ECIGSTOREUK LIMITED Reviews 

260
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I make a purchase from this store every month religiously and to be fair I’ve never encountered any issues until this order. this time my order arrived with around £30 worth of items missing, pa... See more

Rated 1 out of 5 stars

Absolute fraudsters paid for items 11 days ago still no sign on a 2-3 day delivery scale the tracking code doesn’t bring anything up I’m being told wait 2 more days after being told to contact them on... See more

Rated 5 out of 5 stars

Amazing deals and fast delivery. Much better flavour than any other store. Will continue to keep buying from them, a lot cheaper than other places if you want to buy in bulk, I always get a specific f... See more

Rated 4 out of 5 stars

Great range , great product prices / offers. However , delivery slow and postage costs are over priced with no incentives to buy extra. BUT YOU DO COLLECT POINTS IF YOU ARE A REGISTERED CUSTOMER, AN... See more

Company replied

Company details

  1. Vaporizer Store
  2. also in
  3. Battery Store
  4. Electronic Cigarette Store

Written by the company

We stock all leading brands of vape liquid to cater any vaper and vaping style. From high PG mixes to high VG, and everything in-between, we are sure that you will find something suitable.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

260 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(260)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not happy!

Have not received my items yet ! So how can I review them ordered on the 26 August now it's the 5th had a email saying order being processed but after 10 days still haven't received my items !

5 September 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Hello any delay by post is beyond our control. Please check your tracking details for updates.

Rated 5 out of 5 stars

best price I've seen for the brand I…

best price I've seen for the brand I buy and delivery is always within a few days

1 September 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.

For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

First class customer service from this…

First class customer service from this company! Had an issue with my Geek Vape which I had purchased a month before, no questions asked just replaced it and got a new one out immediately, kept me looped all the way. A lot of companies could learn a thing or two from this style of customer service!

13 August 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you issue was promptly resolved by our team.
At Ecigstoreuk we always strive to provide a hassle free experience to our customers and we hope to deal with you soon.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Excellent products

Excellent products, excellent prices and prompt delivery, what more could you want

9 August 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you are happy with the services offered by us regarding the price and delivery.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Perfect service from start to finish

From start to finish my purchase and delivery service of my items was first class. I received an email confirmation of purchase and another email when the order was completed. The Payment system was also a very quick and easy way to pay and I was emailed notification of this payment too. The products are good value for money and I am pleasantly surprised by the brand. I will be a returning customer.

7 August 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you are glad with the services offered by us and the information provided for your order as it travels to you. At Ecigstoreuk we always strive to provide a hassle free experience to our customers and we hope to deal with you soon.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Great service turned up on time.

Great service turned up on time with no hassle.

5 August 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
At Ecigstoreuk we are always strive to give customer a hassle free experience.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Excellent service

Excellent service very easy to use and quick delivery

5 August 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you are pleased with the services offered and quick delivery.
For any concern feel free to contact us.
Sincerely,

Rated 1 out of 5 stars

Vapes not lasting and to weak and one…

Vapes not lasting and to weak and one came used

2 August 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Sorry to hear that can you please share your concern with us at info@ecigstoreuk.co.uk so our team can assist with your concern.
We look forward to address your concern.

Rated 5 out of 5 stars

Brilliant service, keep it up!

Delivery is always on time, products are packaged well to avoid any damage. Items are of an excellent standard and are very good value for money.

2 August 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you are pleased with the fast delivery of your order.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Fast delivery

1 August 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you are pleased with the fast delivery of your order.
For any concern feel free to contact us.
Sincerely,

Rated 3 out of 5 stars

Great service but I do find that some…

Great service but I do find that some units can be faulty which is disappointing.

31 July 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are sorry to hear that you had issue with your items, yes there can be manufacturing fault in item.
For any concern feel free to contact us and we will always be happy to help.
Sincerely,

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. My order arrived the next day! Can recommend very highly.

17 July 2022
Unprompted review
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you had your item next day and we appreciate your recommendation.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Arrived within 24hours of order being…

Arrived within 24hours of order being placed, I am amazed with the service received. Huge range of disposables to chose from! Well packed products.
Thanks guys.

17 July 2022
Unprompted review
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you are pleased with our services offered and our huge range of disposables offering.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Great service with this company…

Great service with this company delivery is almost next day and sometimes it has been literally the next day, many products on offer

10 July 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you are pleased with our services offered.

Rated 5 out of 5 stars

Amazing service every time I've bought…

Amazing service every time I've bought from here, always quick delivery.

8 July 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We are glad that you are pleased with our services offered.

Rated 5 out of 5 stars

Very happy with the products and…

Very happy with the products and extremely happy with the device. I would highly recommend

8 July 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
We appreciate your kind recommendation and hope to serve you soon.

Rated 1 out of 5 stars

I paid for fast delivery I was meant to…

I paid for fast delivery I was meant to get my e cigs 1 are 2days.... 6 days on I'm still waiting on it I messaged them they said it was nothing to do with them it's to do with the delivery ppl... Which is a joke I got no help of them at all...

4 July 2022
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Hello sorry to hear that as per details your order was duly shipped from us and it usually takes 1 to 3 working days. Please email info@ecigstoreuk.co.uk so our team can address your concern promptly.

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