I wanted to buy a solid teak armchair that I could leave outside in all weathers, to match a bench I bought 30 years ago which is till looking great. Many other companies have chairs which look ok but... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely delighted with our new teak table and 6 rattan and teak chairs. Stunning workmanship and quality. We’ve been looking for a while and nothing compares on quality and price. Delivered within... See more
Company replied
Trading under the name Jati we went to view the range at the factory and had an excellent greeting. Perhaps the only slightly negative point is the showroom - could be bigger and more comprehensive.... See more
Company replied
We were delighted to discover Cyan furniture. We visited their showroom where we tried various patio chairs.Sarah gave us great advice when she understood our constraints. All furniture was great qual... See more
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Company details
Written by the company
Cyan is a leading manufacturer and supplier of high-end teak and wicker garden furniture to homes, luxury hotels, spas, resorts, local authorities, schools, restaurants, clubs and so on. We’re competitively priced, with a strong commitment to bio-diversity and sustainable growth.
Contact info
Unit 8, Gateway Business Park, Station Approach Road, CR5 2NS, Coulsdon, Surrey, United Kingdom
- 020 8655 6240
- customer.care@cyan.co.uk
- cyan-teak-furniture.com
4.7
Excellent
301 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good purchase.
Delivered on time. Driver helpful and pleasant.
The chair is sturdy and so comfortable. The back helps with my spine. I can sit longer.
It looks good in the garden.
Pleased with my purchase.
19 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your review.
We're delighted to hear that your chair was delivered on time and that our driver was helpful. It's wonderful to know that you find the chair sturdy and comfortable.
Thank you for choosing us, and we hope you continue to enjoy your chair for many years to come!
A good company trying to do the right…
A good company trying to do the right thing but of the two sets of garden furniture the garden chairs with arms broke down almost immediately leaving sheared off bolts. The company offered to repair and return which is very worrying for us as we are both in our 70s. Their response could be within their rights but not if it's a design error and we cannot afford to take the risk. We were very lucky that both the chairs collapsing in the first place didn't cause an injury. We are ready to accept armless chairs which seem to be ok as replacements but there's been no reply to ourlast communication on this matter.
6 June 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your feedback.
We are sorry to hear about the issues you experienced with the chairs and understand your concerns. Customer safety is extremely important to us, which is why we responded promptly when the matter was reported and offered a repair under warranty in line with both our terms and conditions and your consumer rights.
While we appreciate your concerns regarding a possible design fault, we have sold many of these chairs over a number of years without encountering similar issues, and therefore do not believe this to be a design-related problem.
We understand that our proposed resolution was not the outcome you were hoping for. However, we have made every effort to assist and provide a fair and appropriate solution based on the circumstances.
Thank you for taking the time to share your feedback.
Excellent product and service…
Really pleased with the service provided and the product. The seats are very sturdy and well built, they should last for years. The delivery was on time and the delivery men were very professional. All in all, delighted with the purchase.
28 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your review David.
We're delighted to hear that you're pleased with both the product and the service you received. It's great to know the products met your expectations for quality and durability, and that the delivery team provided a professional service.
Thank you for choosing us, and we hope you enjoy your furniture for many years to come!
Really good quality and speedy…
Really good quality and speedy delivery. I'm really pleased with my bench. It's robust, well made and the wood is sturdy and attractive...and a good price!
24 April 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your fantastic review. We're delighted to hear that you're so pleased with your new bench!
We hope you enjoy your bench for many years to come.
Excellent products
We ordered some cushions to go with our Bali Reclining Chairs. Although expensive, the quality is superb and certainly more comfortable than the cheaper cushions they replaced. Ordering and delivery, was as usual, quick and efficient.
4 June 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your wonderful review Sarah!
We're delighted to hear that you're so pleased with your new cushions. It's great to know that the quality and comfort have lived up to your expectations and proved to be a worthwhile investment.
Thank you for your continued support. We hope you enjoy many relaxing hours in your chairs for years to come.
Reply from Cyan Teak Furniture
Thank you for your review Jenny!
We're delighted to hear that you're pleased with your furniture and that the delivery process went smoothly.
Thank you for choosing Jati. We hope you enjoy your furniture for many years to come.
Delighted with our teak chairs and…
Delighted with our teak chairs and table. The quality is outstanding and the service was very good - great communication and friendly delivery. Thank you
4 June 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your lovely review Anne!
We're delighted to hear that you're so pleased with your furniture. It's wonderful to know that the quality met your expectations and that you were happy with the service, communication, and delivery.
We hope you enjoy your furniture for many years to come.
Reply from Cyan Teak Furniture
Thank you for your review Gavin! We're delighted to hear that you had a great experience with us. Your kind feedback is very much appreciated.
We hope you enjoy your furniture for many years to come.
Ordered Sunday
Ordered Sunday, phone call Monday morning, great bench delivered Tuesday at exactly the time specified. Thus, excellent service along with an outstanding product very reasonably priced. Thank you!
10 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your wonderful review Trevor. We're delighted to hear that your experience was so smooth!
We hope you enjoy your bench for many years to come.
Outstanding quality and delivery
Ordered a bench and 3 days later it arrived. The quality is exceptional. The delivery was brilliant. The process of ordering to receiving the bench has been outstanding. Cannot fault the product or the service. Thank you so much. Highly recommend and will definitely use again.
