If i have any problems with placing an order of my repeat medications it is dealt with immediate. Been using them for about 3 years now.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's quite easy to get to the site but then the options become fewer than necessary 🤔 more options required or ever just "other"
Company replied
Great app. Not self explanatory to make an appt though. Unsure which options to choose and the many questions you have to complete arent relevant.
Company replied
I had been having difficulty for several days with an app trying to connect to my GP practice, partly due to a wrong digit in my phone number. However, R made contact and it took him nearly 40 minutes... See more
Company replied
Company details
Written by the company
We're empowering people with access to personalised health and wellbeing information, so that they can make informed decisions and increase their healthy and happy years. Whether you want to get fit, get healthy, live longer, or take control of your medical records, the Evergreen Life wellness app brings all of your health and wellbeing information together, in the palm of your hand. Have you heard about our DNA tests? Unlock your genes and get insights to help you lead a healthier lifestyle: https://www.evergreen-life.co.uk/dna/genetic-testing
Contact info
Evergreen House, M3 5NA, Manchester, United Kingdom
- hello@evergreen-life.co.uk
- evergreen-life.co.uk
4.0
Great
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Evergreen Life
Hi Matt, thanks for the four star review! We are happy to hear that you find the app easy to use. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Better than NHS app.
Very easy to order prescriptions. Much clearer and quicker than NHS app.
Love the wellness fields.
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi Amanda, thanks for the five star review! We are over the moon that you think the Evergreen app is much clearer and quicker than the NHS app, and that you enjoy the wellness content! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Evergreen has made a great difference
Evergreen has made it much easier for me to order my prescription.
We have to move on and embrace this new electronic world.
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi Janet, thanks for the five star review! We are over the moon that the app has made your life easier! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Such a great way to contact my doctor’s surgery within
I can now get hold of my doctor’s surgery within moments. The app is so easy to use and to not have to wait on the phone for someone to answer (or, not answer) is amazing.
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi Fark, thanks for the five star review! We are so happy that you find easier to contact your GP now! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Cumbersome and not delivering
The app is cumbersome, does not give clear details on what the various paths anre for, eg ‘non urgent medical query’ v ‘admin’ and focuses on non essential information. The medication list is in ‘oldest first’ order which is not user friendly. And for Falmouth Road surgery the availability/appointment section does not work.
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi Christine, sorry to hear you are having a negative experience using the Evergreen app. These pathways are set up by your GP Practice I'm afraid, and I'm sure they would welcome the feedback that their wording may be a bit vague. We can however help assist you with other aspects of the app including your medication? Please drop us an email and we can help further- hello@evergreen-life.co.uk Kind regards, Stephen
Very easy to use the site
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi John, thanks for the five star review! We are happy that you find our services easy to use. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Sam, thanks for the five star review! We are glad to hear you find our app quick and easy to use. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Not enough space to type in notes and…
Not enough space to type in notes and seem to reject certain character
28 November 2025
Unprompted review
Reply from Evergreen Life
Hi Paul, thanks for the three star review! We are sorry to hear you are experiencing some issues with adding notes to your prescription requests. Please drop us an email and we can help diagnose further- hello@evergreen-life.co.uk Kind regards, Stephen
Easy to use
Easy to use. Took some time to get used to it but easy to look at records and order prescription.
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi Steph, thanks for the five star review! We are happy to hear you are having a good experience and are able to access your medical records with ease. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Just easy app and fast.
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi there, thank you for the five star review! We are glad to hear you are having a great experience with the app and find it easy to use. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Once one gets used to it
Once one gets used to it, it's quite easy to use.
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi Rowshan, thanks for the five star review! It's great to hear that you are finding the app easy and straightforward to use. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Mark, thanks for the five star review! We are glad you are having an excellent experience with the app and find it easy to navigate around! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Very happy with service
I have always received a quick call back.
Conversation with Dr/nurse has always been thorough and not rush.
Appointment and test have always been arranged in good time
2 January 2026
Unprompted review
Reply from Evergreen Life
Hi Sally, thanks for the five star review! We are over the moon to hear you are having such a positive experience with the app and how it seamlessly communicates with your GP Practice. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
This is a Good App
I have been with Evergreen for several years now and, apart from the odd glitch, I have found this to be a very good app. It is easy to navigate and cuts out the hassle when ordering prescriptions.
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi Poppey, thanks for the five star review and for being a loyal Evergreen user! We are happy to hear that you have been using us for a few years and have had a great experience. It's reassuring to hear that it saves a lot of time and hassle in accessing your healthcare services! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Excellent service
I have my prescription every month delivered on time and no queues.Brilliant service
3 February 2026
Unprompted review
Reply from Evergreen Life
Hi there, thanks for the five star review! We are glad you find the app easy to use and a seamless process when ordering your prescriptions! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Janice, thanks for the five star review! We are happy you find the app easy to use when ordering your prescriptions! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Bev, thanks for the five star review! We are glad you are having a great experience with the app and find it an easy way to order your medication! If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Reply from Evergreen Life
Hi Darren, thanks for the five star review! We are glad you are having a great experience with the app and find it an efficient way to access your health services. If there is anything we can help with in the future, please let us know at hello@evergreen-life.co.uk Kind regards, Stephen
Hate it
Hate it. It's rubbish.... Won't work at all and mixed mine and my daughter account together. Absolutely rubbish
2 February 2026
Unprompted review
Reply from Evergreen Life
Hi Michelle, I'm sorry to hear you are having a negative experience with the app. It sounds like your proxy access settings may have mixed things up with your medication records. Please contact us at hello@evergreen-life.co.uk and we can help resolve this. Kind regards Stephen
It's quite easy to get to the site but…
It's quite easy to get to the site but then the options become fewer than necessary 🤔 more options required or ever just "other"
30 January 2026
Unprompted review
Reply from Evergreen Life
Hi Susan, thanks for your four star review! We are happy you find the app easy to use, although it sounds that you're talking about the options set by your practice in terms of what type of query you are trying to submit? These are controlled by your practice unfortunately, however if we can help please drop us an email to hello@evergreen-life.co.uk Kind regards, Stephen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.