Decorsdeluxe Reviews 1,383

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,432 reviews, reviewers had a great experience with this company. Many customers found the prices to be very competitive and reasonable, often highlighting great deals and free postage. The website was frequently praised for being easy to navigate, clear, informative, and user-friendly, making the ordering process straightforward and streamlined. People appreciated the ease of completing purchases and the variety of payment options available. However, some customers also noted significant issues with their orders, including not receiving confirmation, contradictory emails about dispatch status, or receiving the wrong item. A few other people also felt that the products were not as described, with some suggesting they received cheap fans instead of the advertised air conditioning units, and mentioned concerns about the company's practices.

What people talk about most

Product

Clients share ambiguous opinions on product, with many expressing significant dissatisfaction and concerns... See more

Order

Customers had ambiguous experiences with order, with some finding the process very easy and straightforward... See more

Price

Users describe positive interactions with price, with many reviewers consistently highlighting the very... See more

User experience

Consumers find the user experience to be very positive, highlighting the ease and straightforwardness of... See more

Website

People report ambiguous experiences with the website, with many praising its ease of use, clear descriptions,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It wasn't really an experience, I just needed an air-con unit and yours was the most powerful, with the lowest ed noise level and an extra low-noise setting, for at least £120 cheaper than the next be... See more

Rated 4 out of 5 stars

Great price for a 1200 btu air con unit. Purchase was easy but never received the 10% discount at checkout for signing up? No details on estimated delivery which was disappointing

Rated 4 out of 5 stars

Seemingly easy to order online. The only two drawbacks for me are 1) doesn’t state anywhere that this company isn’t based in the UK and 2)there’s no estimated delivery date. Would be good to know. Wro... See more



Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Product information unclear

There was not enough information about the product I was purchasing to make me confident I've purchased the correct option. There were options A, B, C and D to select, but the photos associated with each option seemed to double up - i.e. A looked exactly like C, and B looked exactly like D.

There were also sizes to choose from, but no size guide available that I could use to confirm I was selecting the appropriate size.

It was quite a risk putting the order through since I'm not certain I'll get what I actually am hoping for, because of the lack of information.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Complete SCAM

Complete SCAM! Paid for 12000BTU Air conditioner and was sent the poorest quality aircooler (not conditioner) that barely blows any air at all.
Upon immediately raising it with them, they said they would update me when the correct order is shipped. That was weeks ago and I have since chased them up multiple times, asked them to issue a refund if the product is unavailable and am now no longer getting a response.
Thank God I paid through PayPal, hopefully they can refund me my money.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Not able to cancel before shipping

I ordered an air conditioning unit but there was no time frame for delivery due to medical problems on same day as it was ordered I asked for it to be cancelled before shipping obviously they didn't get back to me before it going to logistics now they are saying I will have to wait for delivery then return item at my cost and now i have seen this has happened to several people and cost them quite a lot to return. This company needs to amend its policies and respond and listen to customers to be able to cancel before shipment !! You should be able cancel before its put on the ship or plane I.e before shipping

24 June 2026
Unprompted review
Rated 4 out of 5 stars

So far so good

So far so good, I've only just ordered my air conditioner so can't give a proper review until later. So far it's 4 stars as i would have liked to have seen and approximate delivery date/time at checkout

24 June 2026
Unprompted review

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