EPR Reviews 

234
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting its efficiency, professionalism, and quick resolution of issues, often praising the smooth and pain-free experience. Many people praise the staff and engineers for being knowledgeable, polite, and going above and beyond to ensure satisfaction, often explaining processes clearly. The customer service team also receives commendation for their helpfulness, clear communication, and ability to arrange quick solutions, making interactions pleasant and productive. However, some customers also noted minor issues, such as an engineer not being particularly personable, a utility box door not being replaced, or the absence of a courtesy call before arrival.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional installation, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick and efficient help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more

Rated 5 out of 5 stars

Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more

Rated 5 out of 5 stars

EPR were appointed by our insurance company. Kept us up to date on appointment and also when they would arrive on the day. Quick, eficient and tidy work. Very professional and excellent service all ro... See more

Rated 5 out of 5 stars

I suppose the real test of a company's approach is when things go wrong, and on that basis I'd give them 5 stars. My original installation of an EV charger was fine, but within 48 hours the charger m... See more


Company details

  1. Electrician

Written by the company

UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(234)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job

Great job, fitter was quick and on time. Smooth job again by this company. Very reliable.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Service!

Great communication, friendly and super efficient. Located and fixed an ongoing issue that other electricians from other companies, couldn’t! Highly recommend :)

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Booking process was simple and electrician was great. Unfortunately I was unable to be there at the time so he was really patient whilst we tried to set it up and run checks remotely.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm sorry I don't know the young gentleman's name, I should have asked, but you will know, What a lovely young man, very polite and nice, a credit to EPR. Thank you,

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from all

From reporting fault, through to the friendly electrician who came to check and resolved the issue, I have no complaints at all. I was always kept in the loop about dates and timings throughout. Electrician on the day was very good, polite, professional, helpful and a credit to the company. Well done everyone involved with my issue, I couldn't have asked for any better.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great response and service.

EPR are extremely efficient and understanding towards customers needs. I recently had a major flooding incident at my property and my insurance arranged for them to visit and isolate my electric supply within hours of the call. They provided an alternative supply for another contractor to install drying equipment to begin the long process of the repairs.

The engineer that came was new to the company but showed compassion and consideration to our needs and situation.

Thank you for your service.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service – Highly Recommended!

I recently had an issue with my Easee EV charger and contacted them for help. From the start, the communication was clear and prompt. The engineer Asif arrived on time, quickly diagnosed the fault, and explained everything in a way that was easy to understand.

Not only was the repair carried out efficiently and professionally, but Asif also made sure the system was fully tested and safe before leaving. His knowledge of the Easee charger system was impressive, and he even gave me helpful tips for future use and maintenance.

A friendly, skilled, and trustworthy professional – I wouldn’t hesitate to recommend him to anyone needing EV charger repairs or servicing.

Thank you again for the excellent service!

24 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look