I had an amazing experience with Diamond Factory Galway, thanks to Briana. From start to finish, she guided me through the process. I was completely clueless at first about choosing an engagement ring... See more
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About Diamonds Factory Ireland
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Written by the company

Contact info
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Ireland
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
Replied to 63% of negative reviews
Typically replies within 1 week
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Absolutely delighted with the service…
Absolutely delighted with the service provided by Lucie and Brianna, as well as the quality of the ring.

Reply from Diamonds Factory Ireland
Measure a few times before ordering
The measurements not correct, so loads of sending back snd forth, on my expense.

Reply from Diamonds Factory Ireland
Excellent customer service
Excellent customer service! Extremely professional and friendly.

Reply from Diamonds Factory Ireland
Such an incredible experience!
Myself and my fiancé had the pleasure of working with Jana for both our wedding rings. Initially, we had never heard of the Diamond factory so we were both very curios. From the moment we stepped in the door the experience was incredible. She walked us through the whole process, showing us multiple styles she believed would suit us. We had only booked in for my fiancés ring, but as soon as I saw what they had to offer I got mine ordered on the same day too :) the rings & service from Jana was that good!! 10/10 for everything - THANK you so much Jana for all the help & making the whole experience so memorable!
Helpful pleasant staff
Helpful pleasant staff . Great experience , unsure what I really wanted . Lady serving looked at what I had already , brought out trays made suggestions. . Went for something completely different and absolutely love my ring . Super price and could track the making progress
I had such a wonderful experience here…
I had such a wonderful experience here picking out wedding bands with my fiance. There was no pressure and I actually loved that it wasn’t a typical store, it felt more relaxed and like we could truly try different options with no pressure. Everybody I dealt with was so nice and happy. I especially appreciated Jana when I picked up my wedding band, she was so positive and excited for me. I’ll definitely be back for some more sparkles :)
Great service and product
Great service and product. Will use them again in the future.

Reply from Diamonds Factory Ireland
Delighted with my new ring….service was…
Delighted with my new ring….service was very good…..I would highly recommend using the Diamond Factory.

Reply from Diamonds Factory Ireland
My Deam Ring
Agnieszka in Diamond factory was absolutely fantastic! I wasn't sure what style of ring I wanted and she was very patient and offered great advice to help me choose my ring! I am over the moon with it!

Reply from Diamonds Factory Ireland
Really profesional service
Really profesional service. Jana dedicated time to us to explain everything and made the process really easy. Absolutely delighted with the finished product.

Reply from Diamonds Factory Ireland
My ring is absolutely beautiful
My ring is absolutely beautiful. Everything I wanted and more. Reasonably priced and easy to follow website. Email with every stage of production. Very very satisfied

Reply from Diamonds Factory Ireland
Excellent service
Excellent service, jemima and her colleague in limerick were excellent to deal with and so knowledgeable

Reply from Diamonds Factory Ireland
positive! This is your sign!
very pleasant and positive experience althroughout from getting our engagement ring upto our wedding bands. Shoutout to the staffs especially Leah and Agniezka for being helpful and accomodating. Our chosen designs output came out excellent and flawless. Crafting time for the jewelry was on point and clear on schedule. Recommend

Reply from Diamonds Factory Ireland
Great experience
Great experience, really took their time showing my different stones and different engagement ring and helped create my dream wedding ring
Took less than 4 weeks from ordering, I am over the moon, customer service is fantastic, and my ring is just gorgeous.

Reply from Diamonds Factory Ireland
Great service and the staff where very…
Great service and the staff where very helpful and a pleasure to meet.

Reply from Diamonds Factory Ireland
Staff are brilliant!
The staff were absolutely brilliant I could not fault them. Service was 10/10

Reply from Diamonds Factory Ireland
Very friendly staff
Very friendly staff, listened to what we were looking for, provided good suggestions with good knowledge of same. Big thanks to the staff in Limerick.

Reply from Diamonds Factory Ireland
The wedding rings are so beautiful 😍
The wedding rings are so beautiful 😍. Very nice people ,easy to talk . You made our experience so easy. Now we are waiting for the big day stress free. The sizes are perfect 🥰

Reply from Diamonds Factory Ireland
Quality and Service
We bought our engagement ring at the Diamond factory 2 years ago and I am still very happy with it. The quality is amazing, so good that we came back and purchased our wedding bands from them this month. Again, very happy with the quality and service.
You get a free 1:1 consultation with either Luci or Brianna, and they will teach you everything you need to know about diamonds and metals. They will also advice you on the best options for your lifestyle.
We are very happy with our purchases and would recommend the diamond factory to anyone.

Reply from Diamonds Factory Ireland
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