A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
Company replied
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Review summary
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We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... See more
Company replied
The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... See more
Company replied
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... See more
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Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Westmoreland Road, BR1 1DP, Bromley, United Kingdom
- dlgautoservices.com
4.6
Excellent
11K reviews
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My TRoc hit from behind work done in…
My TRoc hit from behind work done in less than a week . Great service and kept informed on progress etc .Unlucky for me this was the second rear ender in less than a year .But at lest through Church hill insurance and there use of DLG I had a happy ending 👍
9 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that our service and updates met your needs, especially after the incidents you experienced. We appreciate your positive feedback and are glad things worked out well.
Brilliant service from start to finish
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and everyone I saw (or spoke to on the phone) were fantastic. Really good communications all the way through. I was delighted with the service provided and was so grateful for the speedy repair to my car. It even came back washed and valeted. What superstars!
23 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had such a positive experience with our service! We appreciate your kind words regarding our communication and the speedy repair of your car. It's great to know you were delighted with the service. Thank you for your feedback!
I had a very bad experience with DLG
I had a very bad experience with DLG , my car was repaired in their garage and as it seems they’ve used a poor (cheap) quality parts because since the repair the parts they used are giving up every few months!
26 February 2025
Unprompted review
Reply from DLG Auto Services
We regret to hear about the issues you've experienced since your repair. We appreciate your feedback and we'll investigate the parts used in your service.
Brilliant from start to finish
Brilliant from start to finish! Communication, curtesy car the the amazing job Theve done with my car 👍🙌
19 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had such a positive experience with our communication, courtesy car, and the work completed on your vehicle. Thank you!
Great job by DLG
DLG AUTO SERVICES conducted the repair & respray of my rear bumper within the timescale quoted and made a really nice job of it, returning it to a factory fresh condition.
25 February 2026
Reply from DLG Auto Services
We're happy to hear that the bumper repair and respray met your expectations and returned it to its original condition within the quoted timeframe. Thank you for your positive feedback!
my car was repaired by d l g wednesbury…
my car was repaired by d l g wednesbury had side done could not ask for better service picked up fast and car done with in one week BK61FNM very pleased with job
17 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were pleased with the prompt pick-up and the quick, quality repair of your car. Thank you for your positive feedback!
Very efficient service
Very efficient service.
Friendly and polite collection and delivery drivers.
Office staff kept me informed at each stage.
Mechanics have done an excellent job of rebuilding the back of my car.
18 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you found our service efficient and our team friendly. It's great to know you were well-informed and satisfied with the repair work. Thank you!
My car was repaired at DLG Perth,and…
My car was repaired at DLG Perth,and communication was first class;car was collected on time and they kept in touch as repair was done.They returned my car in a clean condition,and at the time stated.No issues with the repair . Excellent service.
24 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had a first-class experience with us. It's great to know that you were pleased with our communication, the timely collection and return of your car, and the quality of the repair. Thank you for your positive feedback!
First Class Service
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart from a first class job of repairing the damage, the car had been cleaned outside and valeted on the inside. All the people I spoke to at DLG were polite and helpful. I really hope I don't need to use their services again, but I'd have no hesitation in doing so.
19 February 2026
Unprompted review
Reply from DLG Auto Services
We're glad you were pleased with the repair work and the service provided. It's great to know our team was helpful and polite. We appreciate your feedback and are grateful for your recommendation.
Awful cowboy mechanics don't use.
Awful rubbish mechanics don't use.
16 September 2025
Unprompted review
Reply from DLG Auto Services
We regret your negative experience. We'll investigate how we can improve our services for everyone.
Devaluation of my car.
Had my car repaired in August. Wasn't happy with finish and number plate was hanging off ( photos available) tyre sensor light on console and dashboard that they were informed about(twice) was not sorted and was told to inflate the tyre??????, yeah right, that didn't work!!. It nearly failed it's MOT because of this.
Just tried to sell my car and because of the poor finish to my car was informed it has devalued my car approx £ 800.00p.
Will research who repairs my insurers cars in future.
Refused to sign handover papers because of the condition my car was returned.
12 February 2026
Unprompted review
Reply from DLG Auto Services
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the repair finish, number plate, and unresolved tire sensor light. We'll investigate these concerns regarding the quality of our service and the impact on your car's value.
My car was repaired by DLG after an…
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and repaired.The delivery men were mannerly & efficient.
6 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had an efficient experience with the repair of your car. It's great to know that we took care of your vehicle and kept you informed. Thank you for your positive feedback.
Reply from DLG Auto Services
We appreciate you taking the time to share your positive experience with our efficient and prompt service. We are happy to hear that.
Had my ford focus repaired by DLG…
Had my ford focus repaired by DLG autos
Very impressed this is the second time I have used them both times they have been very professional and curtious.Was kept informed all the time "Thanks Guys"
12 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were impressed with our service for your Ford Focus repair. We appreciate your continued trust and are glad our team was professional and courteous, keeping you informed throughout the process.
Courteous and efficient service
10 February 2026
Reply from DLG Auto Services
We appreciate you taking the time to share your positive experience with our efficient service. We are happy to hear that you found our team courteous.
Insurance Repair
DLG provided a fast, professional and efficient response to repairing my car via my insurance company. They went beyond repair services by valeting the car inside and out as well.
16 February 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that our service met your expectations by providing a fast, professional, and efficient car repair. We appreciate your positive feedback regarding the valet service.
Accident damage repairs
My car was sent here by Churchill Insurance for accident damage repairs.
Good service with regular updates from the staff in branch.
Had a few issues with my car after the initial repair, but all were dealt with promptly and supplied with a courtesy car for the whole duration while ongoing works took place.
I would be happy to use again if needed
29 April 2025
Reply from DLG Auto Services
We appreciate you choosing us for your car repairs. We're happy to hear that you received good service and regular updates. We're glad we could resolve the issues promptly and provide a courtesy car. Thank you for your positive feedback; we value your willingness to use our services again.
Using old damaged parts instead and new one , when I was told I will get brand new
My car was repaired in 2 weeks time in December, not bad bud one of my head light has damaged brackets . at first they told me I will get anew one . When I received my car head light was not in the right position , moved slightly back and lower. its normal with broken brackets. reported after big snow and no response at all , don`t recommend this place.
1 December 2025
Unprompted review
Reply from DLG Auto Services
We regret to hear about the headlight bracket issue and the lack of response after you reported it. We'll investigate this situation to ensure it's addressed properly. Thank you for your feedback.
First class experience really pleased…
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding results. Thanks to all concerned.
14 January 2026
Reply from DLG Auto Services
We're glad you're pleased with the work done on your car. It's great to hear that our staff was helpful throughout the process and that you're delighted with the outstanding results. Thanks for your positive feedback!
Friendly and efficient service
Friendly and efficient service. The quality of the repair was excellent and my car came home gleaming inside and out.
19 January 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you received friendly and efficient service! It's great to know the repair was excellent and your car was returned clean. Thanks for your feedback.
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