Grapevine Estate Agents Reviews 

343
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, often going above and beyond to assist. Many highlight the excellent service, describing it as efficient, smooth, and stress-free, significantly easing property transactions. Reviewers frequently commend the clear, timely, and proactive communication, ensuring they are well-informed and supported throughout the process. People consistently highlight the team's professionalism and dedication, noting their ability to handle complex situations and provide reliable advice. Many customers express strong recommendations, indicating they would readily use the company's services again for future property needs. This reflects a highly positive and trustworthy experience for most users.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising the team for their professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was amazing from the very start — he gave an honest valuation and kept up great communication throughout the entire viewing process. I’d tried a couple of other agents before without much succes... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Grapevine highly enough! Oliver and Adam were brilliant throughout. Their advice was always honest and helpful. We had some challenges with the house we were buying and were concern... See more

Company replied

Rated 5 out of 5 stars

We have bought, let and sold via Grapevine and couldnt say better things about the team. They often went above and beyond to help us, were always fair, honest and transparent in their interactions wit... See more

Company replied

Rated 5 out of 5 stars

Scott was recommended to us by a trusted friend, and we are very happy that we chose Scott to help us sell our house. He definitely knew what he was doing, and following his plan our house was sold... See more


Company details

  1. Real Estate Agents

Written by the company

At Grapevine, we bring a fresh, stylish, and artistic approach to marketing your property. Directors Oliver Bush, Adam Shaw, and Scott Marlin offer clients a personal, face-to-face service with creative marketing, all while providing good value for money. They promise to personally handle all aspects of selling or letting your property from start to finish. Adam, Oliver, and Scott have a combined experience of over 60 years in the estate agency business, covering the Greater Reading area. For the past 18 years, Adam and Oliver have focused primarily on Twyford and the surrounding Berkshire villages, while Scott has specialized in Reading and its surrounding areas for 25 years. Our extensive expertise in such a large area means that no matter where you are within approximately 10 miles of Reading, we can comprehensively assist you. Grapevine believes in offering fair fees, which include FREE professional photography as standard for all properties, giving clients an affordable alternative when selling or letting their property. Grapevine is also a member of the Property Ombudsman Scheme, adhering to a code of practice for Residential Sales and Lettings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

343 reviews

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No recent history of asking for reviews

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4.9

All reviews

(343)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible experience buying a home for a 91 year old

a VERY big thank you to Scott and John from Reading branch. We were downsizing our 91 year old mum into a bungalow and right from the start John and Scott were absolutely fantastic. They stayed professional throughout the process and were always at the end of the phone when we required a progress report. I would recommend them to anyone buying or selling their property. Big Big thank you Scott/John.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Very professional services

Very professional services, were helpful with the sale of the house, and managed to get a buyer quicker than I thought. Photos and description were perfect with the added bonus of a aerial shot as well. Highly recommend.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I was most impressed with Grapevine…

I was most impressed with Grapevine estate agent .Well done to all the team 🤗

For me personally the best agent I’ve ever dealt with , which is a huge compliment having purchased and sold a few in my lifetime.🤦‍♀️

I was assisting ( officially ) in my son’s purchase of his first ever property . I found Haydon personable , honest and transparent and very professional from start to finish … thank you 🙏🙏

I think Haydon is breaking the mould of a typical estate agent , may I say ✅

Adam was fantastic in ensuring that the purchase of property was seamless and hassle free, much appreciated .

A big shout out also to Oliver who took plentiful calls from myself and always did his very best to help with any questions I might need to help move forward for my son’s first ever property . This consequently went through efficiently and fast , with no chain… phew !

