Pre-ordered MGS DELTA for PS5 back in December, have not received any update on game being shipped, tracking, no response to emails this week regarding tracking. Have failed on there "All Pre-Orders a... See more
Delche Gaming
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See what reviewers are saying
Pre-ordered Metal Gear Solid Delta Day One edition (as others have mentioned) but we are now several weeks post-release with no update on the order whatsoever. Have emailed their support address 3 tim... See more
All of my prior orders with these guys, including pre orders, were fulfilled as per the sale terms. However, now Metroid 4 has a release date I returned to their website to check my pre order but the... See more
Pre-Ordered Kirby and the Forgotten Land when it was revealed. Was an August 28 release, as of September 3, no communication at all and no shipping despite asking about order status multiple times... See more
Company details
Written by the company
Welcome to our UK-based online store where honesty, exceptional service, and unbeatable prices are the foundation of everything we do. Explore our wide range of video games, hardware, and more where new titles are added on a daily basis.
Contact info
United Kingdom
- support@delchegaming.co.uk
- delchegaming.co.uk
Really good company to buy from
Really good company to buy from, and the price is very cheap, any questions and they reply straight away
Would definitely recommend.
New Company but Excellent Service
I have to say because of it's infancy I was sceptical in using this website.
Despite a bit of a delay in getting a rare item, it finally arrived and super happy with the product.
Best part of the experience however was the customer service throughout, prompt communication and often meant I was at ease.
Would recommend if anyone is on the fence, can imagine it being difficult starting out and I will certainly be returning.
Great customer service.
I pre ordered a game from Delche gaming and unfortunately received an email from them informing me that there was a delay from the suppliers and the game would be a day or two late for the release date. At first I was not very happy about the situation as they had already taken the money for the game from my bank account. However after a couple of emails from myself to them and a very quick response from them, plus the offer of a £4 refund as compensation, I am pleased to say the game arrived next day. I would like to add their customer service was excellent throughout the whole situation. I feel customer service is very important in any buisness and despite the one day delay on the game I would definitely buy from them again and would recommend them as an efficient buisness and commend them on their all important customer service.
Pre-ordered PS5 Pro
I have pre-ordered PS5 Pro from the website due to the price no other company could match, especially with additional 5% discount on top. The original in stock date has changed from the original date, which wasn't ideal and I did contact the company about it. The reply from Maham was swift and very considerate towards the issue, giving me an additional item on sale free of charge due to the delay. After the second in stock date my console got delivered within a few days and it's looking great. I will definitely shop with Delche Gaming again especially if they carry on with such great customer support.
Pre-ordered in advance but ...
Pre-ordered Sniper Elite on 8 January, release date 28th. As of 4th Feb, game not received. In fairness but only after I asked where my order was, they replied that there was an issue with customs and offered me a full refund or a £4.00 refund if I still wanted the game. Said I still wanted the game as it is sold out everywhere. Email on 1st to say it was dispatched, email from Royal Mail daying delivery on Sunday 2nd. As of today, 4th, the item is still with Royal Mail. Very disappointed and will not purchase from here again.

Reply from Delche Gaming
Excellent service from start to finish
I hadn’t even heard of this company before and this was my first time of using them. I’m very glad I did! Got Sniper Elite Resistance for PS5, disk version for a really good price pre-order with free shipping and a discount code. Delivery today, with great communication and customer service! Will use again, thank you 😊
First time buyer and I am very happy…
First time buyer and I am very happy with the order. The website is clean and easy to use. The whole process of placing the order was simple. The price was unbeatable and arrived in good time and was as expected from a new item. I will definitely be purchasing again.
Good service and great price
Was an amazing price for a new released PS5 game which I ordered several days before release. I was emailed by the company advising of a short delay and that I would receive the item a day or 2 later than expected. This was fine as I was not expecting to need it from day one anyway so I agreed to keep the order in place. The company then despatched the game for me on release day (yesterday) on a 24hr Royal Mail service. This arrived today with no issues. I must admit, I was dubious at first using a company that I hadn’t heard of and had such a fantastic price however, I cannot fault their level of service and communication with the delay. I will not hesitate to use this company again
Highly recommended 👌
Great service, fast delivery and well packaged
Great customer service
Great customer service! I had a few questions regarding my order and the response was quick and easy delivery, thank you again!
Best products for the best prices and…
Best products for the best prices and the delivery is always spot on! Would defo recommend to everyone who’s got a passion for gaming!
Customer service was amazing
Customer service was amazing. They were very helpful. Definitely buying from here again. Thanks again
Highly recommend Delche Gaming!
I recently purchased from Delche gaming and highly recommend them! Great products, huge variety and competitive prices!
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