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eu.toucheprive.com Reviews 

376
•
TrustScore 2 out of 5

1.9

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, most reviewers were unhappy with their experience overall. Customers frequently struggled with extremely lengthy delays when trying to secure refunds for returned items, while receiving little to no communication from the customer support team. Many people also encountered recurring issues with missing package items, poor product quality, and frustrating return procedures that made sending back ill-fitting clothes nearly impossible. Some people were entirely satisfied with the attractive clothing designs, product variety, and overall item quality. A few other people also felt that the customer service team was exceptionally quick to respond and handle requests smoothly without experiencing any transaction issues.

What people talk about most

Return policy

Customers consistently note negative experiences with return policy, frequently reporting severe frustration... See more

Order

Clients share negative opinions on order, expressing deep dissatisfaction with missing items, unfulfilled... See more

Product

Reviewers highlight ambiguous aspects of product quality and fulfillment, with some customers expressing... See more

Refund

Customers reported strong dissatisfaction and frustration regarding overdue refunds that exceeded the stated... See more

Response time

Users describe negative interactions with response time, reporting that multiple emails sent to customer... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I bought a winter coat from Touche Prive, it wasn’t cheap. I only wore ita few times and almost immediately the seams in both pockets came apart, leaving holes. I have never owned a coat of such poor... See more

Rated 1 out of 5 stars

Buying from this store is like the lottery. If you win and love what you bought it’s all good but if you don’t good luck trying to get a refund. I waited 4 months for my refund then had to file a cred... See more

Company replied

Rated 1 out of 5 stars

Highly dissatisfied with this website I will never order again!! It has been weeeeks since I have returned my order which arrived too late to me. I have tried reaching their customer service fout time... See more

Rated 1 out of 5 stars

I returned my items weeks ago, the courier confirmed delivery, and Touche Prive still hasn’t issued my refund. Customer service stopped responding entirely. After checking other reviews, I can see m... See more

Company replied

Company details

  1. Women's Clothing Store

Written by the company

"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.

Contact info

1.9

Poor

TrustScore 2 out of 5

376 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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1.9

All reviews

(376)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

Elegant styles & fast delivery

I discovered this brand on Zalando, but delivery of the items I liked wasn’t available to my country (Luxembourg).
But liked the blazer so much, that searched for the official brand website.
Ordered from the official website, easy process, and delivery was very fast with DHL.
Nice quality of clothes. Interesting, elegant styles.
Waiting for the new collection.
I recommend!

29 June 2022
Rated 5 out of 5 stars

Perfect !

To be honest, I was a little apprehensive about my purchase because it was the first time I had ordered from a Turkish website, but since the TOUCHÉ PRIVÉ brand has good press, I took the plunge... and I did well !
The payment is secure, when there is a setback, their customer service contacts you quickly, the clothes are of high quality, in short, I am delighted!
I recommend the site "eu.toucheprive.com"

25 June 2022
Rated 5 out of 5 stars

Great variety, greater quality and affordable prices.

I didn't know this label until I stumbled upon their website while searching for a Valentine's gift for my gf and I have to say that I'm hooked. Great variety, greater quality and affordable prices. Plus, I really like the philosophy of the company and I really hope they'll keep moving forward with making the brand more sustainable.

17 February 2022
Unprompted review

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