12 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you so much for your wonderful review and recommendation. We're delighted to hear that your bench arrived quickly and that both the quality of the product and the delivery experience exceeded your expectations.
Thank you for choosing us, we hope you enjoy your bench for many years to come.
Exactly what we were looking for
Exactly what we were looking for, sturdily built, and delivered in very short time!
15 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your great review. We're delighted to hear that the bench was exactly what you were looking for and that you were pleased with its sturdy construction and fast delivery.
We really appreciate your feedback and hope you enjoy your bench for many years to come.
I would like to give 10 stars
I would like to give 10 stars! Great website and showroom, excellent friendly and professional staff. Table and chairs delivered today, very well packed. Superb item, excellent value for money. We will be back for another set soon. Highly recommended.
3 June 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you so much for your fantastic review Christina. We're thrilled to hear that you had such a positive experience, from visiting our website and showroom to the delivery of your table and chairs.
It's wonderful to know that you found our team friendly and professional, and that you were pleased with the quality, packaging, and value of your new furniture.
We look forward to welcoming you back soon. Thank you again for your support and enjoy your garden furniture!
So very disappointed with my purchase…
So very disappointed with my purchase of replacement sun lounger cushions. The previous ones I bought from the same company folded up neatly into a tidy shape. The new ones don't fold up so unless you have a massive shed to store them flat avoid buying them. The company said it was their revised shape to make it more comfortable to lie on. There was absolutely nothing wrong with the old design.we lay on them for 12 years and we were always extremely comfortable.
2 June 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your feedback, Mrs Dewhurst. We’re very sorry to hear how disappointed you are with your replacement sun lounger cushions, especially as you have been a valued customer of ours for many years.
As we explained in our recent correspondence, the cushion design was changed some time ago, with the connecting fabric flap moved from the back to the front seam. This was done to improve comfort, give a neater finish, and help prevent water from pooling between the cushion sections after rain or use after swimming. The revised design also helps the cushions dry more quickly.
We do understand that this means the cushions fold differently from your original set and we appreciate that this has created a storage issue for you. Your previous cushions lasting for so many years (13 years) is something we are proud of, and we are sorry that the updated design has not suited your needs in the same way.
We genuinely value your longstanding custom and your feedback, which we will keep in mind as we continue to review and develop our products.
Top-Notch Quality and Stellar Service!
This is our second parasol from Cyan and, once again, they did not disappoint! Having been so pleased with our first one, we didn't hesitate to buy another.
The customer service was excellent, delivery was incredibly fast, they happened to be in our area and had it to us within a matter of days. It arrived well-packed and was exceptionally easy to assemble. The tilting hinge feature on this 3m hardwood model is an absolute godsend and a fantastic upgrade from our previous umbrella.
18 April 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your wonderful review Vivien and for choosing us again!
We're delighted to hear that your second parasol has lived up to your expectations. It's great to know you were pleased with our customer service, fast delivery, and easy assembly.
We hope you enjoy your parasol for many years to come!
Teak bench absolutely stunning
Teak bench absolutely stunning, I spoke to customer service with a question,who were very helpful and friendly so gave me the confidence to order,the process of ordering was very easy arrived quickly.The delivery guy went over and above to deliver.Thanks to the whole team .
21 April 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your fantastic review.
We're delighted to hear that your bench has exceeded your expectations. It's wonderful to know that our customer service team and delivery driver were helpful - we'll be sure to pass these comments on to them.
We hope you enjoy your bench for many years to come!
excellent teak table and chairs
excellent teak table and chairs, with quick and safe delivery, very courteous service. We look forward to many years enjoying our lovely new garden furniture and hope not to need to replace it for a long time, but when we do, we will definitely return to this company
26 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your lovely review Paula!
We're delighted to hear that you're so pleased with your new furniture, and that the delivery was both quick and handled with care.
We hope you enjoy many years of relaxation with your new garden furniture. Your confidence in returning to us in the future means a great deal!
Great service and Delivery updates
Great service and Delivery updates. Bench was placed in theback garden as we advised we wouldn't be home for Delivery.
Bench looks great and very solid.
Highly recommend thanks
12 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your fantastic review!
We're delighted to hear that you were pleased with our service and the appearance of your new bench.
Thank you for choosing us, and we hope you enjoy your bench for many years to come!
Top quality timber and craftmanship…
Top quality timber and craftmanship went into this ready-assembled sturdy bench. Mortise and tenon joints throughout, neatly plugged screw-holes underneath, and avoidance of joined lengths to create the broader widths needed in the design. These are some of the finer details that make this product outstanding.
Good communication and efficient delivery.
22 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for such a thoughtful and detailed review. We’re delighted to hear how much you appreciate the craftsmanship of the bench.
We’re also pleased that you found the communication and delivery efficient throughout. We hope you enjoy your bench for many years to come!
Truly the best bench I have ever had…
Truly the best bench I have ever had the quality is outstanding. A true bench amongst benches!
12 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for such a fantastic review Jonathan! We’re thrilled to hear your new bench has made such an impression.
Thank you for your support. We hope you enjoy your bench for years to come!
good quality cushion
good quality cushion. The shape was not quite accurate.
12 May 2026
Unprompted review
Reply from Cyan Teak Furniture
Thank you for your feedback and for taking the time to leave a review Paul! We’re pleased you were happy with the quality of the cushion and appreciate your comments.
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