If i have any problems with placing an order of my repeat medications it is dealt with immediate. Been using them for about 3 years now.
Company replied
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Review summary
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It's quite easy to get to the site but then the options become fewer than necessary 🤔 more options required or ever just "other"
Company replied
Great app. Not self explanatory to make an appt though. Unsure which options to choose and the many questions you have to complete arent relevant.
Company replied
I had been having difficulty for several days with an app trying to connect to my GP practice, partly due to a wrong digit in my phone number. However, R made contact and it took him nearly 40 minutes... See more
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Company details
Written by the company
We're empowering people with access to personalised health and wellbeing information, so that they can make informed decisions and increase their healthy and happy years. Whether you want to get fit, get healthy, live longer, or take control of your medical records, the Evergreen Life wellness app brings all of your health and wellbeing information together, in the palm of your hand. Have you heard about our DNA tests? Unlock your genes and get insights to help you lead a healthier lifestyle: https://www.evergreen-life.co.uk/dna/genetic-testing
Contact info
Evergreen House, M3 5NA, Manchester, United Kingdom
- hello@evergreen-life.co.uk
- evergreen-life.co.uk
4.0
Great
449 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful and very easy to order the…
Very helpful and very easy to order the prescription thank you very much
2 February 2026
Unprompted review
Reply from Evergreen Life
Hi Fernando, thanks for the five star review! We are happy you find the app easy to use when ordering your prescriptions! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Kuldip, thanks for the five star review regarding our service! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
It’s have be very comfortable for me to…
It’s have be very comfortable for me to get my repeat medication
2 February 2026
Unprompted review
Reply from Evergreen Life
Hi Mr Ndudim, thanks for the five star review! We are glad you are having a great experience with our app, especially when ordering your repeat medications. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Nice easy to use app.
Nice easy to use app.
Keeps asking for name and sex though every time you log on..
2 February 2026
Unprompted review
Reply from Evergreen Life
Hi Paul, thanks for the four star review! We are glad to hear you find the app easy to use. It should only ask you for name and sex the first time you access though. Please drop us a line to hello@evergreen-life.co.uk and we can help understand what's not quite right! Kind regards Stephen
Quick and easy
Quick, easy and convenient way to order prescriptions!
2 February 2026
Unprompted review
Reply from Evergreen Life
Hi Jo, thanks for the five star review! We are happy you find the app a quick and easy way to order your prescriptions! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Great for repeat prescriptions just…
Great for repeat prescriptions just wish it was for appointments to see a doctor 😕
2 February 2026
Unprompted review
Reply from Evergreen Life
Hi Jacky, thanks for the five star review! We are happy you find the app easy to use when ordering your prescriptions! Some GP Practices do use our Evergreen tools to help provide appointments to their patients. Please drop us an email to hello@evergreen-life.co.uk and we can see if your practice is one of those. Kind regards, Stephen
It’s very easy to access this sight
2 February 2026
Unprompted review
Reply from Evergreen Life
Hi Mrs Harley, thanks for the five star review! We are glad you find the app easy to use! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Very straightforward to implement
Very straightforward to implement
Ordering repeat script very easy!
2 February 2026
Unprompted review
Reply from Evergreen Life
Hi David, thanks for the five star review! We are over the moon that you find the app very straightforward to use when ordering your prescriptions! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi there, thanks for the five star review! We are glad you find the app nice and easy to use! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
The easy to request my prescription.
2 February 2026
Unprompted review
Reply from Evergreen Life
Hi Frank, thanks for the five star review! We are happy you find the app easy to use when ordering your prescriptions! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
It simply doesn't work
All I wanted to do was to order a repeat prescription. With Dr IQ it was really easy, then the worst thing happened. Evergreen took over. I tried and tried to order a repeat prescription but it's just not possible. You just go round and round the website. So I had to go out in the cold to visit my practice to order with the reception. I then reached out to Evergreen for support and the reply didn't help me in the slightest. It's frightening that people's health lies in the hands such an uncaring company.
12 January 2026
Unprompted review
Reply from Evergreen Life
Hi Nick, thanks for your review and sorry to hear of the issues you have been facing. Dr.iQ is now powered by Evergreen, where you can access your medical records, order repeat prescriptions, and request appointments and advice from your GP within the one app. We would be keen to look into your account further and understand how we can resolve this for you? Please drop us an email at hello@evergreen-life.co.uk and we can have a look! Kind regards, Stephen
Customer Support
my experiences with customer support have all been entirely positive. They deal with my queries very quickly and have always been extremely helpful and efficient in solving any issues. Can't fault them.
30 December 2025
Unprompted review
Reply from Evergreen Life
Hi Laurie, thanks so much for your 5 star review. We are delighted to hear that our customer support team have been a great help. If we can be of any further assistance, please do get in touch at hello@evergreen-life.co.uk. Kind regards Stephen
Great service
I experienced some issues with the app due to an error by my surgery. The support I received from evergreen was excellent even liaising with surgery to get it resolved. They showed great patience
3 October 2025
Unprompted review
Reply from Evergreen Life
Hi George, thanks so much for your 5 star review. We are delighted to hear that our customer support team were able to assist with the app, and went above and beyond to contact your GP to help resolve the issue. If we can be of any further assistance, please do get in touch at hello@evergreen-life.co.uk. Kind regards Stephen
Logging in problem.
