Delche Gaming 

3 EMAILS NO REPLY , PRE ORDERED SWITCH IN JUNE!!!

Absolutely terrible!! We pre ordered our switch 2s on 20th April, there was no indication that they would not be delivered for release. A week before release we received an email to say that they would be dispatched between 14-16th June. No items arrived. We contacted the company again on 24th June as we had no update. After two emails from us they finally replied and said they had had a delay and we would be provided with updated information by the end of the week. It took a further two emails to get a reply which they advised us they had concrete confirmation they would be receiving our switches on Monday (7th July) and would be shipped to us by next day delivery through Royal Mail. Since then we have received no contact or reply to a further three emails!!
If the company does not reply by tomorrow we will be contacting trading standards for advice and support to get this issue resolved and the company looked into.

This whole experience has been completely unacceptable.

Ordered a switch 2 like many others on here, and never received it.

Kept getting told they have supply issues and you will get it next week and basically lied to so decided to cancel and go with another company.

Hopefully they can issue the refund quickly but not that hopeful.

EDIT - COMPLETE SCAM, AVOID! ORDER WAS CANCELLED WITHOUT ANY NOTIFICATION OR RESPONSE AFTER 2 MONTHS OF WAITING. Pre ordered switch 2 in May, was first told it would be late July which turned to late June. Then was told I'd be sent tracking information on July 1st which still hasnt happened. Now it looks like they didnt place my order until July 2nd despite that being over a month since i made my purchase and had been emailing back and forth with people that failed to tell me this. Customer service is fairly quick to respond but each time its been with incorrect information. Also between me ordering the product and now the price has gone down, so I could have not pre ordered it and got it in the same amount of time for cheaper.

After being told my order would be delayed until 27/06, I have continued to wait with barely minimal response to my queries and no direct tracking information of my order.

I will be requesting a full refund if I do not receive concrete delivery information by this Friday

Ordered the nintendo Switch 2 at the start of May, was told it would be shipped on the 27th June. They have sent an email saying it had been shipped on the 1st July and then they retracted their comment as they said they had no stock because of delays. As of today, 10th July I have still not received my order. I have emailed consistently over the past week with no response. Communication needs to be improved. I hope you finally respond to my emails about my concerns regarding the Switch 2.
EDIT 16/7.
Still no communication about the wareabouts of the switch 2. Hours after the review was posted I got a copy and pasted email that the switch will arrive within a week, that still has not happened. After countless of ignored emails I am now waiting on a refund. Very disappointing.

I've ordered the switch 2 bundle on the 27th June and I haven't even been sent any shipping details and their number apparently doesn't exist either and they don't respond to emails.

Placed an order on 30th June for ps5. Sent a query to customer care got response after 3rd mail that it would be dispatched today. Nothing yet, still waitingon delivery details. It's supposed to be a birthday present. Seeing other reviews thought this might push it up on priority.

Pre-Ordered Switch2 over 6 weeks ago, was told dispatch would be 27th/28th June due to being in the second wave of dispatch. Courier company (Evri) has stated they are waiting for the product to be sent to them (1st July) still no update and no Switch2.

Pre-ordered switch 2, they said I would receive it 2 weeks after launch, which I was OK with. They miss the promised shipping date, and didn't response to querying emails for the rest of that working week, so I cancelled pre order. They eventually said the refund would be with me before 10 working days, and now it's still not. Now I have to go through an investigation with Klarna, which will take up to another 21 days.
What a waste of time.
From forums it seems other people actually received their item before my promised shipping date, even when they placed the pre-order after mine.
They seem disorganised and can't process a cancellation and refund properly.

I placed an order with this company who told me it would be shipped between 27th and 29th of June, I’ve been emailing them since 1st July as the couriers still don’t have my order and I’ve had no response from the company. Shocking customer service

Currently disappointed by Delche Gaming.
Ordered a switch2 (like many here it seems). There was a number available upon order, but i was then told it would be another 4 weeks.
Chased on the date promised and was given a date of delivery. Didn't arrive; courier tracking states they are still awaiting the parcel; and now they are not replying to my emails.
If it wasn't for a lot of good reviews here, i would think i have been conned.
Hopefully i can recover my money.

