While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff, both in-store and online. Many appreciate the wide variety of products, good prices, and frequent discounts, making their purchases feel like great value. The delivery service is frequently mentioned as fast and reliable, with many people receiving their orders quickly and efficiently. However, some customers were dissatisfied with issues related to their orders, such as receiving incorrect items or experiencing significant delays with delivery, sometimes due to courier problems. A few people also noted that products they ordered were out of stock, leading to delays or refunds.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the great choice, variety, and quality... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, fast... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Price

Customers consistently note positive experiences with price. Many reviewers find the products very well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick normally buy from East Kilbride shop but they stopped doing my liquid! They do work out more expensive on line so have tried a few other vapes companies that are cheaper. Just try... See more

Rated 5 out of 5 stars

It’s not one member of staff, it’s all three members at the e-vapes store in Paisley. Mags, Brogan and Kira are the most amazing women. As well as knowing what I regularly buy with the right nic... See more

Rated 5 out of 5 stars

Company has gone out of their way to ensure consistency of vape liquid, particularly with artisan british gold. They actually send meaningful, targeted emails rather than just spam, to let you know w... See more

Rated 5 out of 5 stars

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interes... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s not just one employee

It’s not one member of staff, it’s all three members at the e-vapes store in Paisley.
Mags, Brogan and Kira are the most amazing women. As well as knowing what I regularly buy with the right nic shots, they actually are interested in how life is.

I have been given recipes from Kira, chatted with Brogan about rugby union while Mags is someone I would want as a Mum. Put the three of them together and they make every experience at e-vapes phenomenal!

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Have been a customer for many years…

Have been a customer for many years have place 2 ordered as they sent.the wrong e liquid then the other order not dispatched I've emailed so many times and left messages and no one is getting back to me im £40 out of pocket and very annoyed

22 April 2026
Unprompted review
Rated 3 out of 5 stars

The vape liquid is very good

The vape liquid is very good. The delivery service was diabolical, 3 days I was sent a message saying it would be delivered in a 4 hour window and they never turned up. Not the fault of the vape provider but really need to change your courier.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff

Amazing staff, been with them since I stopped smoking over 10 years ago, and have always smoked British gold when I have a problem ( I always email Hannah she's never let me down and has gone beyond customer service for me always solved my enquiry keep up the good work guys

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

When you visit the website everything is easy you can place an order and get a early delivery but when things don’t go to plan Hannah will sort it out for you

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service, price and quality

Been using EVapes for a few years and always impressed with the price, quality and very quick service received. If I have had questions, they have always been very helpful in answering and will definitely continue to use them.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Great choice of products and very well priced.
Communications are brilliant, Hannah does a fabulous job keeping me updated and informed. Nothing is too much trouble.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

First Class

I have always received excellent customer service from eVapes and they have answered all my queries, both on the phone and email, with patience and understanding. The products I've ordered have been delivered on time and in excellent condition. Overall an excellent company.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 20 bottles of British Gold on…

Ordered 20 bottles of British Gold on 10th Feb 2026, finally had delivery on 24th Feb but only 10 bottles of black current flavour, totally not what I wanted. Emailed them immediately, so far no response, called on the 25th, only answer machine. Still no response, diabolical service.
Update: The power of Trustpilot, within 2days I was contacted by E-Vapes with a big apology and promise it would be actioned immediately, within 2 days I had my original order delivered, just goes to show the power of Trustpilot.
Let’s hope further orders are as smooth.

24 February 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look