Electric Kiwi Reviews 

Problem. Customer satisfaction service needs improvement. Setting up wifi. A two minute job at best has turned into a 5-day problem of getting Wifi connection. I have received the run around AI assistance and 3 days ago waited for 6 hours for a call in which I was then on a work phone call meeting than the usual TEAMS meeting. This process has been frustrating and if there is no joy today I will go back to my former power company as I need internet for my job. 2 work deadlines have had to be rescheduled because of this problem. Further, using our Kiwi name in the company was the reason I signed up. It's a disgrace and farcical why the brand is not reflective of being a honest, reliable and effective Kiwi company. Something doesn't stack up.

Great service just need to be improving their customer service.

Ok, full disclosure, this isn't my real name it's a pseudonym on the completely valid basis that I don't want my real identity plastered all over the internet. Hey if a pseudonym was good enough for Jane Austen its good enough for me! Anyway, this time yesterday I was gonna give these guys 1-Star on the basis that my current months bill came in at twice the winter average. Today I've just got off the phone with them and now I'm giving them 3-Stars because in the call back they admitted a glitch, should've blamed cloudstrike but anyway, and have rectified the bill down to half of what was generated, which is about the winter average. Had they not done that I would have switched but Ive been with them a while now and yeah sure you can save a few pennies here and there by switching companies but with someone like me it takes time to get used to a new Companies systems and once I've got it in my noggin I feel like it's worth staying even if switching might save me a few dollars. Upshot, I think they're actually pretty good, what I'm probably hearing from them is a bit more loyalty given the time I've been with them and that's the way it should be, 3-Thumbs up!!!

Way too expensive. Not up to date. I made a payment and it was not showing in app then the chat thing told me I still owed amount before payment so I told them to look again and they found it. Can’t call anyone to speak to. I consider this company unprofessional and a total rip off. Joined and was charged $64 for 5 days. Left them straight away.

Rubbish customer relations, expensive & inflexible. Tout themselves as power for the everyday people at better rates, but turned out to be more expensive than many others. Steer clear.

Honestly just joined this company already problems can't seem to do anything slow App doesn't work live chats are pathetic unreal useless what's problem Electric kiwi you aint even Electric

Absolutely hopeless customer service. I think it’s a bot with no brains. I’ve never had worse response from any company. At least most of them gave people you can talk to. But even if you send this lot an enquiry and ask them to call you nobody does. A simple request in order to allow an upgrade at our building is unresolved after three weeks. Hopeless

What a horrible company. The first thing wrong is they are expensive. I live a lone, work during the day and keep nothing on apart from my Fridge and Router. Everything else is switched off. When home again just my device I am watching and fridge and Router. Oven and stove top is by gas (that I pay someone else). But, I am getting charged over $300 (power and broadband). Second thing you can't contact anyone by phone, their live chat you talking to what seems to be and AI or overseas person. Third and more importantly, the billing is stupid, I put I want my bill monthly and they charge me weekly and say it is overdue, my power is going to be disconnected (cause i do pay at the end of the month as I wanted). Then I am on live chat for 30mins explaining this. Worst electric company out there.

I've used Electric Kiwi for several years and never had a problem. Their rates are much lower than other companies I've used, customer service is quick and responsive, and I love their hour of power. Highly recommend

If I could give no stars I would. Electric Kiwi is the worst company I have ever dealt with. They are utterly incompetent. You ask for callbacks (as they have no call centre) and they send emails three days later telling you your problem is solved, without actually asking what the problem is or phoning?

We have been waiting for over a month to resolve an issue which their team caused but keep receiving useless emails from overly patronising customer service representatives that basically tell us to go away.

Do not use electric kiwi!

Omg what a night mare we have had with electric kiwi.
Impossible to get anything sorted on live chat ..5hen they say they will make phone contact and never do

A few years ago I would have rated 5 star but as a loyal customer, I now feel ripped off. I made very good use of the free hour of power and was then penalized severely. The new Electric Kiwi rates are now $200 per month higher than best competition and way higher for the same area in town if I were to join Electric Kiwi as a new customer. I have changed provider to Flick as of today. Be wary!

Worse provider I've ever dealt with in my life, had their billing system error, send huge bills and took money from my bank account without permission. Trying to get my money back but they never get back until 1 month later and make all the process complicated, I am still waiting for my money to be reimbursed. Please don't waste your time with Electric Kiwi

I moved to electric kiwi from genesis not knowing what to expect but the experience so far has been great 😀 "credit where credits due" over the years been with numerous power companies and to date has been the cheapest yet I like the fact can adjust the hour of power so if I plan to do lots of washing I just adjust it and try to get all done in the hour electric kiwi sends invoice every Sunday and debits "from my account anyway" on a Thursday I've never had a problem with them there customer service seems to be OK the negatives if I can find one is the fact that there's no calling number but that's no issue in a digital world you communicate to them either via email or like many other companies a live chat feature responses are prompt I can't comment on there internet as only have power with electric kiwi in the process of moving atm so decided to stay with them 😀

Wish I read this first. OMG what a COLLOSSIAL MISTAKE in going to them.
RUN PEOPLE they won't call don't know what they are doing. The CS team had NO IDEA. CANCELLED within a month. Got s new provider. No internet for 2 weeks. Can't talk to anyone. 2 days gor s call back. SERIOUSLY..... JUST DONT.

By and far the most terrible experience, after being a loyal customer for 3 years. They ignored the scheduled termination date for my services at the end of my billing period, and instead terminated my account immediately because I was changing provider. Immature and unhelpful support staff, it's exhausting for something which should be so simple.

Charging a hideous price.

Yes, my fault for not keeping a laser eye in the rates they charged, but it was not only what amounts to about 1500 a year more expensive than competition, it’s 1500 a year more than another plan they could have and should have offered.

Do not trust these guys at all.

I was away for about 2 months and yet my electric power meter charged me with fluctuating up and down rate!! I kept talking to customer service abt my complaint why i was being charged? It should only very minimal and consistent for 2 months instead of high and low fees with no user at all. Customer service is like a bot talking nonsense, getting round and round and round useless talk but no resolution on complaint and yet still charged me! Until now no one answer on my complaints and Still AUTO-DEBITED MY BANK ACCOUNT even i already requested to stop with NO AUTHORITY until resolve on this suspicious meter charge fees. This needs to alarm the customers. No customer service you can talk. Terible!

terrible, would not recommend to anyone. we have our power and wifi through them and the wifi requires an extender in our flat that is less than 160sqm even though it claims to work up to 160sqm without one. even with the extender it still doesnt work in some of our rooms. there is no call centre or no where to contact someone immediately and instead you have to communicate with them through livechat which is a big fck around and extremely time consuming. will not be joining with them again.

Got an email out of the blue congratulating us on our move to Auckland, and that our address in ChCh would be disconnected in favour of this Akl address on DD/MM/YY --- what?!?! Tried contacting them via email, FB messaging, Live Chat and requesting call backs - beware, they do not have a call center, and the LiveChat is 99% standard "calming" auto responses, which drive you around the bend. It's virtually impossible to talk to a person to get a problem solved. Switched instantly once I realized their famous "customer service" was just based on the good fortune of not having had to contact them before now.