The advice I received was exactly what any one could wish for. It was prompt, clear, concise, and delivered in clear, readily understood language. The change over benefits and arrangements were easi... See more
Company replied
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Review summary
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Had the pleasure of connecting my gas and electricity at my new home with Luke Svircic today. From start to finish, the process was professional and seamless, and Luke answered all my questions, which... See more
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We did the EW online compare for both gas & electricity. EW phoned us immediately and within about 45 minutes we had changed companies for electricity. Our gas remained with our current company except... See more
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I had queries about conditions other than price with two companies. Their websites didn't answer my questions nor did the email or phone numbers give a response. Your rep gave me the answers and I was... See more
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Company details
- #5 of 9 best companies in Energy Supplier
- #2 of 4 best companies in Housing Utility Company
Written by the company
We help customers find a better electricity and gas plan. Based in Melbourne, Australia we compare residential, business and new connection energy plans from a panel of preferred suppliers. Our purpose is to offer you free, honest and independent advice on which plan best suits your needs, whether it be the cheapest deal, energy type, contract or no contract, we will find you the perfect plan. Then to top it all off once you're happy with our recommendation, we'll sort all the paperwork out for you and arrange the set up. Then all you have to do is wait for your next meter reading or move in date and your new supplier will take over the billing. The best thing is you don't pay a thing for our service, you have a 10 business day cooling off period if you're a little unsure, and if you're happy with the arrangement you'll be on your way to cheaper electricity and gas.
Contact info
Level 1, 850 Collins Street, 3008, Docklands, Australia
- 1300 359 779
- support@electricitywizard.com.au
- electricitywizard.com.au
Spend less on energy, without the hassle
4.5
Excellent
16K reviews
Asks customers to review
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Consultant spoke so fast hard to hear at times.
Consultant spoke so fast hard to hear or follow at times. Where a yes or no answer required not all questions clear.
Overall consultant patient and helpful.
30 January 2026
Reply from Electricity Wizard
Thanks for your feedback, we are happy to hear our team member was patient and helpful.
Very easy to change suppliers
Very easy to change suppliers, great communication and information
2 February 2026
Reply from Electricity Wizard
Thanks for your great review! Delighted to hear that Electricity Wizard made it easy to change suppliers and that you were happy with the service you received from us.
The help was great but I thought I was…
The help was great but I thought I was speaking to AGL and was quite distressed when I received email from Elec Wizard. I had to call AGL and get confirmation that I wasn’t scammed.
3 February 2026
Reply from Electricity Wizard
Thanks for your feedback! We’re delighted to hear you were happy with the help you received. We’ve reviewed your call and upon careful quality assurance, we noted three timestamps where it’s clear you were speaking with Electricity Wizard. If you’d like to discuss this further, please don’t hesitate to reach out on 1300 359 779.
Fast connection
All agents listened, were proactive in providing me with solutions.Combined they got my new electricity account set up the next day!
9 February 2026
Reply from Electricity Wizard
We love this! It's really great to hear you felt listened to, and got sorted quickly! We love making energy easy at Electricity Wizard, so its really great to read your review. Thank you!
Great service and friendly staff
Great service and friendly staff. But the process was so time consuming 🥹🥹
3 February 2026
Reply from Electricity Wizard
Glad to hear you received great service from our friendly staff at Electricity Wizard, thanks for your 5 star review! We appreciate your feedback on that. We follow a structured script on calls to meet legal and compliance requirements, ensuring customers get the right information and can make informed decisions. We aim to keep these calls efficient and always appreciate your patience. Thanks again for your review!
Intructions were clear.
10 February 2026
Reply from Electricity Wizard
Delighted to hear we could make everything clear for you at Electricity Wizard! Making energy simple is what we do best, so it's great to read your review!
Fantastic Customer Service
Fantastic service from Electricity Wizard — easy, efficient, and very professional. Everything was explained clearly and handled quickly by Shoaib Nafees. Would definitely recommend!
3 February 2026
Reply from Electricity Wizard
Thanks for your feedback! Delighted to hear you received fantastic service from Electricity Wizard, and that we could make things easy for you!
Reply from Electricity Wizard
We’re really glad to hear the process felt easy and that our team member’s knowledge made a difference. That’s exactly the experience we aim to deliver for every customer who uses Electricity Wizard! Thanks again for your review.
Luke was great!
9 February 2026
Reply from Electricity Wizard
Delighted to hear you had a great experience with Electricity Wizard. We'll pass over your kind words to Luke!
These days people are far too busy to…
These days people are far too busy to waste a lot of time on the phone. They just want to
give the really necessary details and get on with their next lot of work.
28 November 2025
Reply from Electricity Wizard
Thank you for your feedback. We do follow a structured script during our calls as part of our legal and compliance requirements. This ensures we provide the right information, ask the right questions, and make sure customers are fully informed before making any decisions about their cover.
We always aim to keep calls as efficient as possible while still meeting these obligations, and we appreciate your patience in working through this with us.
Reply from Electricity Wizard
Delighted you had great service with Electricity Wizard! Thanks for taking time to leave a review.
Reply from Electricity Wizard
Thank you for your feedback! We’re happy to hear you found Electricity Wizard’s customer service helpful. We pride ourselves on our service so its wonderful to read your review.
Reply from Electricity Wizard
Thanks for your feedback! We’re glad your experience with Electricity Wizard was efficient and easy to understand. Helping you compare and connect the right energy plan quickly is what we always aim for, so its great to know we hit the mark for you!
Nothing to critique about
Nothing to critique about. Smooth experience in connecting Gas and Electricity
6 February 2026
Reply from Electricity Wizard
Thanks so much for the great feedback! We’re glad you had a smooth experience connecting your gas and electricity with Electricity Wizard. Making energy connections simple and hassle free is what we love to do, and we appreciate you taking the time to share your experience! Thanks again
Experience was good.
6 February 2026
Reply from Electricity Wizard
We are so delighted you had a 5 star experience with Electricity Wizard! We appreciate you taking the time to leave a review.
From start to finish it was excellent
From start to finish it was excellent. Very informative and easy to understand. Very happy with the experiences and highly recommend.
5 February 2026
Reply from Electricity Wizard
Thanks so much for the kind words! We’re really glad to hear the process felt clear, informative, and smooth from start to finish. That’s exactly the experience we aim to deliver at Electricity Wizard and we're grateful you took the time to share your experience!
Reply from Electricity Wizard
Thanks for the great feedback! We’re so pleased to hear you found the team efficient and friendly. That’s exactly how we want every experience to feel at Electricity Wizard. We really appreciate you taking the time to leave a review!
Great service
4 February 2026
Reply from Electricity Wizard
We’re delighted to hear you had a great experience with Electricity Wizard. We pride ourselves on delivering excellent service and making energy simple and easy to understand. Thanks again for your kind review!
My request was handled in reasonable…
My request was handled in reasonable time, explained easily to understand
3 February 2026
Reply from Electricity Wizard
Thanks so much for your feedback! We’re delighted to hear that we could help and make everything easy to understand. At Electricity Wizard, we pride ourselves on simplifying energy choices, so it’s lovely to know we’ve hit the mark!
Reply from Electricity Wizard
Thank you for your great feedback! Delighted Electricity Wizard helped with your energy needs! Feel free to reach out again when you are due a comparison!
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