EPR Reviews 

234
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting its efficiency, professionalism, and quick resolution of issues, often praising the smooth and pain-free experience. Many people praise the staff and engineers for being knowledgeable, polite, and going above and beyond to ensure satisfaction, often explaining processes clearly. The customer service team also receives commendation for their helpfulness, clear communication, and ability to arrange quick solutions, making interactions pleasant and productive. However, some customers also noted minor issues, such as an engineer not being particularly personable, a utility box door not being replaced, or the absence of a courtesy call before arrival.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional installation, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick and efficient help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more

Rated 5 out of 5 stars

Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more

Rated 5 out of 5 stars

EPR were appointed by our insurance company. Kept us up to date on appointment and also when they would arrive on the day. Quick, eficient and tidy work. Very professional and excellent service all ro... See more

Rated 5 out of 5 stars

I suppose the real test of a company's approach is when things go wrong, and on that basis I'd give them 5 stars. My original installation of an EV charger was fine, but within 48 hours the charger m... See more


Company details

  1. Electrician

Written by the company

UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(234)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Electrician was sent by my Insurance…

Electrician was sent by my Insurance Provider to carry out checks, he was polite, courteous and professional, did a thorough job and explained everything. I was informed of the visit time slot before hand. Excellent service. Thank you.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Original RFID card was missing when…

Original RFID card was missing when charger was installed, so a new one was delivered to me Friday.
Luckily there was a cancellation today so Ollie was able to return and finish the installation.
He set everything up on the app on my phone and explained everything in a language a 70 year could understand. He also did a fabulous job overall.
Very happy with the finished product.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from text confirming arrival to getting the Charger fixed very quickly.
Highly recommended Thank you

24 January 2025
Unprompted review
Rated 5 out of 5 stars

superb service

superb service , tracker showed when the electrician would arrive , also the chap who arrived was brilliant his name was andrew he was very friendly and welcoming and did a quick fix on my charger was wonderful

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent call-out

Excellent call-out. Made it quick and easy, very courteous and considerate and hardly noticed whilst work being done. Great job from a happy customer!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

The engineer was quick and efficient - polite and mindful - great service and would highly recommend

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time. Clear descriptions of what he was doing and needed. No time pressure Very happy with this engineer

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience
The engineer was rude and had loads of attitude.
He arrived 1,30 hours early and was in the way on me doing my morning routine and run. Very pushy when I told him I’m busy and when challenged he started giving me attitude.

26 November 2024
Unprompted review

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