Delche Gaming 

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Rated 1 out of 5 stars

Pre-ordered MGS DELTA for PS5 back in December, have not received any update on game being shipped, tracking, no response to emails this week regarding tracking. Have failed on there "All Pre-Orders a... See more

Rated 1 out of 5 stars

Pre-ordered Metal Gear Solid Delta Day One edition (as others have mentioned) but we are now several weeks post-release with no update on the order whatsoever. Have emailed their support address 3 tim... See more

Rated 5 out of 5 stars

All of my prior orders with these guys, including pre orders, were fulfilled as per the sale terms. However, now Metroid 4 has a release date I returned to their website to check my pre order but the... See more

Rated 1 out of 5 stars

Pre-Ordered Kirby and the Forgotten Land when it was revealed. Was an August 28 release, as of September 3, no communication at all and no shipping despite asking about order status multiple times... See more

Company details

  1. e-Commerce Service
  2. Electronics Store

Written by the company

Welcome to our UK-based online store where honesty, exceptional service, and unbeatable prices are the foundation of everything we do. Explore our wide range of video games, hardware, and more where new titles are added on a daily basis.


Contact info

All reviews

(197)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Bad customer service

Placed an order with them for the new Switch2 at the weekend and still haven’t received an email of confirmation or delivery date.

Thank you for the reply, but the message sent today doesn’t give me any info as to order number, delivery estimated date. I’ve paid the full amount without any confirmation

7 June 2025
Unprompted review
Delche Gaming logo

Reply from Delche Gaming

Hello Joanne. I can see from our records we replied to your message yesterday (11th) (might have gone into your junk folder?). Look forward to hearing from you soon.

Rated 2 out of 5 stars

Beware

Good prices, but buyers beware. I ordered Elden Ring Nightreign on the 5th June and it's yet to turn up. Waited 4 working days from the day of ordering (as per their website's delivery expectations) with no dispatch confirmation then emailed customer support for an update. Received a relatively prompt reply apologising for the delay and was assured it would be sent out the next day. Almost seems like the order was completely forgotten about. Received a £2 refund which doesn't even cover postage. Exercise caution when buying.

12 June 2025
Unprompted review
Delche Gaming logo

Reply from Delche Gaming

Hello Ryan. Sorry your first 1st time experience did not go as smoothly as we both would have hoped for. I can see tracking details have been emailed to you, and we offer free delivery on all products.

Rated 1 out of 5 stars

Switch 2 preorder problem ps don't order from delche games

Hello! I ordered a switch 2 from this site. I was in a hurry I didn't read the description. But it going to arrive late and I cancelled my pre-order. And I got a switch 2 from Smyth's toys and it arrived on 7 June but this site didn't have it. Well I got my money back for which I am grateful. But it was scare!

4 June 2025
Unprompted review
Delche Gaming logo

Reply from Delche Gaming

Hello Muhammad. Thank you for your feedback, we are working on making sure key information is more visible for customers to see, so there are no mis-understandings going forward.

Rated 2 out of 5 stars

Lied about delivery

Pre ordered the switch 2 on the 8th of may, website promised it’ll be shipped 1-2 days before release. Got an email a few days ago saying I’ll get it at the end of June. Such a joke

5 June 2025
Unprompted review
Delche Gaming logo

Reply from Delche Gaming

Thank you for your feedback. We are working on making sure crucial information is more visible for all to see, so there are no mis-understandings going forward, and sorry your experience with us was not as smooth as we both would have hoped for.

Rated 2 out of 5 stars

We’ve ordered a switch 2 but haven’t…

We’ve ordered a switch 2 but haven’t had any e mail confirmation or like others have said here they have had details of it being later now/ we’ve heard literally nothing!! UPDATE I have had a reply and been given an order number and a delivery date of next week

5 June 2025
Unprompted review
Delche Gaming logo

Reply from Delche Gaming

Hello Claire, I believe we have been in touch, and have a resolution in place.

Rated 1 out of 5 stars

Strongly recommend avoiding

I pre ordered a Nintendo Switch 2 a month ago. I checked on the website and it said it would be delivered on the Fifth - the release date. I then got an email on Monday telling me all the stock had be assigned. They claimed "as advertised" this was not the case. I asked them to find a solution and have followed up but still have not heard anything 2 days later.