Ordered a Nintendo Switch 2 a month ago now. The console was on back order until the 28th of June, which I appreciate due to high demand, and has now been dispatched according to email correspondence but the order is yet to arrive with the courier 3 days later and the company has been unable to provide an estimated delivery date. Disappointing service after spending more than £400 with the company and waiting a whole month for details. Should not be able to take funds and hold them hostage without being able to make precise guarantees about delivery dates. Also totally unable to reach anyone over the phone which I feel is dishonest.

Very unimpressed by our experience of buying a Nintendo Switch 2. Were led to believe when we ordered it we’d be getting it on release, but still waiting weeks later. Were emailed and asked if we still wanted it as it was to dispatch latest 28th June, but it’s 1st July today and still nothing, with no further communication. We needed it for a specific deadline (2nd July), but at present have no idea if we’ve even been conned out of £400+! No option to call the company and haven’t heard back from website enquiry.

I am writing to express my disappointment with the handling of my Nintendo Switch preorder. When I placed the order, your website clearly indicated that the product was “in stock”, which suggested that it would be shipped promptly. Unfortunately, as of today, I have still not received the item, and there has been no clear update regarding the expected delivery date. I cannot recommend your store to others, and unless this issue is resolved promptly.

Dear Delce Gaming Customer Support,

I'm writing to inquire about the status of my order. According to your team, my order was supposed to arrive on the 26th, but the tracking information shows that it hasn't been dispatched yet.

Could you please provide me with an update on the status of my order and an estimated delivery date?

My order details

Thank you for your assistance.

Hi Delce Gaming team, I've attached an email regarding my order issue and haven't received a response yet. Can you please look into it? Also, I noticed your company doesn't have a phone number for contact. Is there a way to get in touch with you directly? I've seen some reviews questioning your legitimacy. Can you clarify your customer support process?
At the moment your customer service is very poor very poor

Ordered a PlayStation 5 pro from Delche and after payment they sent a confirmation mail and went quiet. According to the store orders are prepared and sent out in one or two days, delivery in two to four days, and Delche said they were going to inform me when the order has been sent out but have been quiet, tracking the order via the shop app just shows that the order is being prepared and it has been like that for the past 3 days! Emailed Delche and got no reply too. I come here and there are loads of unverified reviews coming in every other hour of how great their services and how quickly they respond but unfortunately that is not the case! I’ll keep updating this review as well as my Reddit depending on how they handle the situation.

It was easy to order so that's great, but I don't understand why you guys can't supply shipping and tracking information? I mean, we deserve to know where our package is going. I bought a PS5 and tried to email you guys about my order information and I haven't gotten reply back? That's very unprofessional. I still haven't received my order and it's been more than 4 days.

Still a poor service
20/06 and was promised my order would be shipped today
I’ve emailed still no response
No updates no tracking no mention of it being shipped no nothing
It took for me to write a poor review on trust pilot for you to response to my emails which is think it’s absolutely ridiculous
So here I am AGAIN writing a review

At first thiught it was great I got a ps5 it says 2-3 business day and im like alright sure it has been more than that I've tried contacting them they reply late and with not much of an answer im still waiting for my answer which I have sent 18 hours ago or more it was for my sons birthday I just wished It came sooner I mean im still waiting not as if has arrived so let's see how long will It take..apart from customer answering and support team issues delivery issues yk I think is great but these r major issues as if u say that you helpline are always open clearly they aren't as im not getting no answer after days or hours literally I got a reply with
" May I kindly ask the date you need the item by? I will do my best to facilitate and I will post using a next day service free of charge for you. "
I was like yess finally now it will be faster ehm no just got left on with not answer and already onto the next day where I wanted the parcel to be delivered to its been just 18 hours you know