours they could find us - clearly signposted in two places! All other delivery agents and couriers don’t have a problem? Thank goodness we have CCTV. Last parcel shows Courier parked on our drive, next to a sign with our house address on, scratching his head, before heading to neighbours 🤦‍♀️Horrendous Company

Lost my last parcel from Shein and now I waited in all day for a parcel from Next which should've been delivered. Absolutely a completely useless 'service'. Really not sure why companies still use them!

Poor , poor , poor company . They change there name from hermes to evri but that doesn't change the shocking poor service you provide ! Nothing has changed or improved .

‘Posted’ on Thursday after lunch. Parcel arrived at destination, 293 miles away by car, on Saturday morning.

All day home and evri says they attempted delivery. What a scam

Once again rubbish. Lost or sticky fingers again .
Why do eBay use this unpredictable courier

Absolutely diabolical rip-off company, AVOID AT ALL COSTS.
Ordered something on eBay on the 12th June, paid for 24 hour delivery, ( obviously didn't say it was going to be Evri ) and apparently it was still in the delivery depot at 5.30am Thursday ( waiting for delivery ) now it's Friday afternoon and still says the same thing, the chatbot is utterly useless, item has more than likely been stolen, it was an Air Cooler... requested a refund off seller, going to leave negative feedback, If a company uses Evri, it's what they deserve.

You get NO decent notice about delivery, and no options so when they arrive with an hours notice and of course you're at work like most people, they haven't the wit to leave with a neighbour. Utterly useless. The chat Bot can't even recognise your postcode!

I wish I could rate this LESS than 1 star. Absolute MICK takers! .. WASTED my time. Tell me they are going to deliver, then at the last second give me a notification that they can't deliver and will try the next working day ... except it wasn't the next working day ... fast forward ONE WEEK, they tell me my item is out for delivery again between '6-8pm' .. and lo and behold, it DOESNT TURN UP! Twice now they have wasted my time and I'm furious! Ive waited in for their time windows when im a busy man! Absolute sham of a company. TRASH!!!!

Terrible honestly don’t know how they are still a business. It states on their web site. Deliveries from 8am to 8pm. I have had mine delivered as late as 23:40! Normally around 21:00 22:30. Contacted them so many times, to say this is not ok. Never get a reply. I’ve also had updates saying attempted to deliver but couldn’t will try again tomorrow. When I have been in all day! Plus received parcels from other companies that day, completely fine. I avoid companies as much as I can, that use them. But not always possible. I’ve even paid more money for delivery, to avoid Evri delivering. Plus I don’t like how they don’t give you a time slot. I’ve had update saying my parcel is out of delivery from 10:30 but still don’t receive my parcel till late at night. I’ve I owned a company, I would 100% not use them.

Truly awful. App doesn’t update, awful chat bot no option for direct contact. I will avoid retailers using them in future, every delivery is a shambles. They’ve been delivering it ‘next working day for 3 days now

Continuously delivering my parcels to the wrong address and then posting photographic evidence of some obscure location expecting me to go on a treasure hunt to find my items.
Frustrating enough that I’ve waited in all day expecting delivery,and then when you to try to contact them to complain they do not have any link or access to contact them!!

We should be able to leave ZERO stars for evri who are a complete failure!!

Parcel was out for delivery

Parcel delayed rescheduled

Parcel at depot
Parcel out for delivery

Parcel return to sender damaged parcel

I am sick and tired of this company they are ranked the worst courier service and yet they still refuse to sort themselves out... What's made worse is Wilko who once upon a time you could speak to a human .. nope not anymore!!! If this is the future of A.I WE ARE FU@&ED

Delivery driver came and put my parcel straight on the ground and left without even knocking. He didn't bother reading the note I put on the door which is asking delivery drivers to not leave parcels unattended on the doorstep and giving them instructions what to do if no response for the knocking.
All captured on camera. Same happened a few weeks ago. Reported to Evri but they failed to do any follow-up. Useless rubbish service! Worst delivery company ever!

Luggage sent by myself to myself in the IOM as I was taking my motorcycle and didn't want to carry it all. Luggage never arrived. Evri said it was damaged and sent back to home address with no damage whatsoever. Had to buy clothes, shoes and everything else is suitcase. Because the parcel is not damaged, despite them saying it was, I cannot claim from insurance and the best they can do is refund postage. What a total joke - do not use.

Parcel ‘delivered ???’ Well left on doorstep despite persons home. NOT my choice of courier that was down to my sender but I suppose if you pay peanuts you get monkeys 🙊

Once again Evri have failed to deliver.
Items lost or delayed and then lost.
A total and utter waste of time. I will make it apoint to check ehether the supplier proposes to use Evri before placing further orders.

Every time I place an order online and I see this companies name on the delivery info, my heart sinks. 'Oh well, it's a total lottery whether this is going to arrive or not.' They deliver hassle right on time, Evri time! Trully awful company - or group of 'can't be bothered' driver subcontractors.

When I buy online evri is often used by sellers, so I trusted it. I had to return some library books so sent them with Evri. The first time I got the books back after 2 weeks. Thankfully the library did not charge me. I tried sending the books again, and the same thing has happened. Impossible to contact. The chat is a sham.