When I downloaded the app, the office was obviously closed and i didn't realise that only when the office was open and taking messages, that the app would give me the choice to make an appointment. Th... See more
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Review summary
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Reviews shaping this summary
This app worked less than perfectly, but now is causing frustration. Having to use biometrics twice to login, then still have the login fail. Tried to use password, which tbh I can't remember... See more
Company replied
If i have any problems with placing an order of my repeat medications it is dealt with immediate. Been using them for about 3 years now.
Company replied
Great app. Not self explanatory to make an appt though. Unsure which options to choose and the many questions you have to complete arent relevant.
Company replied
Company details
Written by the company
We're empowering people with access to personalised health and wellbeing information, so that they can make informed decisions and increase their healthy and happy years. Whether you want to get fit, get healthy, live longer, or take control of your medical records, the Evergreen Life wellness app brings all of your health and wellbeing information together, in the palm of your hand. Have you heard about our DNA tests? Unlock your genes and get insights to help you lead a healthier lifestyle: https://www.evergreen-life.co.uk/dna/genetic-testing
Contact info
Evergreen House, M3 5NA, Manchester, United Kingdom
- hello@evergreen-life.co.uk
- evergreen-life.co.uk
4.1
Great
442 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Appallingly non-intuitive, makes you log in again constantly
The app is appallingly non-intuitive to use. It is incapable of remembering login details, and every time you need to go back to the home page (or indeed any other part o the app) it makes you login again with email and password. This happens all the time and makes using the app very frustrating.
Menus are not clear, and there are often no options to just request a GP appointment. Please sort the login issue.
8 April 2026
Unprompted review
Reply from Evergreen Life
Hi Ben, thank you for your feedback. We’re very sorry to hear about your experience with the app. Please do get in touch with us directly at hello@evergreen-life.co.uk to see if we can help with your account. Thank you, Stephen
It's the most disjointed experience…
It's the most disjointed experience ever.
You've got to log in multiple times.
Biometric login fails.
The website and App are not sync'd - so one doesn't keep the login information.
A complete shambles of a user experience.
No doubt, the NHS were charged Millions for this heap of rubbish..
31 March 2026
Unprompted review
Reply from Evergreen Life
Hi Andrew, thank you for your feedback. We’re very sorry to hear about your experience with the app. Please do get in touch with us directly at hello@evergreen-life.co.uk to see if we can help with your account. Thank you, Stephen
cant give a negative -0 but this is…
cant give a negative -0 but this is masked as unknown certificates , it does not give appointments it does not let you book it is another useless app that is not welcome , we use the nhs app which has trusted certificates and this one will be blocked from our phones and pc ....rubbish , outdated ,and possibly dangerous
18 March 2026
Unprompted review
Reply from Evergreen Life
Hi there, we are sorry to hear you have rated us 1 star. We can assure you that our app is secure and in line with NHS digital policies. You can find more about this in our privacy policy & terms of use - https://www.evergreen-life.co.uk/terms/website-privacy-policy/ Please reach out if we can answer any specific concerns you may have about using our tools - hello@evergreen-life.co.uk
Kind regards, Stephen
Easy to use and reliable 😄
9 February 2026
Unprompted review
Reply from Evergreen Life
Hi Matt, thanks for the five star review! We are glad to hear you find our app easy to use! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Compassionate, Efficient and patient focused
Compassionate, Efficient, patient focused are 3 things that sum up my and my husband's experiences with the Sidings medical practice. Since my husband's cancer diagnosis these 3 things have and continue to be consistently delivered.
9 February 2026
Unprompted review
Reply from Evergreen Life
Hi Carol, thanks for the five star review! We are glad to hear your great experience with the Sidings and will be glad to pass this on to the team! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
It is very good
9 February 2026
Unprompted review
Reply from Evergreen Life
Hi Farhana, thanks for the four star review! We are glad you are having a positive experience using our app! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Denis, thanks for the five star review! We are happy to hear you are having a great experience with Evergreen! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Very easy to order my medication…
Very easy to order my medication without a long wait in a queue on the telephone
9 February 2026
Unprompted review
Reply from Evergreen Life
Hi Harrison, thanks for the five star review! We are glad to hear you find our app easy and convenient to use to order your medication! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Maureen, thanks for the five star review! We are happy to hear you are having a great experience using our app! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Able to keep track of all orders…
Able to keep track of all orders easily. Get feedback on what has happened to each order.
9 February 2026
Unprompted review
Reply from Evergreen Life
Hi Mr Morris, thanks for the five star review! We are happy to hear you find our app easy to use when ordering and tracking your medication orders! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Straightforward
Well, I'm not so good with the Internet, but this Hub makes it easy for me to follow, the instructions seem straightforward. Thank you 🙏 God bless.
9 February 2026
Unprompted review
Reply from Evergreen Life
Hi Choren, thanks for the four star review! We are happy to hear you are having a positive experience using our app! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Cherry, thanks for the five star review! We are glad to hear you find our app easy to use! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Ben, thanks for the five star review! We are happy you find our app helpful in accessing your healthcare services! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Well satisfied
Well satisfied, easy to use , friendly and constructive advise
9 February 2026
Unprompted review
Reply from Evergreen Life
Hi Jose, thanks for the five star review! We are glad to hear you are having a great experience using our app! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Patrick, thanks for the five star review! We are glad to hear you find our app helpful in accessing your healthcare services! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
I have always found Evergreen very easy…
I have always found Evergreen very easy to use,as I am elderly it helps tremendously.
Thank you Evergreen
9 February 2026
Unprompted review
Reply from Evergreen Life
Hi Veronica, thanks for the five star review! We are over the moon to hear of the positive experience you are having while using our app! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Easy repeat prescription orders
I find it much easier to order my repeat medication through the app as I can’t always ring the surgery during working hours and I finish work after the surgery has closed
8 February 2026
Unprompted review
Reply from Evergreen Life
Hi Sally, thanks for the five star review! We are glad to hear you find our app easy and convenient to use when ordering your regular medication! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Easy to navigate
8 February 2026
Unprompted review
Reply from Evergreen Life
Hi Bernadette, thanks for the five star review! We are glad find our app easy to navigate when using to access your healthcare services! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Teresa, thanks for the five star review! We are glad to hear you are having a great experience using our app! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Barry, thanks for the five star review! We are glad you find our app easy to use! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
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