A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... See more
Company replied
The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... See more
Company replied
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Westmoreland Road, BR1 1DP, Bromley, United Kingdom
- dlgautoservices.com
4.6
Excellent
11K reviews
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Car tepairs
Friendly and very helpful staff excellent repair on our vehicle which was picked up and returned, which was extremely convenient
Very professional, we were very pleased thank you
26 January 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that our staff was helpful and friendly! We're glad you were pleased with the vehicle repair and the convenience of our pick-up and return service. Thank you!
Good communication and friendly staff
Good communication and friendly staff
Made the process less stressful after the accident and did a great job
14 January 2026
Reply from DLG Auto Services
We're happy to hear that our communication and friendly staff made the process less stressful for you after your accident. We appreciate your kind words!
Great service and prompt repair when my…
Great service and prompt repair when my car was damaged, pleasure to recommend 😎
10 February 2026
Unprompted review
Reply from DLG Auto Services
We're glad you enjoyed your experience and that our service met your needs with promptness. Thank you for recommending us; we appreciate it!
Car repaired to high standard.…
Car collected and courtesy car delivered at time stated . Car completed and returned at time specified. All work done to high standards. Very happy with experience dealing with DLG..
10 February 2026
Reply from DLG Auto Services
We're happy to hear that the car collection and return went smoothly and that you were pleased with the work completed. We appreciate your positive feedback!
The garage made a courtesy car…
The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy.
I had to wait weeks for a particular part to be available, but they kept me informed and updated me regularly. When my car was returned to me it had been valeted and looked like new.
10 February 2026
Reply from DLG Auto Services
We appreciate your positive feedback. We're glad you were informed about the part delay and that you found the courtesy car helpful. We're happy your car looked like new upon its return!
Excellent service
Really impressed with the service. Everyone I spoke to was professional, helpful and friendly. Colleted and delivered the car when they said they would, good communication through the repairs and the car looks great!
10 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were impressed with our team's professionalism and helpfulness. We appreciate your positive feedback regarding our communication, collection, and delivery service.
Fantastic service
Professional and friendly, communication was great as well. The workmanship was outstanding. Can't thank them enough for the repair work.
29 January 2026
Reply from DLG Auto Services
We're happy to hear that you had a positive experience with our team! We appreciate your kind words regarding our communication, professionalism, and the quality of our work. Thank you!
While my car was awaiting back order…
While my car was awaiting back order parts DLG Bristol kept updated a date on the progress for the full 6 months that car was with them.
10 February 2026
Reply from DLG Auto Services
We're happy to hear that we kept you informed about your car's repair progress over those months. Thank you for your positive feedback and your patience.
ABSOLUTELY 100% SATISFACTION FROM TIME…
ABSOLUTELY 100% SATISFACTION FROM TIME THEY TOOK MY CAR KEPT ME UP TO DATE WITH ALL THE WORK DONE COLOUR MACHED TOO 100% PREVIOUS COLOUR SOUND JOB DONE VERY FREINDLY STAFF FROM START TO FINISH GOT CAR BACK WASHED AND CLEANED INSIDE AND OUT WOW 5 STAR SERVICE.OF ALL THE CAR REPAIR DEALERS IVE ENCOUNTERED IN MY LONG LIFE WOULD RECOMMEND THEM WITHOUT A DOUBT THANK YOU DLG😀
10 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were completely satisfied with our work. It's great to know that you appreciated our communication, color matching, friendly staff, and the car's detailing. Thank you for your recommendation!
Very professional approach to keeping…
Very professional approach to keeping the customer updated on work progress and excellent workmanship.
10 February 2026
Reply from DLG Auto Services
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our team's work and communication.
Kept to the original completion date
Kept to the original completion date, and car was returned as new
10 February 2026
Reply from DLG Auto Services
We're glad you were pleased with our service and that your car was returned in excellent condition and on time. Thank you!
Reply from DLG Auto Services
We're happy to hear that you had such a great experience! Thank you for your kind words; we appreciate it.
1st class service
Had my car collected and repaired by DLG Weybridge. Very professional from start to finish. Quick, well done repair and a spotless car returned.
Thank you
12 January 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had a professional experience with us! We appreciate your kind words regarding our quick repair and spotless return. Thank you!
Had an accident with my car and DLG…
Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see the progress of your car there was also a comment section at the bottom where any calls were noted and you could also write a message for them too. They were very efficient and got my car sorted for me.
2 February 2026
Unprompted review
Reply from DLG Auto Services
We're glad to hear that you had a positive experience with the repair of your car. We appreciate your feedback regarding our communication and efficiency. Thank you for taking the time to share your review.
Lackluster assessment and so poorly…
Lackluster assessment and so poorly ordered part ended up with 4 month wait for a simple repair, repeated calls met with lackluster excuses.
9 January 2026
Reply from DLG Auto Services
We regret that the assessment and repair process fell short of expectations. We appreciate your feedback and will review our service.
It is so refreshing to deal with real…
It is so refreshing to deal with real professionals who do what they promise.
Not only was the standard of repair and paint application superb but the lengths the staff and the transport team went to was outstanding.
What I thought might be a daunting experience turned out to be a pleasure.
I would thoroughly recommend
30 January 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had such a positive experience with our team! It's great to know that our dedication to quality repairs and customer service made the process a pleasure for you. Thank you for your recommendation!
Excellent service
Excellent service, very helpful in every way and made sure that I knew what was happening during the repair
12 January 2026
Reply from DLG Auto Services
We're glad you enjoyed your experience and found our service excellent. We appreciate you taking the time to share your positive feedback with us!
Great experience
DGL collected car, updated me throughout the repair process and returned the car within a week.
6 January 2026
Reply from DLG Auto Services
We're happy to hear that you were pleased with our car collection, updates, and quick return. Thank you for your positive feedback!
Fixed my car what had to be done
17 October 2025
Reply from DLG Auto Services
We're happy to hear that we fixed your car and took care of what needed to be done! Thank you for your positive feedback.
Excellent communication and work ethic.
3 February 2026
Reply from DLG Auto Services
We appreciate your positive feedback regarding our communication and work ethic; it means a lot to us.
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