DLG Auto Services - Crawley Reviews 295

TrustScore 4.5 out of 5

4.7

Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... See more

Rated 5 out of 5 stars

Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... See more

Rated 5 out of 5 stars

It is so refreshing to deal with real professionals who do what they promise. Not only was the standard of repair and paint application superb but the lengths the staff and the transport team went... See more

Company replied

Rated 5 out of 5 stars

Did a great job, threw in a few bonus scratch repairs, which were much appreciated. Courtesy car and my vehicle were both delivered and picked up, didn't have to worry about anything. Was kept inf... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, United Kingdom

  • 0345 3031590

4.7

Excellent

TrustScore 4.5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New boot

The garage did a great job replacing my boot and the dab radio antenna after a incident

10 June 2025
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

We're happy to hear that the repairs to your boot and radio antenna met your expectations after the incident. Thank you for your positive feedback!

Rated 5 out of 5 stars

A fab service

A fab service - restoring my car back to new following a collision. Many thanks for working your magic! I'm delighted to have my car back!

10 March 2026
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

We're happy to hear that you are delighted with the service. It's great to know we could restore your car to its original condition after the collision. Thanks for your feedback!

Rated 5 out of 5 stars

It is so refreshing to deal with real…

It is so refreshing to deal with real professionals who do what they promise.
Not only was the standard of repair and paint application superb but the lengths the staff and the transport team went to was outstanding.
What I thought might be a daunting experience turned out to be a pleasure.
I would thoroughly recommend

30 January 2026
Unprompted review
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

We're happy to hear that you had such a positive experience with our team! It's great to know that our dedication to quality repairs and customer service made the process a pleasure for you. Thank you for your recommendation!

Rated 4 out of 5 stars

Promises of delivery but several times…

Promises of delivery but several times failed the road test.

14 January 2026
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

This is a review of 2 halves, glad to hear we got the repair side right we apologise your vehicle delivery took slightly longer than expected

Rated 5 out of 5 stars

Excellent service

Excellent service. Very good courtesy car. Kept me informed. Recomnend this company.

23 December 2025
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

We're happy to hear that you had a positive experience with our service and courtesy car. We appreciate you recommending us!

Rated 5 out of 5 stars

Efficient Service that went the extra mile

Vehicle was picked up and returned with zero hassle. We were kept informed of what work was required and what the timelines were. Honestly don’t think it could have been an easier experience.

They also did a little extra at no more cost which was a very welcome surprise.

As this was through an insurance claim, I cannot comment on value for money.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t thank this company DLG Auto…

Couldn’t thank this company DLG Auto Services enough,everything from start to finish I was kept informed big pat on backs to everyone involved…. Now to the negative plums who obviously have lots if time on there hands absolute pathetic immature stories had you drove you car like Victor mildew you wouldn’t be slating this garage.obviously incapable of repairing your car yourself but your gonna moan n moan and DLG can’t say anything well tbh your a imbecile and would be really nice to appreciate thos professional if your actually qualified in repairing cars which I doubt you YOU REALLY. ARE IDIOT

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Great servicd

DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gift bag containing a microfibres cloth, screen wash, ice scraper & a car air freshener had no idea they were sending me this but what a lovely gesture! Highly recommend.

23 July 2025
Unprompted review
Rated 4 out of 5 stars

Repair to Nissan Leaf

James the workshop tried very hard to procure parts but these were on back order from Nissan. After 3 months of being without my car a repair was undertaken to the damaged grill part which was still not available.
Would have been better to make the vehicle driveable, order the parts and only keep the vehicle for the actual repair.

12 August 2025
Rated 1 out of 5 stars

Worst company ever do not use if you…

Worst company ever do not use if you have a choice if I could give less than one star I certainly would

5 August 2025
DLG Auto Services - Crawley logo

Reply from DLG Auto Services - Crawley

Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please contact us and we will be happy to look into it further for you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and very attentive. They pick your car up and drop it back to you, but cleaned inside and out! Never known such service before! Massive thanks and highly recommended.

5 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look