Evri Insight 

LOCATION: UK WEST MIDLANDS
Guess what? On the day my parcel arrived with them it got missing, coincidence? I don’t think so! Ordered a bulk buy worth of 300£ h&m clothes, guess someone wanted to keep them thinking they would get away with it and leaving me to a refund from the shipper company! Total BS! In times of need, Called them but not even a single person available to talk to only a bot! Ridiculous! They are aware of the situation and don’t even bother to call me? Explaining through email that it has been gone, not showing remorse disgusting customer service and making it sound easy for the shipper to fix their mess!! Be accountable for your actions! My parcel is missing and THERE SHOULD BE NO EXCUSE for it! You need to find it! I won’t let this slip and I will never let evri deliver my parcel again I don’t care if I have to travel far. I know the courier woman who delivers to me always putting in my recycle bin and I have photos of it, whenever I see her on the streets cannot be even decent enough to greet. Learn your workers some respect and discipline not to mess with the parcels! MISSING PARCEL SINCE 25 JUNE!!!!!! HOW CAN IT GO MISSING ON THE SAME MOMENT THEY RECEIVE IT AND THAT BIG BAG WITH 15 ITEMS! WORST EXPERIENCE EVER!!!!

Local Evri delivery driver couldn’t follow my thorough instructions I had in the app and didn’t deliver my item. Requested ‘more details’ to find my house which is easily located my neighbouring courier services like Royal Mail and yodel. They’re not ignoring all my requests to redeliver my parcel and not attempting to redeliver it. I have had several parcels delivered to wrong addresses and STOLEN as a result. Of course no one wants to work for such a poverty and pathetic company so they’re hiring any old person off the street and it shows!!! Just do everyone a favour and shut the company down because I’m sick of retailers using Evri to deliver their packages because something always goes wrong!!!

Very poor service. Delivery was yesterday but failed because driver can’t find my address. Why not use google map or ask people around where to find my address? 04/07/2023

Them today was told by digital assistant delivery is scheduled today at 4 pm, waited the whole day but no delivery….

Once again multiple packages not being delivered on the day I've been told they're out, or just not moving at all from depots without reason. Nobody to talk to, no customer service, no apologies, no correction when tracking says over and over "Your parcel is out for delivery" and doesn't come. Evri is honestly enough to put me off from buying from brands who use them.

Told by EVRI that delivery would be 12:00 - 14:00...they emailed to say that they tried to deliver but no-one was in....the email informing us of this was sent by EVRI at 12:09 !!...nearly an hour earlier than their delivery promise...and of course we were in, but in the garden...which can be seen from the road they drove up so they didn't really try to deliver it...usual for EVRI
in our experience....alas can't give 0 stars as not an option

Why, oh why do companies such as Amazon, Beer52, Marks & Spencer continue to use Evri? I can only assume that they are cheap, but it does nothing for the retailers own reputation to be using this bunch of incompetent fools. Not in? Great, I will leave your alcohol on the front doorstep for any underage drinker to pilfer. Not in? Great, I will throw your suit over the gate, breaking the hangars and leave it to get nicely soaked in the rain. Not in? Oh, yes, you are, but I am so busy rushing off to another appalling delivery that I can't be bothered for you to answer the door....

Poor delivery service. My parcel was delivered to the wrong address and one of my item was not delivered at all. The delivery drivers do not seem to know what they are doing.

Nor the 1st time EVRI has let me down. When I order anything and EVRI are the delivery Contractor. I assume a 50% chance of not being delivered. Latest example is ordered some rechargeable batteries on line. EVRI received order and then the usual can’t delivery my package on tracker app. I know request on orders. Who’s delivering. And request where possible for anyone to delivery except EVRI. Would give 0 stars if I could.

I have ordered 3 packages 2 I never received and had to claim a refund from Amazon. The 3rd I paid express Saturday delivery and waited in all day only for them to apologies and say it will be with me in the next 2-3 days.

Stop using this courier

I am sure EVRI Insight is a reputable consultancy and must be very upset that they keep getting negative reviews that have been left by mistake. These reviews should have been left for the EVRI courier company (previously HERMES).
Very clever of HERMES to change their name to EVRI in order to offload bad reviews onto an innocent company.

TRUSTPILOT moderators really need to sort this one out urgently

I cannot begin to tell you how useless this company is! My husband was expecting a parcel and was told 4 times it was going to be delayed. It was found on the grass verge about a mile away from our home, luckily by a friend - they lied when they said they were redelivering it! My husband went to the friend’s house and collected it! I stayed in today because I was told a parcel would be delivered between 3;30 and 4:30 - I’ve been told it’s now between 7;00 and 8;00 - I’m going out!

Evri are very poor, reviews about these couriers need to go on Evri.com & not here on Evri.co.uk, this is a software company. Read the information below, always do before leaving reviews. Evri.com are rated highly due to yourselves not paying attention, when they were known as Hermes many of you chose a shop abroad - you do not pay attention to who you choose.

Packages lost! packages delivered damaged with missing items. Packages delayed again and again with no updates and no way to speak to anyone. You can't even ask questions on the chat they give you only options they want you to choose. This company is horrendous and i wish the companies I buy from would use a different provider as Evri just like Hermes was before it are awful.

I'm as a sender very unhappy, after tracking parcel history find out photo where expensive customer parcel has been left next to the customer door on the floor.

Cant believe the total incompetence of this company.What makes the issues even worse one is not able to speak to a member of staff. The local delivery person is great but as soon as that person goes on holiday total mayhem ensues. Lets hope that the large on line retail brand names that use this company think on as it could ultimately effect where customers shop.

Senders are using EVRI conformation of delivery when the item has not arrived at the intended address making refunds difficult, I believe this is fraud
No one should use this company

Please sign petitions to have this company shut down

They are costing the UK economy £ millions

Deserves zero stars not 1 the parcel was delivered to a back door, not my door, no idea whose door it is or where, my caravan has only one door, the site is well signposted adjacent to a main road, has a reception office, my plot is no. 7, other couriers, Royal Mail find it OK, but not Evri, had to contact vendor to get a re-fund, which he did and let him sort the mess out, this isn't an isolated instance for me with Evri, just one of many.
Sadly in many instances of shopping on line there is no choice of courier, in future if any of my purchases have Evri as a courier, I'll cancel it.

They lied about attempting delivery. They were nowhere near my property at the time and they say that my house was inaccessible, which is funny as the supermarket delivery driver was there at the time they claimed to have been at my property and they managed to access my property with no problems and Evri have delivered to my address before so not sure why they've suddenly forgotten where I live.