Evri Insight 

My local delivery driver is really good. He always arrives when I expect him to and close to the beginning of the delivery windows provided.

People really need to stop using Evri so they stop trading.

They lose parcels, claim to have delivered them when they havent, im yet to meet a delivery person that isn't as thick as mince.

I paid for next day delivery and waited in, i then get an email to say "we tried to deliver but you were out so we need to rearrange" i have a door camera, its goes off when people walk past it, let alone ring it... takes a certain type of person to work for Evri.

People need to stop using them so they stop trading. There are better ones out there, you cant even contact them. They do this because they know how bull they are and realise their phone lines would constantly being ringing with complaints.

Evri are completely useless. They delivered a parcel which arrived crushed. I spent an age trying to claim compensation by using their digital assistant...it just kept sending me in circles by telling me to contact the sender. I am the f------ sender ! I just give up !!! I will never use Evri again...in the last week two items have been damaged and one has been lost. Absolutely useless !

Absolutely awful. Received a message to say they couldn’t find the inpost locker that my parcel was to be delivered to (despite the fact that the same company managed to deliver a different parcel to the same place last week!). Went on to the chat bot as there does not seem to be anyway to speak to a person. Gave them full directions then nothing …. The follow day did the same things …. Still nothing - have repeated the process for 5 days - even emailed CEO but nothing. the tracker not updated for over 5 days. Tried again today, still nothing. To make matters worse, they told the company that sent the parcel that it was returned to their depot because ‘customer refused to accept’.
Shocking service

Online retailers should be forced to disclose which delivery company they intend to use before finalising the sale. That way, customers can choose an alternative retailer and avoid Evri.

Ordered from Wiggle, tracked delivery which indicated my parcel had been collected by Evri. I then got a message stating it had been delayed and I would be updated next day. Then nothing, no updates, no delivery. 3 days later, I informed Wiggle that I had not received my delivery. Promised Evri would provide an update but nothing. Like other comments here, why do reputable companies risk their reputations using this company?

DO NOT USE. This company are a bunch of cowboys. Impossible to contact

The worst company ever to send a parcel. I have send a broken HDD to claim warranty and the item was replaced in the box with a t-shirt. Now since the recipient has not received anything I have lost the warranty claim. Tried to contact customer care, which always ends up with robots. Not had a chance to speak with a real person to sort it out. Raised a complaints request but no response, almost a month now. Very poor customer obsession for a big logistics company. Also reading several similar reviews I cant understand how they are still hiring thieves to deliver parcels and worst thing is not even doing anything about it. No investigations, no nothing. One of the worst experience I ever had with a delivery company.

Please don't trust your parcels with this irresponsible company.

Honestly the worst company. In our area Warminster parcels go missing or are never delivered
EVRI GET A GRIP OR JUST CLOSE YOU ARE A DISGRACE

I've cancelled my accounts with several companies who use this company as their couriers. I have never known such a bunch of cowboys when it comes to delivery services. Missing items, couldn't deliver cus they couldn't find me. I live on a main rd with lots of other houses. Im sick of it. I suggest that if your going purchase anything online ensure that these incapable, useless, amature Bunch of ibiots arnt involved with delivering your parcels. Its not worth the risk of losing your hard earned money. Hermes were awful and think a name change will solve it.

Failed to deliver my parcel twice now saying I was not at home which is a complete lie. 1) I work from home so I am always home. 2) On days of delivery on agreed times I was right by the door waiting. Missing to deliver my parcel now twice is a complete laziness. What exactly am I paying for?

What a shambles this company is! It’s alright losing parcels belonging to these multimillion pound company’s who don’t care if it’s delivered or not - but for those trying to make a living via Vinted and eBay - for their parcels to show as ‘at depot’ for 3 weeks….. is a joke!!!! And the only way to contact is to fill a form out. And then get passed from pillow to post ‘well it’s not here, and it’s not there’ - so basically one of your staff have STOLEN it and that’s why you can’t find it!!!!! Clearly have thieves amongst the company! And recon more so than the genuine workers!
I hate evri! Passionately!

Email at 1204 saying expect delivery between 1200 and 1400. Then another email at 1209 saying I was not in and there was no safe place to leave parcel. Actually, I was fixing the gate at the only entrance to the property. There was no delivery. Why on earth do they do this?

Without even an attempt to deliver, a parcel I was expecting is now winging its way back to the sender.
Tried contacting them with webchat to find the gate guardian chatbot won't let me talk to a human being.
New name, old habits.

Why are this company still trading ? This is the worst example of a 'service' company I have experienced in years. Why do Yours/JD Williams etc still use them. They never collect when they say they are going to, they claim they cant read the barcode on their own label -so I need to take it to a shop ??? They are truly dreadful and I just dont understand why companies are not taking more notice of all the complaints and continuing to employ EVRI, it can only damage their own reputations surely. I for one am choosing to avoid Evri wherever possibe and any company that uses them.

On Saturday I had a message from Evri to say they had attempted delivery but I wasn't in and there wasn't a safe place to leave my parcel.

In fact this was a click and collect order at Sainsbury's - as far as I know they were open all day.

Always late . I don't think I ever had a parcel delivered by evri on time. I don't know why companies are using this delivery service as it's the worse of all. I'm sick of getting my parcel late

What a joke. Second parcel to disappear. First one last year: attempted delivery store closed. This was at 4pm whilst the store was open from 6am to 10pm. Never reattempted to deliver. Seller refunded. Now another small parcel from China. "Attempted delivery" 5th July failed. I was not at home. Normally, you would expect a 2nd attempt? No. Parcel is going back to China. Obviously no number to call.

Trying to return parcel can only speak to automated machine or use 09 expensive telephone number. Have 16 digit ref numbers and letters machine will only accept numbers. Housebound cannot get to shop to return. Disgusted