If i have any problems with placing an order of my repeat medications it is dealt with immediate. Been using them for about 3 years now.
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It's quite easy to get to the site but then the options become fewer than necessary 🤔 more options required or ever just "other"
Company replied
Great app. Not self explanatory to make an appt though. Unsure which options to choose and the many questions you have to complete arent relevant.
Company replied
I had been having difficulty for several days with an app trying to connect to my GP practice, partly due to a wrong digit in my phone number. However, R made contact and it took him nearly 40 minutes... See more
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Company details
Written by the company
We're empowering people with access to personalised health and wellbeing information, so that they can make informed decisions and increase their healthy and happy years. Whether you want to get fit, get healthy, live longer, or take control of your medical records, the Evergreen Life wellness app brings all of your health and wellbeing information together, in the palm of your hand. Have you heard about our DNA tests? Unlock your genes and get insights to help you lead a healthier lifestyle: https://www.evergreen-life.co.uk/dna/genetic-testing
Contact info
Evergreen House, M3 5NA, Manchester, United Kingdom
- hello@evergreen-life.co.uk
- evergreen-life.co.uk
4.0
Great
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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No Smartphone
Suddenly after several years of use Evergreen have decided to use a double system of authentication which requires the user to have a "smartphone" to which some sort of access code is sent.
Unfortunately many older people, myself included do not possess a "smartphone" only a "dimphone"
Originally we had to take our tablet into "Sandra at the Doctors" and she installed the app for us using codes only the doctor has.
How are we expected to keep using this service if we have no way of authenticating our log on.
20 October 2025
Unprompted review
Reply from Evergreen Life
Hi there, we are sorry you have had a negative experience with our app. Two-Factor Authentication (2FA) is now a mandatory part of the Evergreen Life app for all users, in line with national digital health standards and NHS requirements for data security. We do accept any mobile number to comply with these requirements.
Please get in touch if we can assist further - hello@evergreen-life.co.uk Kind regards, Stephen
Useless
Useless. Tried to book routine appointment and gave large windows of availability but then got given appointment way outside of these times. Could understand if I wanted immediate appointment - I didn't. Then no way to cancel appointment via app. It is a waste of time.
17 October 2025
Unprompted review
Reply from Evergreen Life
Hi Maria, we are sorry you have had a negative experience with our app. Unfortunately your GP Practice control what appointments they have available and what times/days they offer. We do take on board your feedback around not being able to cancel in-app - Please get in touch if we can assist further - hello@evergreen-life.co.uk Kind regards, Stephen
What a hassle
I installed this app as my GP recommends it’s how I contact them, but I just get bombarded with notifications and irrelevant questionnaires. If this was just a GP patient interface that’s fine but everything else was a hassle and irritating! I requested all my personal data and account be deleted. This isn’t about patient care, as none of my medical history before my current GP is on there anyway. it’s a business making money and hassling people.
6 July 2025
Unprompted review
Reply from Evergreen Life
Hi Hannah, we are sorry you have been frustrated by our app not being just a means of contacting your GP, but it is first and foremost a health and wellbeing app with access to your GP Practice being part of it. In terms of your medical history, what the app shows is what your GP Practice have allowed access to. The app doesn't determine what you can see. If you needed a full history download/print off you would need to place that request with your GP practice.
If we can help with anything that is specific to the function of the app, please do get in touch with us at hello@evergreen-life.co.uk and we will be happy to help.
Kind regards
Debbie
Evergreen life was great until it got a…
Evergreen life was great until it got a bug Sept 2025 tried everything they have told me to do for weeks ,nothing working ,sick of trying now what can I do?
2 September 2025
Unprompted review
Reply from Evergreen Life
Hi Marie, we are very sorry that you are having this issue. I have taken a look at the communication you have had with the support desk over this and the frustration this has caused you, but I can also see from my colleague's response on Friday that they are determined to try and resolve it for you. My apologies again for this issue.
Kind regards
Debbie
hello@evergreen-life.co.uk
I have hated being forced to use this…
I have hated being forced to use this ap. Every time I have attempted to log in there has been an issue, the latest is I couldn’t select, from a drop down menu, my relationship with my daughter as the drop down menu would not open so I was unable to move to the next screen and request an appointment. I was then stuck in a queue as I had to call the GP and now I have to go in just to get the ap looked at. I also abject to the constant notifications which still seem to come up despite me selecting to not see them. I do not think the interface is at all straightforward, it is overly complex and my whole experience has been frustrating. I’m trying to find a GP who doesn’t use this.
28 August 2025
Unprompted review
Reply from Evergreen Life
Hi Laurie, I'm very sorry to hear of the frustration this has caused you. Please do get in contact with us directly at hello@evergreen-life.co.uk and we will assist you.
Kind regards
Debbie
Went online to order my medications as…
Went online to order my medications as I have been doing for the past 2 or 3 years, only to find that Evergreen now INSISTS on a mobile phone number for 2 step verification, and that my account can not be accessed again, till I have input a valid phone number.
