The buying part went extremely well. Only problem was on delivery end. Did not come on expected date. Was about 3 days later. In fairness, I should say the truck was broken down on my delivery date, h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
How easy it was to get a great deal. Buying online was hassle free. The additional parts needed for hookup were easily advertised and it wasn't a gimmick pricing markup. The additional parts do not n... See more
Company replied
The delivery driver was incredibly friendly and placed the product exactly where I wanted it to be located; all I had to do was unbox and plug it in. The product also arrived in a timely manner, and... See more
Company replied
Samsung Electric Front Load Washer and Dryer. On sale for $1399; so $700 each. Easy online purchase. Also purchased Delivery and Install with Parts, and Haul Away for former front loaders; 18 yr old... See more
Company replied
Company details
- Electronics Store
- Appliance Store
- Computer and Accessories Store
- Computer Store
- TV store
- Washer and Dryer Store
About Electronic Express
Written by the company
We make it happen
Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.
Enjoy a Knowledge-Backed Shopping Experience
When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.
Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!
Shop Weekly Deals
Products
Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).
- Kitchen Appliances
- Laundry Packages
- TVs
- Computers
- Video Games
- Toys
- Musical Instruments
- Smart Home Devices
- Small Appliances
- Furniture
- Mattresses
- Outdoor Living
- Fitness Trackers
- Smart Watches
Financing
We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.
Financing Plans
Services
We offer several support and repair services to help you get the most out of your electronics.
- Local Appliance Delivery & Installation
- After Sale Services
- TV & Home Theater Installation
- Smart Home Installation & Network Setup
Enterprise-Level Sales
We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.
Corporate Sales
Builder Sales
Contact info
418 Harding Industrial Dr, 37211, Nashville, United States
- 615-259-2031
- trustpilot@electronicexpress.com
- electronicexpress.com
4.1
Great
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super easy purchase and very fast…
Super easy purchase and very fast shipping. My package arrived 2 days after ordering. I would recommend them!
15 April 2026
Reply from Electronic Express
Thank you for the feedback!
I went to the store
I went to the store. Everything in the store was in the thousands. I went online, and it was 400. Not impressed with that 😞
15 April 2026
Reply from Electronic Express
Thank you for your feedback. We’re sorry to hear about your experience. Our stores do carry a wide range of products, including major appliances starting at a few hundred dollars and several 55” TV models in the $200–$300 range. It’s possible the items you saw in-store were different models than those viewed online, as pricing can vary by product. If you’d like, we’d be happy to help you find the specific item you were looking for.
Reply from Electronic Express
Thank you for the feedback!
When I placed my order and asked about…
When I placed my order and asked about the price match guarantee I was told to place my order then email a copy of the company with the lower price and a credit would be issued back to my original form of payment. When I did this, I was told that that the price match guarantee was only for items sold in their stores. Very deceiving, did not honor what I was told. Very disappointing.
13 April 2026
Reply from Electronic Express
Thank you for the review, George!
Samsung Electric Front Load Washer and…
Samsung Electric Front Load Washer and Dryer. On sale for $1399; so $700 each. Easy online purchase. Also purchased Delivery and Install with Parts, and Haul Away for former front loaders; 18 yr old Whirlpool Duet pair.
Communication concerning purchase and delivery/install with Electronic Express was good thru text, email and phone. Delivery/Installers were very good. Very small area for the washer and dryer and the got the old I nes out and the new ones hooked up in short order. Excellent.
11 April 2026
Reply from Electronic Express
Thank you for the detailed feedback on your online laundry order! Enjoy your new laundry pair!
Hisense QD6 on Saturday…
I purchased my Hisense QD6 on Saturday but I had to wait till Monday to get my nephew to pick it up because the system did not inform the store that it was paid for and it could be picked up that day. Someone needs to fix the system so notifications go through immediately so the customer doesn't have to wait. It's very inconvenient.
28 March 2026
Reply from Electronic Express
Thank you for your feedback, and we apologize for the delay with your order pickup. After reviewing your order, we found that it was briefly held for a manual verification process, which delayed the store from being notified that it was ready. We understand how inconvenient this was and appreciate your patience. This step is typically only required once, so future orders with the same payment details should process without delay.
Was a great experience
Was a great experience, the store was on par!!! Will definitely be back!
29 March 2026
Reply from Electronic Express
Thank you for the feedback on your experience at our Oak Ridge store!
Communication was awesome and they were…
Communication was awes and they were very polite with us Thank you ☺️
12 April 2026
Reply from Electronic Express
Thank you for the feedback!
Very customer oriented and easy to work…
Very customer oriented and easy to work with. Thanks!
29 March 2026
Reply from Electronic Express
Thank you for the feedback!
Reply from Electronic Express
Thank you for the feedback!
They were very fast and communicated perfectly
They were very helpful and careful with my belongings!
10 April 2026
Reply from Electronic Express
Thank you for the feedback!
My first shopping experience
My first shopping experience as the merchandise is reasonable in price, the delivery was expedient. So very impressed with the website, I will revisit it for purchasing more items in the future!
26 March 2026
Reply from Electronic Express
Thank you for the feedback on your online order! We look forward to fulfilling your future purchases.
Order was just as described and…
Order was just as described and delivery service was on point
23 March 2026
Reply from Electronic Express
Thank you for the feedback!
Reply from Electronic Express
Thank you for the feedback!
Reply from Electronic Express
Thank you for the feedback. We noticed that you only had an "ok" experience with us but we don't understand what "don't have any plans" means. Any additional feedback you can provide will be appreciated.
Reply from Electronic Express
Thank you for the feedback on your experience with our delivery team. Your review has been forwarded to members of management for review.
Reply from Electronic Express
Thank you for feedback!
Great pricing
Great pricing. Willing to hold my items until my home is ready. Great communication and follow up.
21 March 2026
Reply from Electronic Express
Thank you for feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.