I hope that they are able to find a solution but so far I'm still in the dark. It's my daughter's birthday present so if it doesn't show up I will be in real trouble

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Ordered switch 2 way back in beginning…

Ordered switch 2 way back in beginning of march to have a email on Monday to say wouldn’t be to the 28th, joke of a company to be honest

2 June 2025
Unprompted review
Delche Gaming logo

Reply from Delche Gaming

Thank you for your feedback. We are working on making sure crucial information is more visible for all to see, so there are no mis-understandings going forward, and sorry your experience with us was not as smooth as we both would have hoped for.

Rated 5 out of 5 stars

No issues

No issues, PS5 game delivered as expected. It was cheaper than anywhere else, I was a bit cautious when ordering but all seems to be above board.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Incredible. Best deals around

Incredible. Honestly this site shocked me in the best way possible. I genuinely thought it was too good to be true but I was wrong, I would 1000% reccomend these guys to everyone and will be letting my friends know about them. Got PS5 Pro for cheaper that I knew was possible and it's in perfect condition, looks brand new and untouched, will definitely come back and use them when possible, thanks again guys

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Delche Gaming superb

I found Delche Gaming superb. I was a bit worried as some
of the scam check websites were saying it might be a scam. It definitely wasn’t. It was easily the best priced when I tried to buy a PS5. Unfortunately they were out of stock and not getting stock in for another week. 1 week before my sons birthday. I spoke to Maham on email and he was so helpful. He explained the situation to me. Helped me order by up dating the website and said he would personally make sure as soon as they received the delivery he would dispatch my order. This happened as planned and goods arrived in time for my son’s birthday. Thank you Delchegaming

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company! Customer service quick to respond and helpful. Great service, highly recommended. Would definitely, do business again. Many thanks.

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Looks like a dodgy set up to me.

Ordered Sniper elite resistance deluxe edition (for my partners birthday) on the ps5 they told me it was out of stock and they had reordered it and should have it very shortly (didn't stop them taking my money for it though). Two weeks later they told me they were looking at other suppliers for the game and should have it shortly. Over two weeks later they said the same thing again so I told them I wanted a refund as I was sick of waiting and sick of the same excuses. I had to ask them twice for a refund, the setting time o told them I'd they didn't refund my money i will get the bank to do it for me, it was in my bank very quickly after that. I wouldn't use these people, it looks like a proper micky mouse set up, and a bit dodgy too.

6 January 2025
Unprompted review
Delche Gaming logo

Reply from Delche Gaming

Thank you for your feedback and very sorry to hear this, in which we will take on-board to make improvements. Having a look at our records, you were informed the product was on back-order in which this was advertised on the product listing. Refund was initiated swiftly, in which the speed of the refund is down to the payment provider.

Rated 5 out of 5 stars

Fantastic

Fantastic customer service from Delche Gaming online.
Brought a PlayStation Portal 30th Anniversary edition and it was a better price brand new then others that was 2nd hand. Didn't think that version would be available as the limited edition sells out quick and you can never get hold of another again, unless you pay a hell of alot of money for it from a seller on Ebay.
Had to wait a month but that's decent considering and they was emails sent to me letting know updateds.
They even reassured me.
When it came it was brand new and perfect!
I would definitely buy from them again.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I hadn't heard of Delche gaming before, however I have been presently surprised. After pre-ordering a game I received an email explaining that the pre order has arrived at them too late in the day to make the delivery for the release date. I was offered a £2 discount or a full refund if I wanted to buy elsewhere. I opted for the small refund and the next day received the game by 1st class delivery. I really appreciate the honesty of the company and the willingness to keep their customers happy. I will be using them again for my next game purchase.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

Excellent service.
I was told about my order at every step and their communications were friendly and helpful.
I was even given a small refund because my order was one day late, through no fault of Delche Gaming.
Highly recommended.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a PS5 remote…

I recently purchased a PS5 remote control from delche gaming and it’s been an absolute treat. Not only did it arrive in record time with packaging that screamed “premium”, but the remote itself is a marvel – crisp, responsive and stylish, perfect for my marathon gaming sessions. The website made it a breeze to navigate (even for a tech-challenged bloke like me), and when I had a quick query, their customer service responded with the kind of friendly, down-to-earth British banter you’d expect from a top-notch company. Five stars all the way!

27 February 2025
Unprompted review

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