If you are knocking this product, it’s obvious you are not practicing a complete skin care regimen. I am 88 years old and there are at least three things that I do every single day without fail…PROPE... See more
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These were ordered for myself &as part of Christmas present for one of my sister's.I received frequent updates as to their status in journey from country coming from till they arrived with me earlier... See more
Company replied
I'm still trying to get the purse I ordered in Dec. I I cancelled1st order then received an email it was being sent out again. Have not received yet. Wouldn't recommend ordering anything else
Company replied
Waited quite a while and heard nothing, I did eventually have an email advising me of imminent delivery. It was a relief when it came. Lovely bag but smaller than I was expecting.
Company replied
Company details
Written by the company
We redefine trends, design excellence and bring exceptional quality to satisfy the needs of every aspiring fashionista.
Contact info
The Broadway No. 54-62 Lockhart Road, Wanchai, 00000, Kowloon, Hong Kong
- contact@mail.egratbuy.com
- egratbuy.com
4.1
Great
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I received this purse yesterday & I…
I received this purse yesterday & I dislike it. The inside lining sounds like plastic. I would not have ordered this if I knew it was made in China. It's very cheap...don't waste your $$.
11 March 2022
Reply from egratbuy.com
Dear customer,
Thanks for your order and we are sorry for the inconvenience caused.
We stand behind the quality of our products and item material info is available right from the description on the product page.
If the item has any quality problem, please feel free to contact us through this email address: contact@mail.egratbuy.com. Thank you in advance.
Egratbuy Team
Still waiting for the item I order
10 March 2022
Reply from egratbuy.com
Dear Customer.
Thank you for choosing Egratbuy and we apologize for any inconvenience caused.
We always try to deliver the orders in the given timeframe from the shipping date based on your chosen shipping method. However, in some rare cases, it may get delayed during the worldwide transit process.
For any further assistance, you could contact us at any time via email: contact@mail.egratbuy.com. We will work on answering your questions as soon as possible and be ready to help you at any time.
Egratbuy Team
Still haven’t received my purse
Still haven’t received my purse. So how can I give a good review?
8 March 2022
I received what I ordered in perfect…
I received what I ordered in perfect shape. All sewing is good and straight and the pockets fit perfectly. A number one.
8 March 2022
I ordered a purse/organiser in early…
I ordered a purse/organiser in early February and still have not received anything and unable to contact anyone. My no is 0407 696 621.
2 March 2022
Love the retail from your web sight
2 March 2022
Product was delivered at a reasonable…
Product was delivered at a reasonable time. Love the purse I ordered
23 February 2022
I received my item in great shape and I…
I received my item in great shape and I really like it.
13 February 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com . We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
This purse and wallet are lovely
This purse and wallet are lovely. While I do love my purses I think I always buy the next one because they never fully satisfy. This purse is perfect. Has the zippers I require, love to separate, and it is the perfect size. I can wear it cross body, back pack, over the shoulder, and just with the smaller handles. I am going to be letting people know how to find their final perfect purse.
13 February 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com . We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
I had some doubts
I had some doubts after I bought the purse and wallet. I wrote to the company and explained. They actually wrote back and offered some options. First I wrote back and said no. But then they wrote again double checking my decision. I was impressed they spent the time to converse with me, so I kept my order.
12 February 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com . We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
I still have not received item
11 February 2022
Reply from egratbuy.com
Dear customer,
Thanks so much for your order and we apologize for any inconvenience caused.
Your order is on the way. Any questions, please contact us via contact@mail.egratbuy.com and give us more details. We will do our best to help you.
Best regards,
Egratbuy team.
I love the purses I bought from you s…
I love the purses I bought from you s and the bags that you
9 February 2022
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com . We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
It's a nice looking bag
It's a nice looking bag, however it's also supposed to be a gun bag and it is not I don't carry a pea shooter but a Smith and Wesson 9mm . This bag is much smaller than the description
9 February 2022
Reply from egratbuy.com
Dear customer,
Thank you for your great support to Egratbuy! We are very sorry that the product size problem has caused you doubts.
The product page usually has a size guide. It is recommended that you can choose the appropriate size through careful measurement.
If the product you received does not match the description on the page or other problems, you can contact us by email: contact@mail.egratbuy.com
Best regards,
Egratbuy Team
Reply from egratbuy.com
Dear customer,
Thank you for choosing Egratbuy! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: contact@mail.egratbuy.com . We will surely help you anytime, have a nice day!
Best regards,
Egratbuy Team
Very slow delivery and cannot track…
Very slow delivery and cannot track without downloading app. Won't buy again.
Very poor craftsmanship and smaller than expected! How do I return this?
18 January 2022
Reply from egratbuy.com
Dear Customer,
Thank you for your order. Since we are selling the product abroad, it may take a longer time for the order to reach customers than domestic purchases.
Your order is on the way. You can contact us to check it.
If you need help, please feel free to contact us via contact@mail.egratbuy.com
We will do our best to help you.
Best regards,
Egratbuy team.
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