I was given NO warning this would happen.
It has happened right at the point where I need my meds.
It is life endangering for people who need there meds and do not have an appropriate mobile device.
Only an auto-reply from evergreen. They haven't replied back yet over such an important issue.
At the end of this year a number of 3G networks will be closed down and all 3G users will have to get a compatible 4G+ phone and sim card. The final date for 3G redundancy is 2033, but providers are at liberty to choose when they close the services down and GIFF GAFF, O2 and other companies are acting earlier.
Evergreen life have offered no 2nd option for 2 step verification.
People with no mobile cannot access their accounts and meds.
I am housebound most of the time so I cannot "pop down" to my doctors for prescriptions.
I will be looking for another provider for the service and also will be seeking legal advice over taking Evergreen life to court for life endangering policies, and discrimination against disabled users.
I will also contact my MP to have the general poor access of UK health services investigated further.
You don't offer such a "personalised service" for your users after all, do you Stephen Critchlow !
20 August 2025
Unprompted review
Reply from Evergreen Life
Hello Mr Denton, I'm sorry that the introduction of 2FA has caused you such distress. The Two-Factor Authentication (2FA) additional layer of security has been introduced as part of new national security standards and NHS requirements. We're sorry about any inconvenience this causes users, but security is of paramount importance to us. When you contacted us at hello@evergreen-life.co.uk you did indeed get an acknowledgement email but shortly after you had a full response from my colleague including a suggestion about how to order your prescriptions via another on-line route which he sent again a few hours later as there hadn't been a response from you and he was concerned about you being able to order your medication.
We hope that you have now been able to do that.
Kind regards
Debbie
Reply from Evergreen Life
Hi Paul, many thanks for your five star review and kind comments. We are delighted that you are happy with our service.
Kind regards
Debbie
hello@evergreen-life.co.uk
Appointment problems.
I had problems getting an appointment with a Dr for my aggressive ear infection. Evergreen made it happen for the appointment, but unfortunately not with a doctor (a paramedic).
11 August 2025
Unprompted review
Reply from Evergreen Life
Hi Geoffrey, many thanks for your five star review and I am very pleased we were able to assist you in getting your GP appointment. I hope you are feeling much better now.
Kind regards
Debbie
hello@evergreen-life.co.uk
This app worked less than perfectly, BUT
This app worked less than perfectly, but now is causing frustration.
Having to use biometrics twice to login, then still have the login fail.
Tried to use password, which tbh I can't remember, only to find no reset password link.
Tried to login via NHS login. NHS app recognised me, but still failed to log me in!
I give two stars for having some results at first, but now, cannot log in at all.
Also it cannot link to my payment methods and uses some oddball method of charging my registered payment methods. I get an email asking me to pay using a link, then it simply charges my credit card anyhow.
App seems amateurish and buggy.
Update Apr '26: spoke to evergreen directly and found some functionality that I wasn't aware of. There are still a few functional bugs here and there. Sometimes the repeat prescription function has refused me stating that I have no active subscriptions. I'll bump it to a four as problems arise but they are more rare
16 July 2025
Unprompted review
Reply from Evergreen Life
Hi David, please do get in touch with us directly at hello@evergreen-life.co.uk and we will look into these issues for you.
Kind regards
Debbie
Useless app
This is definitely a useless app to have on my phone. I really don't understand why my GP changed from using the wonderful Dr IQ to this useless thing. I can't use it for anything like booking any appointments, requesting prescriptions or anything that is useful for my needs. Now I have to call the GP to make an appointment or request for my repeat prescriptions. My GP surgery should not be advertising for patients to use this app. Bring back Dr IQ any day!
17 June 2025
Unprompted review
Reply from Evergreen Life
Hello. We are sorry to hear about your frustration with our app. Please do get in touch with us directly at hello@evergreen-life.co.uk and we will be happy to show you how to send requests to your GP and order prescriptions via the app.
Kind regards
Debbie
App stopped working using NHS
It worked well for a few weeks then it stopped updating my records. I am unable to see test results or order medication. I have been told to contact my doctors as the link has become broken. My surgery is not always helpful and I could be in for a long wait. The previous system was much more reliable.
I have now discovered that if you log into Evergreen via the NHS it doesn't work. However if you log in using the Evergreen password it does.
31 May 2025
Unprompted review
Reply from Evergreen Life
Hi there,
Thank you for your review, and we're really sorry to hear about the issues you've encountered. That sounds frustrating, especially when you were previously able to access your records without any problems.
We’d like to investigate this further and see how we can help. Please get in touch with our support team at hello@evergreen-life.co.uk so we can look into the connection with your surgery and try to get things back on track for you.
Best wishes,
Roisin
hello@evergreen-life.co.uk
When I downloaded the app
When I downloaded the app, the office was obviously closed and i didn't realise that only when the office was open and taking messages, that the app would give me the choice to make an appointment. Through trial and error i discovered this and then everything worked perfectly. The responses and reminders about my appointment were great - thank you
30 May 2025
Unprompted review
Reply from Evergreen Life
Hi Anthony,
Thank you so much for taking the time to leave this thoughtful review. We really appreciate you sharing your experience.
