If you are knocking this product, it’s obvious you are not practicing a complete skin care regimen. I am 88 years old and there are at least three things that I do every single day without fail…PROPE... See more
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These were ordered for myself &as part of Christmas present for one of my sister's.I received frequent updates as to their status in journey from country coming from till they arrived with me earlier... See more
Company replied
I'm still trying to get the purse I ordered in Dec. I I cancelled1st order then received an email it was being sent out again. Have not received yet. Wouldn't recommend ordering anything else
Company replied
Waited quite a while and heard nothing, I did eventually have an email advising me of imminent delivery. It was a relief when it came. Lovely bag but smaller than I was expecting.
Company replied
Company details
Written by the company
We redefine trends, design excellence and bring exceptional quality to satisfy the needs of every aspiring fashionista.
Contact info
The Broadway No. 54-62 Lockhart Road, Wanchai, 00000, Kowloon, Hong Kong
- contact@mail.egratbuy.com
- egratbuy.com
4.1
Great
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If you are knocking this product!
If you are knocking this product, it’s obvious you are not practicing a complete skin care regimen. I am 88 years old and there are at least three things that I do every single day without fail…PROPERLY cleanse my skin before going to bed, apply Variance products, apply sun screen a couple of times a day. My skin looks better than it did many years ago when I wasn’t as consistent with my skin care routine. Also, exercising every single day is probably an added bonus to having great looking skin!!!
25 May 2026
Unprompted review
I still have not received my order and…
The customer service response to my review was good I have received my order and I want to thank customer service for quickly addressing my issue and kept me informed
12 December 2024
Unprompted review
Reply from egratbuy.com
Sorry for the negative review.
Thank you for the letter and information.
Sorry,we confirm you did contacted the wrong seller and gave the review wrongly.
Our store is egratbuy.com as you can see the account name of the trustpilot page.
Please contact the cooresponding seller for further solutions.
Thank you so much.
Lovely choice of bags at great prices…
Lovely choice of bags at great prices and really good quality. Have bought a few bags and will continue to do so. Would recommend.
27 May 2024
Reply from egratbuy.com
Thank you so much for your support!
It is our great honor to get your love!🥰
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
Reply from egratbuy.com
Thank you so much for your support!
It is our great honor to get your love!🥰
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
Loved it really nice I may order…
Loved it really nice I may order another one for my friends
8 May 2024
Reply from egratbuy.com
Thank you so much for your support!
It is our great honor to get your love!🥰
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
Ordered over a month ago and still have…
Ordered over a month ago and still have not received my purchase
3 February 2024
Reply from egratbuy.com
Sorry to the review.
We checked and found that your package had been delivered.
The tracking number of your package is 4208370492612927005455000658417637 and you can track it via https://tools.usps.com/go/TrackConfirmAction_input
Please carefully check your mailbox.
Any problems,please feel free to contact us.
A large variety of handbags!!
They had so many varieties of handbags and different colors and sizes!!!
15 February 2024
Reply from egratbuy.com
Dear customer,
Sorry for the review.
The period for order delivery is divided into two parts:
Processing Time: 2-5 Business Days.
Express Shipping (DHL) Time: 6-8 Business Days.
Premium Shipping Time: 7-20 Business Days.
Please note that during busy seasons, processing an order can take 5-8 business days.We will try our best to ship your order ASAP and notify you once available with a tracking number via email.
If you have any other questions, please feel free to contact us.
Have not received the item
Have not received the item. Very disappointed because I was expecting it by now. Grrr
It took a little longer than expected but I am perfectly happy with this purchase.
29 January 2024
Reply from egratbuy.com
Sorry to the review.
We checked and found that your package had been delivered.
The tracking number of your package is 4209840792748903269821100043148946 and you can track it via https://tools.usps.com/go/TrackConfirmAction_input
Please carefully check your mailbox.
Any problems,please feel free to contact us.
