Elliotts Estate Agents Reviews 

359
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their outstanding professionalism, friendly attitude, and consistent communication throughout the entire property journey. Reviewers emphasize that the team goes above and beyond to make buying, selling, or renting completely manageable and stress-free. Some people were satisfied with the realistic advice and property valuations received during challenging local market conditions. Consumers also noted that agents manage viewings effectively, coordinate smoothly with solicitors, and handle every detail with remarkable care and efficiency. People appreciate how accessible and proactive the team remains from start to finish.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that reviewers found everyone in the office... See more

Service

Reviewers mention positive feedback about service, noting that agents are incredible, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful and efficient lines of... See more

Location

Consumers find location satisfaction to be high, praising extensive knowledge and experience of the local... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling our house felt much less stressful thanks to Elliots. Everyone we dealt with was friendly, professional, and genuinely supportive throughout the whole process. They kept us informed every step... See more

Company replied

Rated 5 out of 5 stars

I cannot praise the wonderful Sally enough! I sold my flat in Hove through Elliots, receiving the accepted offer within days of it going on the market. Sally kept me fully updated and stayed in regul... See more

Company replied

Rated 5 out of 5 stars

Elliot's provide a really great service. They're knowledgeable, seem to value their properties more sensibly/realistically than other local estate agents, and are really easy to work with. From Talha... See more

Company replied

Rated 5 out of 5 stars

All the team at Elliotts were really helpful. They gave us a realistic valuation and sent the whole team round to look over the property so that everyone knew what they were selling. They really earne... See more

Company replied


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency

Information provided by various external sources

Independent Estate Agents, high profile corner Office in the very center of Hove, specialising in property sales across Hove and Brighton.


Contact info

5.0

Excellent

TrustScore 5 out of 5

359 reviews

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No recent history of asking for reviews

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5.0

All reviews

(359)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

From the first day, throughout the whole process-at times quite stressful -Symon was helpful, encouraging and very calm and at all times professional . I never doubted that he was the best person to sell my house. All other staff in the office were aware of our sale and all very helpful.

28 June 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you Alison, it can be stressful of course but I m glad Symon and the team here were there for you both, overcame the challenges and got you on the move.

Rated 5 out of 5 stars

Elliotts Estate Agents/Jordan Webb

We engaged with Elliotts regarding our property search, and after speaking to several estate agents in the area they stood out as the most profession and friendly business.

Jordan was outstanding from the first viewing to completion. What stood out is he went above and beyond to check in with updates proactively and ensure everything went through successfully. Though he was representing the seller, it felt like he also had our best interests. We would highly recommend Elliots and in particular Jordan for anyone searching for a new property.

4 March 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you so much Harry for a great review, yes of course we act for the owners of the properties we deal with but also feel we are equally helpful to buyers, so the feedback is very much appreciated.

Rated 5 out of 5 stars

Outstanding estate agents

We engaged Elliotts to manage the sale of our lower ground floor apartment in Hove.
We were not sure what to expect as the market was a bit all over the place! Elliotts approach worked a treat! We had a day of viewings and from that accepted an offer and exchanged 8 weeks later!
Jordan from Elliotts was excellent at managing the whole process including solicitors and buyers.
Expectations were managed, any challenges were dealt with and the whole communication piece was second to none.
Highly recommended!

15 June 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you Ruth for posting such a positive review! So glad Jordan and all the team here were able to get you on the move and help along the way.

Rated 5 out of 5 stars

Simon is very thorough

Simon is very thorough, efficient and fast and i would recommend him any time.

5 May 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you for taking the time to post the review Ana

Rated 1 out of 5 stars

Rude and unprofessional

Rude and unprofessional staff member that is not keeping up with the current market. They have overvalued too many properties to gain clients and clearly panic when buyers can call their bluff. My experience with Elliott's is the reason why no one trusts or likes estate agents.

