Ashley Andrews Limited Reviews 

408
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting they are exactly as described and meet expectations, often exceeding them with their superior performance and elegant finishes. Many people highlight the excellent and swift delivery service, with items arriving promptly, often the next day, and always well-packaged to prevent damage. Reviewers frequently commend the overall service for being excellent and prompt, making the entire purchasing process smooth and efficient from inquiry to delivery. Customers also appreciate the ease of ordering and clear communication, which significantly contributes to a pleasant and straightforward buying experience.

What people talk about most

Product

Customers had positive experiences with product quality, frequently describing items as good quality, sturdy,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and swift delivery... See more

Quality

Clients share positive opinions on quality, consistently praising the products as good, great, and top... See more

Order

People report positive experiences with the ordering process, often highlighting its ease and efficiency.... See more

Service

Users describe positive interactions with service, frequently highlighting its excellence and speed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great item at a great price. Also, the independent courier delivered it to the wrong address (my house is hard to find). Ashley Andrews team got on the case immediately and figured out where the packa... See more

Company replied

Rated 5 out of 5 stars

First time user of this company. Good product pricing, easy to navigate website and simple checkout process. Product was in line with description and expectation. Delivery was made quickly and in line... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Very prompt delivery, keeping me up to date with the whole process. The door knobbs are a good quality & look lovely on the doors. Very impressed. I will definitely recommen... See more

Company replied

Rated 5 out of 5 stars

I ordered two large solid brass bolts and received them within 48 hours via DPD. Well packaged, very slight scratch on polished surface of 1 bolt but acceptable....

Company replied


Company details

  1. Hardware Store
  2. Decoration and Interior Design Store
  3. Do-it-Yourself Shop
  4. Hardware Accessories Store
  5. Interior Door
  6. Kitchen Furniture Store

Written by the company

Welcome to DoorHardware.co.uk, your reliable online source for premium door hardware. We offer an extensive range of only the highest quality products, including door handles, doorknobs, cabinet hardware, pull handles, external hardware, window hardware and electrical switches and sockets. Our carefully curated range is selected for its durability and craftsmanship, ensuring you receive only the best. With a variety of finishes to choose from, you can effortlessly match your hardware to the décor of your home, office, or commercial space. We have a well-stocked warehouse and use next day delivery for all of our orders, allowing us to provide fast and efficient service. Orders placed before midday are also dispatched the same day*, and if your order is over £50 in value, you'll receive free shipping! We are committed to exceptional customer service and always welcome your feedback to help us improve. Thank you for visiting DoorHardware.co.uk – we appreciate your business! *Electrical items are made to order and may take longer to dispatch.

www.Doorhardware.co.uk

Written by the company

Why choose us?
At Doorhardware, we are your reliable online source for the complete M. Marcus range. Our extensive collection comes in a variety of finishes, meaning you can seamlessly coordinate your home, shop or office décor.
Fast and Efficient Service
All of our products are dispatched directly from our well-stocked warehouse on a 24hr delivery service. Order before midday to receive same-day dispatch.
Top-Quality Products
We pride ourselves on delivering only the highest quality hardware, so you can trust us for lasting performance.
Exceptional Customer Support
We place customer service at the heart of our business. We are committed to ensuring your total satisfaction every step of the way.

Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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4.9

All reviews

(408)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. The door handles appear to be good quality and decent value. Time will tell if they last.

2 July 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thank you for taking the time to leave us feedback; we're confident that you'll be pleased with the goods but please do come back to us if you face any issues. Remember, we have a 10 year mechanical warranty - https://www.doorhardware.co.uk/faqs#

Rated 5 out of 5 stars

Quickly posted and fast refund of item…

Quickly posted and fast refund of item that I got in the wrong size. Great service.

16 June 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thanks so much for your feedback; we're so pleased everything was smooth from start to finish.

Rated 5 out of 5 stars

Easy ordering / quick delivery and 5*

Easy ordering / quick delivery and 5* . Good quality item . Thank you

18 June 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thank you for taking the time to leave a comment; we're delighted you were pleased with all aspects of the order.

Rated 5 out of 5 stars

Excellent service

Brilliant communication … customer focused… polite telephone operator
A pleasure to buy from

8 June 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thank you so much for your kind words. We're so pleased to hear them.

Rated 5 out of 5 stars

amazing customer service

parcel not arrived yet (only just ordered it), however the customer service was outstanding. i under ordered some parts and the team contacted me to check my order and ammended it super easily, quickly and conveniently.

13 May 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Hi, thank you so much for your feedback. We really do appreciate it. Orders aren't just sales to us; we want to ensure we give the best service possible so that you remember us for any future purchases, or maybe put in a good word if you know someone looking to make a similar purchase :) Thank you again!

Rated 5 out of 5 stars

Good job !

I ordered some internal door handles for my daughter. When I called to check some of the other dimensions etc Roisin could not have been more helpful. I subsequently placed an easy online order and the new handles arrived DPD the next evening. Price was fair and quality was excellent. Good job !

8 May 2026
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Reply from Ashley Andrews Limited

Thanks so much for your kind comments :) pleased we could help!

Rated 5 out of 5 stars

Excellent advice and service

Excellent advice and service. Very professional and supportive as I had no idea what I needed to do to change a bathroom lock. Thank you.

16 April 2026
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Reply from Ashley Andrews Limited

We're pleased we could help :) thank you for leaving us such lovely feedback.

Rated 5 out of 5 stars

Excellent and speedy service

Excellent and speedy service. Products well packed avoiding claims or returns. Will use again when necessary.

13 April 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thanks so much for your feedback; we do hope you'll use us again :)

Rated 5 out of 5 stars

helpful staff

i just find roisin the most helpful of people, and that makes the whole experience much easier.

13 April 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thank you so much for your kind comment :)

Rated 4 out of 5 stars

Finally sortedProblem with the website for online…

Problem with the website for online ordering. Sent 2 emails to sales to try and process the order and didn't get a reply. Once website up again order was quickly processed and dispatched.

19 March 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thanks for your feedback; we still would like to understand what problem you were having with ordering online as we were receiving other orders at that time. We also did reply to you via email, so perhaps this was filtered through to your spam/junk? We raised a proforma order for you, which was cancelled once we'd seen the online order confirmed. If you'd like any more information (we're happy to forward the emails again), or if you would like to provide us with more details of the problem you faced, then please do let us know :) Thank you again.

Rated 5 out of 5 stars

Excellent

Excellent, prompt service with products as advertised

5 March 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thank you very much for your comments; we're so pleased you're happy

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery

10 February 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thanks for your feedback :)

Rated 5 out of 5 stars

Quality Handle

Easy website to navigate, great pictures and descriptions. Arrived very swiftly and top quality handle - very sturdy and exactly what I was looking for at an affordable price.

10 February 2026
Ashley Andrews Limited logo

Reply from Ashley Andrews Limited

Thanks for your kind words, we really appreciate your feedback

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