After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... See more
Location
Switch locationMeadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB
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See what reviewers are saying
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... See more
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... See more
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, United Kingdom
- 0345 3030336
4.4
Excellent
355 reviews
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Quick and professional
Very friendly staff, great communication, my car was fixed in quick and professional manner, I was updated on status on regular basis.
16 April 2024
Kept informed but took longer than…
Kept informed but took longer than expected. Very happy with the work done and the friendly service
16 April 2024
Good service gave me good advise and…
Good service gave me good advise and did nice repairs for me
4 April 2024
All staff really friendly and helpful
All staff really friendly and helpful. Excellent service really pleased with everything.
26 March 2024
I did not have any problem at all
26 March 2024
Very good service and communication
Very happy with the work done by DLG. Efficient pick up and delivery service by friendly drivers.
26 March 2024
Good service
1 Friendly staff.
Accommodating to fit repairs around my personal commitments ( work, appointments, school run).
2 kept up to date about the repair via phone, text, email.
3 Collection of car staff were courteous and helpful.
4 No issues with the work carried out.
12 March 2024
Champion Service
12 March 2024
You were very reliable and prompt the…
You were very reliable and prompt the work was done to an high standard everyone was very polite and courteous would recommend your company to anyone
Thank you for everything
Clive Belfitt
12 March 2024
Very good professional service
Friendly efficient staff. Quick professional repair service.
12 March 2024
Repair of Wing on Skoda Yeti
The work was carried out quickly and to a very high standard , all the staff whether in the office or delivering the car were clear and efficient and friendly .All went well, as they indicated it would
28 February 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
More damage during repairs than during the accident
My car went into repair for the front offside wing. This was repaired well and relatively quickly. However, when the car was returned to me, it had scratches all down the near side, from the front wing to past the rear door. It is impossible to understand how this was missed before delivery, but they took it back without complaint and said they would repair the damage. Roll on another week and I get the car back again, but still with damage visible, so back it went again. Roll on another nearly 3 weeks and after a lot of chasing I finally get my car back. On the massively plus side they were polite and courteous and never argued about liability, however, on the delivery side, this was not their finest hour!
6 March 2024
Reply from DLG Auto Services - Barnsley
We sincerely regret the inconvenience and frustration you experienced during the repair of your vehicle. It is deeply concerning that the car was returned to you with additional scratches, and we understand your disappointment. We appreciate your patience while we worked to rectify the situation, and we are committed to ensuring that such issues do not occur in the future. Thank you for bringing this matter to our attention, as it helps us improve our processes and deliver better service to our customers.
Good efficient service excellent repair…
Good efficient service excellent repair easy to deal with polite
6 March 2024
Reply from DLG Auto Services - Barnsley
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our staff courteous and our service good. Your feedback is greatly appreciated and will be shared with our team as a source of encouragement. We look forward to serving you again in the future.
The work was completed in a timely and…
The work was completed in a timely and efficient manner. The standard of workmanship appears high and I was particularly pleased with the friendliness and civility of the driver collecting and returning the vehicle.
16 February 2024
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