It’s great to hear that everything worked perfectly once you discovered how the appointment option appears during non-office hours - we understand how that could be a bit confusing, so your feedback is really valuable. I’m also so glad the responses and reminders about your appointment were helpful!
If you ever need any support or have further feedback, feel free to reach out to us at hello@evergreen-life.co.uk.
Best wishes,
Roisin
hello@evergreen-life.co.uk
Great customer service
I’ve been using this app for years now and it makes ordering repeat prescriptions so easy. I’ve also recently had reason to contact them regarding a query I had, and they responded really quickly and resolved the problem for me straight away. Would recommend.
29 May 2025
Unprompted review
Reply from Evergreen Life
Hi Rebecca. Thank you so much for taking the time to post this lovely 5 star review. It really is appreciated. We are delighted that you are finding the prescription ordering so easy and that you are happy with the support you recently received from us. Kind regards. Debbie
Should not have been released into public domain
I qualify the following as a software engineer of more than 30+ years, staff engineer and CTO of international companies.
This application has not passed E2E testing and should not have been released for public use.
28 May 2025
Unprompted review
Reply from Evergreen Life
Hi Jonathan. Thank you for posting your thoughts on our app. We would be very interested to hear more detail about your concerns. Please do contact us at hello@evergreen-life.co.uk so we can discuss this with you. Kind regards, Debbie.
They helped emensly thankyou
20 May 2025
Unprompted review
Reply from Evergreen Life
Hi Carol. Thank you so much for posting your five star review for us. We hugely appreciate it and hope you continue to enjoy using the Evergreen Life app. Kind regards. Debbie. hello@evergreen-life.co.uk
No access at point of care
Been trying to register onto this app since January 2025. No luck. Won't work. GP says I should keep trying otherwise no access to their services. Had a near heart attack 3 months ago and notes have been sent GP for further assessment but no, can only attend to GP only if this stupid app worked. Calling at 8am has been a fuss. Never any luck
20 May 2025
Unprompted review
Reply from Evergreen Life
Hi Patrice,
I’m really sorry to hear about the difficulties you've had trying to register and access your GP’s services - especially given your recent health concerns. That sounds incredibly frustrating, and it’s absolutely not the experience we want anyone to have.
While we don’t provide the GP services directly, we do work closely with practices to support patients in accessing them through the Evergreen Life app. We’d really like to help you get this resolved so you can get the care you need.
Please drop us an email at hello@evergreen-life.co.uk, and we’ll look into this for you.
Best wishes,
Roisin
hello@evergreen-life.co.uk
Firstly..no issue with the app..works…
Firstly..no issue with the app..works fine..very good..however…when I emailed with a query…I was addressed by my surname! So for example..say my surname was Smith…it read…’Hi Smith’. how rude!! I dont care if it is auto generated,,.humans programme computers..fix it! I wont be contacting you again!
1 May 2025
Unprompted review
Reply from Evergreen Life
Hi,
Thank you for your review and for the positive feedback about the app itself - we're really pleased to hear it's working well for you.
We’re very sorry about the issue with how you were addressed in the email. Being called by your surname like that feels impersonal, which is not the experience we want anyone to have.
If you ever reconsider contacting us, we’d be more than happy to help.
Best regards,
Evergreen Life
Shameful piece of software
Awful piece of software and service, terrible and non functional UX, the whole set just feels like a scam to extract money from publicly funded service.
26 April 2025
Unprompted review
Reply from Evergreen Life
Hi Matthew,
We're genuinely sorry to hear about your negative experience. That’s not the impression we want anyone to have.
That said, we take feedback seriously and are keen to understand what aspects of the user experience felt frustrating or non-functional so we can improve. If you're open to it, please contact us at hello@evergreen-life.co.uk so we can better understand your concerns and offer support.
Best regards,
Evergreen Life
Terrible app
I had to change from the excellent app dr.iq, which worked incredibly well in contacting the King's Road Medical Centre to evergreen, which is the worst app I have ever come across. I shall never use it again, I shall use the NHS app instead.
23 April 2025
Unprompted review
Reply from Evergreen Life
Hi Peter,
We're really sorry to hear about your experience transitioning from the Dr. iQ app to Evergreen Life. We understand how frustrating it can be when a new system doesn't meet your expectations. While Evergreen Life is designed to help patients manage their healthcare more easily, how it’s used can vary depending on how each practice sets up and supports digital services.
We’d really appreciate the opportunity to look into what went wrong and see if we can help resolve any issues. If you're willing, please get in touch with us at hello@evergreen-life.co.uk.
Best regards,
Evergreen Life
Reply from Evergreen Life
Hello Agnieszka, thank you for your kind words! We're really glad to hear our support team was able to help quickly. If you ever need anything else, we’re just a message away - our team will be happy to assist you via hello@evergreen-life.co.uk
Thank you,
Evergreen Life
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