Ecomotive Reviews 

1,237
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery staff for being exceptionally friendly, polite, and professional during vehicle handovers. Reviewers highlight that drivers call in advance with accurate estimated times of arrival and always turn up punctually as agreed. Consumers consistently mention how helpful the team is when demonstrating all the key features of the new vehicles. Though some customers also noted that cars were nicely washed and polished prior to drop-off. People shared that these thoughtful touches made the entire buying process smooth and exceptionally pleasant from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting polite, professional, and punctual... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting exceptional... See more

Service

Customers consistently note positive experiences with service, highlighting prompt arrival times and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the smooth and stress-free... See more

Product

Clients share satisfaction on product delivery, highlighting smooth and on-time drop-offs directly to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had our new car delivered by Paul Fenwick. Paul called to advise his departure time and expected arrival time. Paul then sent a text message when he was half an hour away. Paul arrived right on time a... See more

Company replied

Rated 5 out of 5 stars

Joel Wafula delivered my Kia, it was an early handover, despite this he was bright, engaged, thorough, professional and most importantly patient. Tech really isnt my thing, yet he took the time and ca... See more

Company replied

Rated 5 out of 5 stars

Simon Row, called the evening before to let me know what time he would be coming, Happy to come a bit later so I could do the school run, delivered my new car at the time expected , very friendly, hel... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting Kev Slater today. He dropped off my car nice and early, and messaged me 10 mins before he arrived. He even took time out over the weekend to advise me about drop off t... See more

Company replied


Company details

  1. Logistics Service

Written by the company

Established vehicle delivery company offering both driven and transported services to end users, dealer to dealer and demonstrator vehicle movement.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,237)

496 reviews in the last 12 months

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Rated 5 out of 5 stars

My new car was delivered by Paul who…

My new car was delivered by Paul who communicated excellently so I knew what to expect and when to expect it. Couldn't have been happier with the service, and Paul is.a genuine nice guy

28 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Thomas
Regards
Gerald

Rated 5 out of 5 stars

New car delivers by Stephen windley

New car delivers by Stephen windley. Contacted day before to confirm and kept us up to date on delivery day. Comprehensive handover and really nice person. Thank you!

27 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Tim
Regards
Gerald

Rated 5 out of 5 stars

Ross was wonderful

Ross was wonderful. Really helped me with finding things around the car, answering any questions, and making sure I was completely happy before leaving.

27 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Erkut
Regards
Gerald

Rated 5 out of 5 stars

Paul very friendly and helpful when…

Paul very friendly and helpful when showing through the car functions. Great communication the day before with an estimated ETA as well as a txt 30 mins away. Superb service.

26 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Richie
Regards
Gerald

Rated 5 out of 5 stars

Great Service

Paul Mcrobert delivered my new car today, professional yet very friendly. He took the time to take me through the car features, ensured I’m all set to enjoy the car.
Thanks Ecomotive , thanks Paul 👍👌

25 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Bassem
Regards
Gerald

Rated 5 out of 5 stars

Josh Smart delivery

We have just had our new car delivered. The driver that delivered it was Josh Smart. He messaged a few days before delivery explaining what was going to happen and a rough estimate on times for delivery. Then on the day of delivery he send a message to update the delivery time due to the car not having charge which had been rectified by Josh himself. Once arriving Josh spend about 20/30 minutes cleaning/polishing the car so it looked its best. Before delivering it to our drive. Then stopping with us for about 30 minutes talking through the car and how to get us up and going. All round exceptional service from start to finish dealing with Josh.

24 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Ryan
Regards
Gerald

Rated 5 out of 5 stars

David B was brilliant

David B was brilliant! On time, made everything possible to allow this delivery to go smoothly. Nothing was too much trouble. Thank you.

18 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you
Regards
Gerald

Rated 5 out of 5 stars

Great Delivery

Great Delivery - on time and updated regularly throughout the delivery and David B was friendly and professional when handing over - thank you

20 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Paul
Regards
Gerald

Rated 5 out of 5 stars

Mark J

Mark J, a gent and professional. Credit to you

21 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Mike
Regards
Gerald

Rated 5 out of 5 stars

Vincent provided an excellent service…

Vincent provided an excellent service delivering my new NHS fleet car. He was friendly, professional and very helpful, and made the whole process smooth and easy. Thank you, Vincent!

20 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Anu
Regards
Gerald

Rated 5 out of 5 stars

I bought a car from Harrogate and i…

I bought a car from Harrogate and i live all the way down in dorset. This delivery company was impeccable! Jamie phoned me the day before to let me know he had the car and would deliver it for 8am. He was outside at 8am sharp! He was super friendly and informative and a great asset to this company! I dont usually leave reviews but I felt the service Jamie provided was second to none! Can't thank you guys enough!

19 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Ruth,
We will share this with Jamie
Regards
Gerald

Rated 5 out of 5 stars

Josh Smart was brilliant

Josh Smart was brilliant, kept me in the loop with is eta tume and was amazing when it came to handing over the vehicle to me. He polished and made sure there were no defects.

17 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you
Regards
Gerald

Rated 5 out of 5 stars

Paul Fenwick delivered my new car with…

Paul Fenwick delivered my new car with great courtesy. He called the night before to let me know an eta. Took great care with the car ensuring it was immaculate before handover and took the time I needed to get to know the car before heading off. Top tier service! Thanks Paul

10 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you U
Regards
Gerald

Rated 5 out of 5 stars

Excellent

Elias collected the car we had sold through Carwow. He rang the night before to let us know when to expect him, kept us updated when his taxi was late, talked us through the process and was thoroughly pleasant and professional to deal with.

7 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Evelyn
Regards
Gerald

Rated 5 out of 5 stars

Paul has been amazing

Paul has been amazing, he explained everything in detail and delivered the car on time and clean.

10 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you
Regards
Gerald

Rated 5 out of 5 stars

Car delivery

Had our car delivered today by Josh Smart, excellent service. Notified the night before with rough delivery time. Kept up to date on the day and talked through the car upon delivery. Great service.

11 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Julie
Regards
Julian

Rated 5 out of 5 stars

Paul McRobert was very professional and…

Paul McRobert was very professional and communicative. he called the day before delivery and again on the morning. he went through everything in detail

11 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Rene
Regards
Gerald

Rated 5 out of 5 stars

Great experience

Text was received the evening before delivery confirming the estimated arrival time.
Vincent arrived around the time expected the next day, delivery took about 20 minutes and I found Vincent very courteous, friendly and professional.
Overall, I’ve been really pleased with the experience and would recommend this company and Vincent highly.

10 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Brad
Regards
Gerald

Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience. Mike delivered my car and was fantastic. He was friendly, professional and really helpful. He took the time to show me around the car, explain everything clearly and make sure I was happy with everything before he left. He made the whole delivery process feel really easy. Thank you Mike!

10 August 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Jess
Regards
Gerald

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