Daymans DIY Reviews 

196
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the incredibly fast delivery service, with many household and garden goods arriving on the exact same day they are ordered. People frequently mention that the local staff are exceptionally friendly, polite, and always willing to go out of their way to help customers. Some reviewers were not happy with delivery communications, noting that they could not track their parcels online or receive advance messages before drivers arrived at their homes. Buyers explained that having more precise shipping updates and notifications would make planning around the daily arrival times much easier.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and very helpful... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast deliveries and user-friendly online... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time using Daymans DIY, and wow what incredible service. Ordered some logs and coal on Saturday morning and it was delivered within a couple of hours!! to say this exceeded my expe... See more

Company replied

Rated 5 out of 5 stars

A lovely local shop (the best in Leicester) caters for all your DIY & Gardening needs with a wide range of products at a reasonable price. The staff are friendly, professional and willing to help you,... See more

Company replied

Rated 5 out of 5 stars

I needed varnish for a couple of small jobs and going to a big hardware shop and looking round is not an option. How easy is it to look on Daymans website, find what I need, place my order on line and... See more

Company replied

Rated 5 out of 5 stars

I love this shop. The customer service is old school, just the way it should be. Seriously, support this lovely local retailer as much as possible. Both in person and online services are tip top.... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Hardware Store
  3. Lumber Store

Written by the company

Daymans DIY is a family run DIY and hardware store which has been based in the heart of Leicester since 1928. Our business has been handed down through generations of our family. Founded by William Edward Dayman in 1928 on the same road that we are based today. The shop is currently ran by Steve Dayman (3rd generation) & son Adam Dayman (4th generation). Excellent personal customer service is at the heart of our business and we always have the kettle on and a hot cup of tea for anyone who comes to our store. Whether its to have a brew whilst they wait for their order or to have a browse around the shop. Many of our customers have become friends over the years and we know them by name as they know us. Our shop is an Aladdin's cave of DIY and hardware including: Tools, Paint, Electrical, Building Materials, Plumbing, Garden Materials and more. We currently have over 5000 products on our website which is constantly growing. Our website and customer service are managed solely in house to offer the best service possible. We offer a number of bespoke services such as bespoke builds and free timber cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(196)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered the same day

I ordered and my product was delivered the same day . The delivery driver was friendly and brought product into my back garden .

14 May 2025
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Reply from Daymans DIY

Thank you so much for your review Paul we really appreciate your support!

Rated 5 out of 5 stars

FABULOUS

Simply the best lovely family run business. 5 stars all the way xx

17 May 2025
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Reply from Daymans DIY

Thank you so much for your review Vicky we really appreciate your support!

Rated 5 out of 5 stars

Great experience

I ordered online some bulky bags of compost and some bedding plants and they were delivered within hours!
A perfect combination of modern convenience and old fashioned customer service.

23 April 2025
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Reply from Daymans DIY

Thank you so much for your review Sophie we really appreciate your support!

Rated 5 out of 5 stars

Top quality plants

Great service, quick response to questions online. Speedy delivery of top quality plants. Thank you.

14 April 2025
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Reply from Daymans DIY

Thank you very much for your five star review and hope your plants are looking blooming great!

Rated 5 out of 5 stars

I always buy my plants and Compost from…

I always buy my plants and Compost from Daymens DIY, ordering is easy,I like to support my local store. The staff are friendly, Delivery is very quick and they place my items where I want them. Very happy with this company

12 April 2025
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Reply from Daymans DIY

So glad you are pleased with the quality of plants and compost from us and thank you for supporting local!

Rated 5 out of 5 stars

Speedy delivery

Good selection of DIY items and garden products.
Speedy delivery.

21 March 2025
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Reply from Daymans DIY

Thank you very much for your five star review :)

Rated 5 out of 5 stars

Superb customer service!

Great price on the item I bought from them. Dan also carried the item to my car, which was above and beyond. Thanks very much. It's good to see businesses like this still exist. Keep up the good work!

18 March 2025
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Reply from Daymans DIY

Thank you so much, taking your order to your car is our normal service so we are glad it could help

Rated 5 out of 5 stars

Daymans is our go to place

Daymans are always there to advise and help. I have been a customer for many many years. They sell lots of hardware and garden products. It's our local go to place for diy.

7 March 2025
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Reply from Daymans DIY

Thank you so much christine we really appreciate your support and look forward to seeing you next time

Rated 5 out of 5 stars

I've always found exactly what I need…

I've always found exactly what I need when I shop at Daymans DIY. Whether that be from a tiny small washer to a wall bracket, they always come up trumps. I recently tried their online service and this too proved to be a great service and the three items I ordered were ready for collection in less than an hour. Great service from Steve and his team

7 March 2025
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Reply from Daymans DIY

Thanks John we really appreciated you're continued custom!

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