Daymans DIY Reviews 

196
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the incredibly fast delivery service, with many household and garden goods arriving on the exact same day they are ordered. People frequently mention that the local staff are exceptionally friendly, polite, and always willing to go out of their way to help customers. Some reviewers were not happy with delivery communications, noting that they could not track their parcels online or receive advance messages before drivers arrived at their homes. Buyers explained that having more precise shipping updates and notifications would make planning around the daily arrival times much easier.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and very helpful... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast deliveries and user-friendly online... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time using Daymans DIY, and wow what incredible service. Ordered some logs and coal on Saturday morning and it was delivered within a couple of hours!! to say this exceeded my expe... See more

Company replied

Rated 5 out of 5 stars

A lovely local shop (the best in Leicester) caters for all your DIY & Gardening needs with a wide range of products at a reasonable price. The staff are friendly, professional and willing to help you,... See more

Company replied

Rated 5 out of 5 stars

I needed varnish for a couple of small jobs and going to a big hardware shop and looking round is not an option. How easy is it to look on Daymans website, find what I need, place my order on line and... See more

Company replied

Rated 5 out of 5 stars

I love this shop. The customer service is old school, just the way it should be. Seriously, support this lovely local retailer as much as possible. Both in person and online services are tip top.... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Hardware Store
  3. Lumber Store

Written by the company

Daymans DIY is a family run DIY and hardware store which has been based in the heart of Leicester since 1928. Our business has been handed down through generations of our family. Founded by William Edward Dayman in 1928 on the same road that we are based today. The shop is currently ran by Steve Dayman (3rd generation) & son Adam Dayman (4th generation). Excellent personal customer service is at the heart of our business and we always have the kettle on and a hot cup of tea for anyone who comes to our store. Whether its to have a brew whilst they wait for their order or to have a browse around the shop. Many of our customers have become friends over the years and we know them by name as they know us. Our shop is an Aladdin's cave of DIY and hardware including: Tools, Paint, Electrical, Building Materials, Plumbing, Garden Materials and more. We currently have over 5000 products on our website which is constantly growing. Our website and customer service are managed solely in house to offer the best service possible. We offer a number of bespoke services such as bespoke builds and free timber cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(196)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lack of communication.

This was the second delivery of propane gas I had ordered. The delivery was very quick, but I asked both times to message me before delivering, which never happened. The last time I was out and the driver had to return which cost you time and money. Geoff Stagg

20 August 2026
Rated 1 out of 5 stars

Failed to deliver

7 August 2026
Daymans DIY logo

Reply from Daymans DIY

Hello Lee, Unfortunately Royal Mail lost your parcel and it was the last of this item. So we did let you know as soon as we found out and processed you with a full refund. It is frustrating when this happens for us both.

Rated 5 out of 5 stars

Delighted

Easy transaction fast postage and fast delivery . Great product great price

10 August 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

No issues at all!

Received exactly what I ordered in perfect condition (fragile lightbulbs) and they work great.

1 August 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy to order

7 August 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

I only ordered a tiny thing

I only ordered a tiny thing - some clothes dye - but still I was made to feel very appreciated and the communication was excellent.

3 August 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 4 out of 5 stars

Great service

Great service, delivered within hours. My only niggle is that if I'd been told when the delivery was due, I'd have had the empty gas bottle ready.

21 July 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Ordered first thing

Ordered first thing, delivery an hour later. Friendly and efficient service as always
Thank you Dayman

14 July 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Friendly family firm

Friendly family firm. My dad, brother and I have been using their shop since 1950/60. Always great service.
Ordered a gas bottle for bbq, arrived very quickly. Thank you.

14 July 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Absolutely no issues from start to…

Absolutely no issues from start to finish, very friendly and helpful and I hope to return for more items in the future. 5 star friendly service - thankyou.

7 July 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

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