Where the hell is my purchase???
I still haven't gotten any notification on where my purchase is...
Has it shipped?
I know you have my money!!!
Was this just another scam???
3 February 2024
Reply from egratbuy.com
Dear customer,
Sorry for the review.
The period for order delivery is divided into two parts:
Processing Time: 2-5 Business Days.
Express Shipping (DHL) Time: 6-8 Business Days.
Premium Shipping Time: 7-20 Business Days.
Please note that during busy seasons, processing an order can take 5-8 business days.We will try our best to ship your order ASAP and notify you once available with a tracking number via email.
If you have any other questions, please feel free to contact us.
It was easyy
It was easy, instructions were no problem. Got it done. I’m just waiting for it to get here.
1 February 2024
Reply from egratbuy.com
Thank you so much for your support!
It is our great honor to get your love!🥰
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
Reply from egratbuy.com
Thank you so much for your support!
It is our great honor to get your love!🥰
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
Thank you for the delivery of my…
Thank you for the delivery of my handbag it is beautiful.
Love the quality and design of these bags.
8 February 2024
Reply from egratbuy.com
Thank you so much for your support!
It is our great honor to get your love!🥰
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
I haven’t received my order.
26 January 2024
Reply from egratbuy.com
Sorry to hear the review.
We checked and found that your package had been delivered.
The tracking number of your package is 4204060192748927005455000655999323 and you can track it via https://tools.usps.com/go/TrackConfirmAction_input
Please carefully check your mailbox.
Any problems,please feel free to contact us.
Poor service
I'm still trying to get the purse I ordered in Dec. I I cancelled1st order then received an email it was being sent out again. Have not received yet. Wouldn't recommend ordering anything else
15 December 2023
Reply from egratbuy.com
Dear customer,
Sorry to hear the negative feedback.
Your order#EG45452 was already shipped out.
We checked and found that your package had been delivered.
The tracking number of your package is 4204601192612903269821100037435193 and you can track it via https://tools.usps.com/go/TrackConfirmAction_input
Please carefully check your mailbox.
Any problems,please feel free to contact us.
Love the colour!
Love the colour. Love the pockets. However, the small front pocket is closed ! It is solid fabric inside!
Other than that, cute and functional. Sturdy crossbody strap. Handy.
13 January 2024
Reply from egratbuy.com
Thank you so much for your support.
It is our great honor to get your love!🥰
Please feel free to contact us if you have any problems.
Happy new year and wish you a happy life!🎁
I have not received my package yet
27 December 2023
Reply from egratbuy.com
Dear customer,
We checked your package had been delivered.
The local tracking number of your package is 4202851892748903466040010001052863 and you can track it via https://t.17track.net/en#nums.
Please carefully check your mailbox.
Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.
My order is wrong size
My order is wrong size. I expected 9" width but only 6" and length only 6". I'm disappointed for the price I bought. You lied the size with the price I paid. My first time.
26 December 2023
Reply from egratbuy.com
Dear customer,
We’d be very sorry to hear that our items are not meeting your expectations.
We provide 30-day 100% Money Back Guarantee you can rest assured that even if the slightest thing won't match your expectations in 30 days, you can easily get your money back.To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Details check:https://egratbuy.com/pages/refund-policy
Any problems,please feel free to contact us via contact@mail.egratbuy.com
Reply from egratbuy.com
Thank you so much for your support!
It is our great honor to get your love!🥰
Please feel free to contact us if you have any problems.
Happy new year and wish you a happy life!🎁
I love the purse
17 December 2023
Reply from egratbuy.com
Thanks for your support!
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Happy new year and have a nice day🎁
Well i get my stuff on time as always…
Well i get my stuff on time as always although my Narberth take up my stuff was trying to stell it
8 December 2023
Reply from egratbuy.com
Thank you so much for your trust and support!
It is our honor to provide good products and service for you.
Wish you a happy life!
Regards.
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