Diamond Heaven Reviews 3,600

We couldn’t be happier with our experience with Gantugs at Diamond Heaven. We visited a few jewellers, and Gantugs stood out immediately. He took the time to show us every type and design, answered al... See more

Had a great experience with Diamond Heaven. A huge part of that was thanks to Courtney. She was incredibly patient, extremely helpful, and made the entire process so pleasant from start to finish. Cou... See more

I had such a great experience getting a custom-made engagement ring! Sally was amazing to work with, she was friendly, patient, knowledgeable, and really listened to what I wanted. They worked quickly... See more

Lewis B at the Manchester branch couldn’t have been more approachable, helpful and professional if he’d tried. At our initial appointment he quickly interpreted the sort of ring I had in mind, a... See more

We had the best experience at Diamond Heaven Manchester. We brought our wedding rings and were explained everything and made us feel comfortable and at ease when making such an important purchase. Ali... See more

Coral, from beginning to end listened to our requirements and was very helpful with advice and market knowledge. An expert in her field she put our minds at ease and ensured we were making the correct... See more

I dealt with Sally whilst picking an engagement ring. She was extremely helpful and understanding throughout the whole process. Not pushy in the slightest (more than I can say for a lot of other place... See more

Alison S made me feel really welcome as soon as i walked into the jewellers. She was warm, honest and a great personality that helped me make the right choice for my purchase. I actually looked... See more

I had a rally great experience today, Esther B accommodated my last minute appointment request. I was presented with range of ready to wear items tailored to my budget. I had a sound advise on the pro... See more

The ring itself. Much nicer than I expected. However. The customer service. Diabolical I asked for measurements of thickness. They sent wrong measurements. And then se... See more

Absolutely delighted with my new ring, I can't stop looking at it - it's so sparkly and exactly what I wanted I love it so much! A huge thank you to Esther who was very patient and informative throu... See more

I couldn’t rate this company higher if I tried. From first appointment to purchase, Diamond Heaven have been sublime from start to finish. A big shout out to Caterina who was an excellent guide thro... See more

We bought our engagement ring in Diamond heaven and Sally helped us choose it. She made us feel at ease and was helpful with all our questions. The ring is stunning and our whole experience was made b... See more

Sophia was extremely helpful and friendly in helping me select a stone and mount for an engagement ring. She was also able to get a really good price compared to some of the other shops I visited in t... See more

Big thanks to Jen at diamond heaven for helping me buy my fiancée's engagement ring. She was so helpful and made the whole buying process enjoyable and smooth. I didnt really understand much about dia... See more

Diamond Heaven Birmingham Baseem was very patient and made the whole buying process pleasant and special. He didn’t rush us, gave us guidance when we needed it but also listened to what we wanted an... See more

Kirsty at your Cardiff premises was superb. She gave us brilliant advice which resulted in an engagement ring of very high quality which we collected today . Given the quality of service we bought... See more

Lovely Manchester shop - Lewis B patiently helped me choose a diamond necklace which I am thrilled with , its beautiful . Very professional and friendly shop and staff , would thoroughly recommend

We had the most special experience with Grace yesterday getting my engagement ring. Thank you so much for being so informative, patient and kind on such a special day for us. We are excited to come ba... See more

We had an amazing experience at Diamond Heaven, London. We booked an appointment and when we arrived, the atmosphere was just so special. We were looked after by Caterina who was everything that we wa... See more

Daniella at the Leeds shop was very welcoming & friendly. After listening to a description and seeing a photo of a ring that I had set my heart on she has arranged for it to be made for me. Can’t rec... See more

I made an appointment at the Newcastle branch, as I wanted to see a ring setting in the flesh before ordering a bespoke one online. I actually arrived two hours early, and was seen without a probl... See more

Brilliant service buying our wedding rings in store from Sally who was really helpful and full of advice. Turn around time was also really quick. Would not hesitate to buy from again or recommend othe... See more

Great customer service, unhurried appointment and loads of choice. The staff could not have been more helpful. We bought a beautiful item that was excellent value for money. Would recommend the Cardif... See more

We turned up at 9:45am for our 10am appointment to find out you were shut and didn't open till 10:30am which has left us very dismayed with your service so went next door and have now purchased not on... See more

Made an appointment to see Reese in Leeds , to choose an anniversary ring . He was professional , friendly and knowledgeable. Would certainly recommend. So helpful and made my husband and I feel ver... See more