From the response it's still clear that they are unaware that it is illegal to not pass on offers which was stated by the agent on the phone and a report has been made to the Property Ombudsman regarding illegal activity, pressure and intimidation tactics, degrading members of the public and lack of professionalism. Mortgage approvals have declined to the lowest levels in 25 years, interest rates have risen once again and house prices have continued to fall. Once again, I put in my offer being aware of the market and they seem very proud or gleeful in fact to put people in negative equity. If I put in a low bid and someone puts in a higher one, thats honestly how selling houses works so there is no need to aggressively talk to a buyer like that. An offer is an offer I just worry about sold prices and market information. So watch out buyers, don't listen to the nonsense! It's an important reminder as a buyer that estate agents don't have your best interest at heart.

22 May 2023
Unprompted review
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Reply from Elliotts Estate Agents

Whilst we fully appreciate we have a duty of care to potential buyers, our core values are always to act in the best interest of our clients. Submitting an offer at a figure which was 34% below the upper end of the guide price did indeed offend our client, and who thanked us for dealing with it professionally on their behalf. When it was suggested by us that any such offer was likely to offend and lack credibility, we were neither rude or unprofessional, but this resulted in an aggressive response and threatening comments to members of our team who felt utterly intimidated. It is of little surprise your opinion of Estate Agents is as it is with this approach. We have full recordings of all the conversations to support our position and we are delighted to report that the property in question is now under offer at almost £100,000 higher then the offer you submitted.
Additional Response: With regard to submitting the offer to our client, please re read our response above.

Rated 5 out of 5 stars

Sublime communication

I recently had the pleasure of working with this outstanding estate agent, and I have to say, my experience was nothing short of fantastic. Elliotts went above and beyond managing the purchase of my new property, and their professionalism, excellent communication, and flexibility were truly exceptional.

From the very beginning, this agent impressed me with their professionalism. They were always well-prepared, and knowledgeable, and demonstrated a deep understanding of their vendor and how to manage them. Their attention to detail was phenomenal, and they made sure that every aspect of the sale was taken care of with precision and care.

Communication is critical in property sales, and Elliotts are masters at it. They kept me updated every step of the way, and their timely responses to my emails, calls, and messages were remarkable. They were always available to answer any questions I had, and their friendly, approachable manner made the entire process stress-free.

Flexibility is also essential when buying a property, and this agent was incredibly accommodating. They made sure that they were available to show me the property multiple times at times that worked for me, and they were always willing to adjust their schedule to fit mine. Their flexibility made the whole property buying process much smoother and more enjoyable.

In conclusion, I can't recommend this Elliotts estate agent enough. Their professionalism, excellent communication, and flexibility set them apart from the rest, and I know that they will continue to excel in their field. Thank you for making my property-buying experience a pleasurable one.

12 April 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you so much David for such a great review, your feedback and positive feedback is very much appreciated by the whole team. Good luck with getting the flat the way you want it, and it would be great to see the finished article!

Rated 5 out of 5 stars

Amazing experience!

The team at Elliotts were very helpful in helping me get my first bought property going. Ben especially was amazing in that he did some legwork while I was unable to. Would highly recommend!

31 March 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you Josh for taking the time to post, enjoy the flat and being in Central Hove!

Rated 5 out of 5 stars

Sale of Apartment

Right from the start, Symon was friendly and professional. He has worked hard to ensure the sale of my mum's apartment went through on time. Would definitely recommend him and the Company to prospective sellers.

5 April 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you for taking the time out to post such a great review Deborah, much appreciated.

Rated 5 out of 5 stars

Jordan Webb made our move easy - thank you!

Jordan Webb made our move so smooth and I’m so glad our vendor chose Elliotts and Jordan in particular to work with. From the first viewing Jordan was knowledgeable and prepared but in no way pushy, he let the property speak for itself. He was brilliant and proactive during the moving process, my solicitor also commented on how helpful he was to work with. Thank you Jordan!

14 March 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you for posting such a great review Lizzie, so glad you were pleased with what we and Jordan were able to do!

