Electric Kiwi Reviews 

Electric Kiwi will pretend to be the good guys. There new plans will be competitive but they will move existing customers progressively onto worse and worse rates.

They wrote to me with one of their regular holier than tough emails berating the big rip off customers Meridian, Contact etc.
When I checked they were charging me more that the companies they are claiming are a rip off.
Check your electric Kiwi plan regularly or they will fleece you for a fortune.

I change to EK because powerswitch said they where the cheapest than my current supplier. After 2 full months my power has been higher that my old supplier. And 1 hour free power is starts at 9pm to 6am and again at 9am to 4pm No good to me as I need to sleep to get up early for work and not home during the day. Why do I get charged 1% if I chose to pay my bill directly from my bank account?

No customer service. Wouldn't respond to any and all applications for assistance and shut down my chats when they couldn't help me. It's been a nightmare, I can't access Internet I need for work.

Been a customer for nearly 3 years and experience was pretty good until a letter suggesting switch to their broadband. (Switch or you prices likely to go up in next 12 months. Twist my arm maybe??)
So tried to connect the new wifi router to my fibre connection. Should be easy but it wasn’t, 5 days of frustration, Customer service was non existent. They call it awesome?? But I couldn’t get any responses unless via “live” chat and a door mail. Something that should be simple wasn’t. So I emailed them my intention to leave and quit the power and broadband. No reaction. I made a quick switch to Frank Energy, super fast, easy and saved $25plus on power. Switched to HotShot and got my modem next day and connected in a month mute or two. Ie as it should be.
Only when the power co advised them of the change did Electric Kiwi email me to see if I really wanted to change. Awesome service indeed. The change was a bit frustrating but resulted in better service and a lower cost.

This company keep threatening me every few days that they will cut me off
I keep paying there bill and few days later say your about to be cut off again
All they do is threaten me.
I’m paying them so much money.
Then I finally got intouch and said my payments havnt gone through. I then showed them bank statements and said sorry all good now
Until next week when they threaten me once again
DO NOT USE THIS COMPANY
I believe there scammers also terrible customer service and can only speak online

Was with electric kiwi for about 6 months each month they would send me the bill - but add an extra $200 ish to it. Then would hit them up and they would say sorry my bad & put the bill back down to normal. Then they started to say I didn’t pay my bill & because of an error on their end I had to re pay it again. Sent them all the proof of payment and got confirmation from bank that it definitely didn’t bounce back etc. they have now taken me to baycorp & there’s nothing I can do about it. This company is shocking and I don’t recommend and I hope they get shut down asap!!!!!

Do not use this company they will over charge and attempt to manipulate more money. I 💯 believe this company has turned into a scam. They added $200 on day zero telling me it was an error. They did not fix it and kept pretending nothing happened just reminding me to pay. I've paid my bill in full and I refuse to pay that extra. While switching companies with a power switch website they also said allot of customers are complaining about Electric Kiwi.

I have had an awful experience with Electric Kiwi. I haven't posted on Trust Pilot prior but feel like I have been gaslighted by Electric Kiwi and it is my duty as a consumer to share my experience.
I concur with other users who state Electric Kiwi were fine until there was a problem. My problem was my meter board which became obsolete and needed replacing. Without getting caught up in the technicalities, Electric Kiwi sent me a prosperous bill stating they had not charged me for months as they couldn't read my meter. They also said I hadn't paid my broadband in this period. I responded with evidence of all my payments in this period. I to date still have not got a response. They bombarded me with emails with bills of varying amounts and no one has answered my question and I believe I have been over charged large amounts of money. I have asked for a senior manager to review but they either ignore me or respond with an obscure, incompressible answer. I would recommend avoiding in the eventuality of an issue. It has been a very stress inducing experience.

Recently Electric Kiwi degraded their website. Net result - gone is the daily usage graph in favour of a meaningless, tiny baby scrawl. Instead having the data to make an informed call when to use your "hour of power" now it's pot luck. Changing the "hour of power" has been made more difficult for anyone without a supermouse. And time slots are offered, only to be then declined as invalid.

Since being with Electric Kiwi we have been overcharged for days we had no power including during the cyclone and experienced many outages. There is no point trying to follow up as no one will give you any answers and you have to keep following up to be told they will get back to you and never do. The only way to get an answer is to write to the complaints department.

Absolute worst customer service, not applying my payments to bills so no transparency, chased invoices but got no help at all. App all out of date so no actual real reading. Wasted hours trying to get assistance. Very happy I chose another provider for my new home. Would highly NOT recommend Electric Kiwi.

Electric Kiwi was great up until you need support from them. We moved house and did all required from our end. Loads of notification time and assurance from them we had done all necessary. After receiving no bill when I usually would I got concerned. Then Electric Kiwi voiced they were un able to get a read so would send someone out. Fine, then no one came, I was told they and them would contact me - eventually informed Vector was who they meant. Vector never made any contact, equally Electric Kiwi were told multipole times the meter boxes were not on the property and accessible from drive. Trust power, the incumbent company and sent a couple of notices saying if they didnt hear from us the power would be turned off. This prompted me to contact Electric Kiwi again. Was assure via their live chat (no person to speak with) online that we WOULD NOT BE CUT OFF, as the power was with them. Then sure enough the power was cut. At a time when it caused significant issue due to the trades work being done on the house. Initially we were told, sorry they would get it back on in 40 mins, then after hours and nothing, we contacted Trust Power, spoke to a real person who lived in our area and within 40 mins our power was on and they will remain our company.

I changed to Electric Kiwi a while ago now and I was sceptical as most power companies charge the same, but Electric Kiwi is different, I love the free hour of power and being able to adjust it as I do shift work. I also like having a fortnightly bill as it's not so daunting as a monthly bill. The app is really good also!

Great company to do business with. I felt our power bill was getting a bit high. Hop on the chat line problem solved. They recommended a different plan and we are seeing results already. Keep up the great work guys

Excellent company so far. The concept works well - there's no issue with admin. Chat works well and I save 20-30% regularly on my power bill.