I think between us all not only a good experience , but fun had by all . 🤣

Keep doing what you are doing Team Grapevine it’s clearly working ✅✅👏👏

15 May 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding team at Grapevine

An outstanding team at Grapevine. As well as highly efficient it is a very personal service with people who it is a pleasure to deal with. And they sold our house very quickly! Couldn’t recommend then more highly

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good and friendly local estate agent

We didn't use Grapevine as sellers, but were buying a house marketed by them. They were excellent from start to finish (despite a very stressful transaction which was not their fault at all), very easy to contact and communicate with and we would definitely use them if we were to market a house. Would recommend.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Grapevine are truely excellent

Grapevine are truely excellent estate agents. I had such a positive experience with them. The team are very professional and proactive, and they really have each others backs. I strongly recommend Grapevine.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Buyers be aware

We viewed a house with John in Winnersh. He came to the viewing completely unprepared. He took an advantage on we really liked the house. He was lying about the tenure of the property. He tried to sell us leasehold house as a freehold. I would not recommend to anyone to work with such an unreliable (and unprofessional) estate agent.

2 April 2026
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Dear Szen,

Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you felt disappointed following your viewing, as this is certainly not the experience we aim to provide.

We would like to respectfully clarify one important point regarding the tenure of the property at 6 Sindle Close. At no stage were we attempting to misrepresent the property. The instruction we have received, and the basis on which the property is being marketed, is for a 100% freehold sale. Whilst the property is currently held on a shared ownership basis, the housing association is in the process of relinquishing their share, allowing the property to be sold as a freehold. This is also supported by a RICS valuation carried out on a 100% freehold basis.

We are sorry if this was not communicated as clearly as it should have been during your visit, and we will certainly take this feedback on board to ensure greater clarity moving forward.

In terms of your wider comments, we are disappointed to hear your perception of the appointment, as providing a professional and helpful service is very important to us. Your feedback has been noted internally and will be used constructively.

We wish you the very best with your ongoing property search and future purchase.

Kind regards,
Adam Shaw
Director
Grapevine Estate Agents

Rated 5 out of 5 stars

Reliable, Supportive and Trustworthy

I have dealt with Grapevine for an entire year between our first offer and moving in. The entire time, the team (Oliver, Sharaf and Adam mainly, but others pitching in) were nothing short of brilliant. Supportive, Clear, Reliable, Upfront, Communicative. Keeping in touch and developing that relationship without being pushy. Always at hand to help while keeping expectations realistic. Liaising in a timely manner with us and really making things easy in such a complicated process that is buying a house. I could not recommend them more, just wish other areas were lucky to have a Grapevine branch like ours.

20 February 2026
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Renato. You have been great to deal with also throughout the whole process. Welcome to the Village

Rated 5 out of 5 stars

Grapevine - 5*

Scott was absolutely brilliant during the process, proactively supporting and guiding all parties involved with professionalism. He made a complex transaction lighter, providing consistent reassurance and kindness every step of the way. We now have bought our first home and could not have done it without him. Highly recommend Grapevine!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

We sold our house with Grapevine and…

We sold our house with Grapevine and had a great experience from start to finish. Throughout the whole process Grapevine were in constant contact with us, providing regular updates. Thank you so much Grapevine, special thanks to Oliver, Haydon and Adam. We really appreciate everything you did for us. Highly recommend!

5 March 2026
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Katie it was great to get this one over the line for you and your family

Rated 5 out of 5 stars

Great service

Absolutely like their service, from viewing to purchasing, they have followed through. They are very helpful and gave professional advice and reliable referral.

15 December 2025
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Florence. Thanks for your kind words and you really have bought a fantastic house in a great location

Rated 5 out of 5 stars

Excellent Communication

Excellent communication during the whole selling process. Also, Grapevine went out their way to attend the property when necessary, as I was unable to do so due to distance (probate sale). I would thoroughly recommend Grapevine.

11 February 2026
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Peter. It was great to get this over the line for you and you were also a pleasure to deal with throughout the process

Rated 5 out of 5 stars

I used Grapevine to sell my property…

I used Grapevine to sell my property and would highly recommend them to anyone selling their home. Haydon was extremely proactive and kept me updated at every stage, I was very impressed with his help, honesty and professionalism. I would also like to thank Adam and Ollie for their help with the final sale and also to Holly for being helpful and friendly throughout. They are definitely the best estate agent within the Twyford/Reading area!

31 January 2026
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Helen. We finally got it through and I hope you have settled okay back up North

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