Rated 5 out of 5 stars

Trustworthy and professional

I had a good experience selling my house through Elliotts.. Everything went smoothly and quickly. I would happily recommend them to others and would use them again.

16 January 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you for your review, very much appreciated.

Rated 5 out of 5 stars

Steve Boone from Elliots helped us rent…

Steve Boone from Elliots helped us rent out our flat recently. Smooth, friendly, and speedy service. We had tenants in within a couple of weeks.

6 March 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you Rachel, Lettings is a relatively new venture for us so nice to get some positive feedback. Thank you for taking the time to post the review.

Rated 5 out of 5 stars

Selling our flat

Steve was professional and really helpful when we decided to sell our flat .Steve and his team are quick to respond to any questions.
This made navigating our way through our sale less stressful.
I would recommend elliots to other people.

27 February 2023
Unprompted review
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Reply from Elliotts Estate Agents

thanks you so much for taking the time to post the review Julie, so pleased we could help.

Rated 5 out of 5 stars

Moving from Brighton to Hove

Steve, Sally, Brian and the team took a lot of the stress out of moving. Within days of putting our house in Brighton on the market we had two credible offers, one from a couple who didn't need to sell a property. And when we were struggling to find a place to buy they phoned to tell us about a chain-free house in Hove that they had just taken on. It fitted the bill perfectly.
Everyone at Elliotts was extremely friendly and supportive. They kept us in touch at every stage of the process making both sale and purchase as smooth as possible. Highly recommended.

17 January 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you so much for posting the review Mick, it was a pleasure to help and you made us smile along the way as well! hope you both settle in to your lovely new home!

Rated 5 out of 5 stars

I could not recommend Elliotts highly…

I could not recommend Elliotts highly enough. Steve and the team provided us with updates at all stages, responding swiftly to any queries we had. The purchase process was incredibly smooth because of their time and diligence.

22 February 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you for taking the time to post the review Bryn, much appreciated and hope you are enjoying life in the centre of Town!

Rated 5 out of 5 stars

Hove flat sale

Sold my flat in Hove through Elliotts.They know the area and market well, the flat sold in a matter of days.Steve Boone was excellent and provided much support during what turned out to be a lengthy process due to external circumstances. Nothing was too much trouble would highly recommend

19 January 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you for such great review Liz.

Rated 5 out of 5 stars

Symon at Elliot’s was the most helpful

Symon at Elliot’s was the most helpful, kind, supportive estate agent we could have asked for. We are very grateful for all his help and absolutely couldn’t have done it without his interventions when things got difficult with solicitors etc. He was totally the hero of our house-purchasing process and we couldn’t recommend him enough. THANK YOU Symon!

20 February 2023
Unprompted review
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Reply from Elliotts Estate Agents

So nice of you to post such an amazing review Mkaya, glad we could help along the way and hope you have settled in and are enjoying the flat!

Rated 5 out of 5 stars

Elliots Estate Agesnts provided a good…

Elliots Estate Agents provided a good service for us. We worked with Jordan and he was excellent especially negotiating to keep the sellers on side through a lengthy process of selling our own house in the chain. Would definitely recommend them for thier honesty, attention to the needs of the buyers and thier skills in negotiating. -Bhagya Silva

13 February 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thanks you so much for posting the review Bhagya, enjoy the house!

Rated 5 out of 5 stars

Excellent communications

Excellent communications, service and speed of transaction. My rental property was purchased on the 2nd viewing!
Would highly recommend Symon and the team at Elliots for anyone buying or selling.

17 February 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thanks Sean, much appreciate the review

Rated 5 out of 5 stars

Excellent service provided by Elliotts….

Excellent service provided by Symon for the sale of my garage in Portslade. Had weekly updates and overall extremely impressed. Thank you Elliotts, 1st Class Service.

19 January 2023
Unprompted review
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Reply from Elliotts Estate Agents

Thank you Nadia for taking the time to post the review.

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