We have used Diamond Heaven before ( had my wife's engagement and wedding rings made).. they are always very professional, courteous and friendly. Those time we had an eternity ring made which my wife... See more

We went in to purchase an engagement ring and the gentleman that served us was very friendly, helpful and knowledgeable. We went back because I needed to resize the ring and everything was done promp... See more

Daniella B. Was very helpful. I knew exactly what I wanted in a wedding band and she didn’t try and up sell me anything else. Quickly got out what I wanted to try on. Emailed me over the price whils... See more

Our experience with this store was nothing but STRESS, frustration, and TEARS. What should have been a happy engagement memory turned into a nightmare. This is a... See more

I am extremely disappointed with the service from Diamond Heaven. My engagement ring was taken in for resizing and I was promised it would be ready within 2–3 weeks. Almost 4 weeks later, the ri... See more

The team were all very helpful, following losing an earring several years ago, and we spotting a similar earring on Diamond Heaven’s website. Following a visit to the store Gene and all organised a re... See more

Grace was very helpful and attentive. Had purchased an engagement ring for my partner, and we have just recently purchased our wedding rings. Grace handled our enquiries and purchases with the upmost... See more

The staff are so friendly and helpful expecially Rosario she made our experience so special. Olly was also amazing when we collected our new ring

I bought my wife a diamond bracelet for her 40th birthday. It cost me 5000 pounds. A year or so later, she went to use it and opened the box to find it broken in two pieces. The shop said this was ‘mi... See more

Went into Diamond Heaven in Liverpool what a lovely shop, Jenny the manageress was amazing so kind and really helpful.I will definitely recommend this shop (and Jenny) to everyone I know.

I ordered an engagement ring from Diamond Heaven online and realised I’d selected the wrong size (my fault). Even though it was the week delivery was due, they were really good about it and agreed... See more

Ali is a legend! I knew almost nothing going into this process, but she helped me find an awesome engagement ring & turned it around super-fast before the Xmas break. Professional & personal service -... See more

I had an excellent experience at Diamond Heaven, and I can’t thank Baseem enough for his outstanding service. When I arrived on December 1st, I was met with a warm and welcoming tone that immediat... See more

Deborah was very amazing, she helped sort everything out and I got my perfect ring. I love how my family n I was welcome and how I was kept updated with the whole process. It was a beautiful experienc... See more

The staff were very professional & we enjoyed our shopping experience, Daithi was very helpful in helping my wife choose her eternity ring. I would recommend this jewelers

Sally at the Liverpool branch was so welcoming, friendly and helpful . A very pleasant lady who made our experience at Diamond heaven so good .

I seen a beautiful eternity ring in the window that I loved at diamond heaven Jeweller’s in Liverpool. I went into the store and the sales assistant was so friendly and helpful. I explained to the lad... See more

I’m extremely disappointed with my experience at Diamond Heaven when purchasing my engagement ring. The ring was purchased in December after I was assured by the sales team that certain bes... See more

Always good quality, personal help my wife is always happy when I buy her a gift from them

10/10 service from Baseem in the Birmingham shop he was so helpful and knowledgeable. Made me feel super confident with my purchase. I will be recommending him to everybody.

Sally in the Liverpool store has been amazing from start to finish, so helpful knowledgeable and has just made the whole experience of picking an engagement ring even more special. We will be back for... See more

I was looking for a specific ring with a black diamond for my partner and Diamond Heaven Dublin were the perfect fit. From my initial contact and first appointment- straight through to the collection... See more

Amazing experience dealing with Diamond Heaven again. Coral looked after us so well and was so helpful throughout the whole experience. I would highly recommend Diamond Heaven and would certainly re... See more

I was looking for an engagement ring for my partner , and knew what she liked . Found one similar one on Diamond heaven website so phoned my local Leeds store and a gentleman called Reese w... See more

Mel and team at Diamond Heaven (Leeds) are ace! Fantastic customer service from start to finish and I’d definitely recommend to anyone looking to buy a ring!

5* service…Cannot speak highly enough of the service and attention to detail. Vanessa you are a credit to the company. It was a pleasure from start to finish. 👌X

For a 20th anniversary present my husband bought me an emerald cut lab diamond in a platinum setting engagement ring and a plain platinum wedding band. I chose the styles and, after a fair bit of re... See more

Ordered a new wedding ring before Christmas, having lost the 45 year old original (!!) because it was too loose. I had gone to a local jewellers for my finger to be measured, to make sure the new one... See more