I had an issue logging in. I contacted customer support and they sorted the issue without fuss, in a efficient and professional manner. It's refreshing when someone can resolve an issue without endless questions and pointless blocking techniques.
30 November 2025
Unprompted review
Reply from Evergreen Life
Hi there, thanks so much for your 5 star review. We are delighted to hear that our customer support team were able to resolve your query in a quick and easy manner. If we can be of assistance in the future, please do get in touch at hello@evergreen-life.co.uk. Kind regards Stephen
Rohail went above and beyond his duty…
Rohail went above and beyond his duty of care and personally phoned me and stayed in the line well after he should have finished for the day. He is a credit to your company and deserves some recommendation. A totally lovely caring person
5 December 2025
Unprompted review
Reply from Evergreen Life
Hi Rachel, thanks so much for this glowing review of Rohail. We are delighted that you experienced 5 star service from him. We will be sure to pass this feedback onto him and his line manager. If we can ever be of assistance in the future, please do get in touch at hello@evergreen-life.co.uk. Kind regards Stephen
It’s a very difficult app to use!
It’s a very difficult app to use!
My wife and I both have letters on Evergreen that when we open have either very little or no content!
Some days it even it says invalid content but it changes daily but we never see the full letter.
1 December 2025
Unprompted review
Reply from Evergreen Life
Hi Colin, sorry to hear you and your wife are having problems accessing your medical records. Sometimes this can be due to the file type of the document that is stored within your GP's clinical record. Please contact us at hello@evergreen-life.co.uk and we can help diagnose further. Kind regards Stephen
Not fit for purpose of getting you in touch with a GP
Besides the wellbeing functions, that are much better on other wellbeing apps, the primary use should be access appointments with a GP. Unfortunately this is disabled in the app. Useless as even when you request a call back, it rarely happens, and if it happens it's not when you need it. I wonder how much costs the taxpayers.
20 November 2025
Unprompted review
Reply from Evergreen Life
Hi Luisa, thanks for your review and sorry to hear that you are experiencing some problems with not being able to access appointments with your GP Practice. You should be able to access Appointments within the app by clicking the Appointment tile, or by clicking Services > Request help from GP. Please don't hesitate to contact us if we can provide any technical support via hello@evergreen-life.co.uk Kind regards, Stephen
Huge potential but so important how it is used
I don't think that there's anything wrong with the app, it's the way it's used by organisations it's licenced to.
The medical practice I'm registered with has switched to using the app. Every day I've used Evergreen for the past two months the practice shows up as offline, so not possible to have any contact with GP ... racks up profits for for the owners of the practice receiving funding from taxpayers to provide a service but finding a way 'closed' to avoid incurring the costs of providing that service (a bit like an airline where you pay for the ticket, they cancel the flight and refuse a refund - to my mind very close to theft).
So Evergreen is full of useful tips about the importance of hydration, exercise, eating healthy food, etc. - all of which are readily available elsewhere. It is useful for ordering repeat prescriptions.
What to me seems to be completely lacking, and I may be wrong, is any form of due diligence or monitoring by whoever developed the app of who they allow to use it and how it is used. In my opinion it shouldn't be being used to restrict people's access to contact with a GP - so in my opinion there shouldn't be a 'closed' option, a patient should always be able to log a request for help, advice, support, etc. and be advised (I think this is where AI comes in) how long to expect a response, or what to do if they feel a need to escalate it.
It is a wonderful tool for medical practices to be able to say 'we conform with the requirement to offer GP appointments over the internet', but if you read other feedback the important thing, the really important thing, seems to be what these taxpayer-funded medical practices are using it for, and why.
14 November 2025
Unprompted review
Reply from Evergreen Life
Hi Stephen, thanks for your review and sorry to hear that you are experiencing some problems with your GP Practice being offline. Your GP Practice does control their availability of the service, however please don't hesitate to contact us if we can provide any technical support regarding our tools, or with your practice details and we can see if we can help them better utilise our tools based on their capacity management - hello@evergreen-life.co.uk
Kind regards, Stephen
Fails again and again and again
Fails again and again and again
This is one of the least reliable apps I ever have to use- I have now lost count of the number of times it’s lost my details and can’t use biometric login. That works with everything else so no it’s not a security feature it’s just login failure. The idea that this system could be useful to someone not tech-savvy is risible.
6 November 2025
Unprompted review
Reply from Evergreen Life
Hi Patric, we are sorry you are having a negative experience with our app. Please do contact us at hello@evergreen-life.co.uk with further details and the device you are using and we will be more than happy to look into this for you.
Kind regards
Debbie
Consistently fails, poor content
Consistently poor login - regularly logs out then won't accept an existing password. Clearly access problems with the portal and this isn't to protect your data - it's because running a reliable site is more difficult. Content is also poor - rubbish about "wellness" before you reach anything useful like prescription renewals, test results or appointment booking.
22 October 2025
Unprompted review
Reply from Evergreen Life
Hi there, we are sorry you have had a negative experience with our app. We are eager to investigate this further and try and solve your access issues Please get in touch with us at hello@evergreen-life.co.uk Kind regards, Stephen
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