I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... See more
Company replied
Gentleman who dealt with my enquiry was extremely helpful. Clear and precise. Excellent quotation for my new van, which I was only to happy to accept. Considering I had never heard of your company... See more
Company replied
I would like to express my sincere thanks and appreciation to Kanye for her outstanding service and professionalism. She was extremely helpful, patient, and went above and beyond to support me and... See more
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Company details
Information provided by various external sources
We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.
Contact info
Brightside Park, Severn Bridge, BS35 4BL, Aust, Bristol, United Kingdom
- 0333 005 2360
- cvd-insurance.co.uk
4.8
Excellent
3K reviews
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Friendly & helpful service
4 October 2025
Reply from Commercial Vehicle Direct
Hello Marek, thank you for the 5* review. Above all else, we aim to provide a positive and friendly experience for our customers.
Connor
Excellent customer service
I contacted CVD for a van insurance quotation and I have to say the professionalism and expertise Mike your colleague showed in guiding me through my insurance quotation and getting the most competitive quote for me was second to none also his patience was exceptional. Thank you, once again 😊
7 October 2025
Reply from Commercial Vehicle Direct
Hi Richard, thank you for the great review. We're happy you're pleased with the service, we'll ensure your great feedback is passed to the agent's manager to receive the praise they deserve!
Connor
DISTRESSING experience
CVD insured my converted motorhome two years ago and I had no problems the first year. The second year I renewed and after two months they cancelled saying that I had not notified them of current milage of van. The first I knew of this cancellation was when the police wrote to me to say I had been driving the van without insurance.
When I contacted CVD they said I would have to take out a new policy with them and charged me £90 on top of my £490 premium that I had paid 6 weeks earlier
Then they said that they could not insure me and said I was only entitled to a refund of £181.
This was at the start of September and despite me phoning them several times I have still not received my refund
I notice that they are no longer taking on any new car of van insurance which leads me to believe they may be in financial difficulty. I have been insuring vehicles for the last 50 years and have never experienced this level of neglect shown to customers from any other company. It is disgraceful .
7 October 2025
Unprompted review
Reply from Commercial Vehicle Direct
Hello Mr Reilly,
We're sorry that you were unhappy with the service provided. I would like to look into this for you to try and provide a resolution but am unable to locate your policy. I would like to just confirm it is our sister company, Brightside Insurance, who are no longer offering New Business.
Please can you email geninfobright@brightsidegroup.co.uk and let us know your policy information so we can do this for you.
Connor
As this was a new policy and had to go…
As this was a new policy and had to go through all the details the person was very patient and helpful.
In the end the policy was setup and all was good.
30 September 2025
Reply from Commercial Vehicle Direct
Hi Taher,
Thanks for the great review! We always take our time to ensure you receive all necessary information prior to taking out the policy with us, to make sure it meets your needs.
Connor
I was helped with setting up my van…
I was helped with setting up my van insurance by Katie B.
She was incredibly helpful and very professional,
patiently guiding me through the process.
Great cover at a great price too!
3 October 2025
Unprompted review
Reply from Commercial Vehicle Direct
Hello Magdalena,
Thank-you for the great review! We'll ensure this feedback is passed to Katie's manager so she receives appropriate praise!
Thanks,
Connor
It was ok but still waiting for my…
It was ok but still waiting for my postal paperwork to arrive
1 September 2025
Reply from Commercial Vehicle Direct
Hi Alison,
Thanks for your review. Your documents were issued by post at point of sale, but I have just issued them for you again. These can take 5-7 working days.
Thanks,
Connor
The lady helped me through the long…
The lady helped me through the long grass of motoring jargon.
Most helpful.
6 October 2025
Unprompted review
Reply from Commercial Vehicle Direct
Hi Mary, thanks for the great review. We're glad you found our staff helpful!
Connor
Insured our two vans with Tilly today.
Insured our two vans with Tilly today.
Clear and precise detail and not painful at all.
As a Customer Representative 'Brightside' should be proud to have such quality staff.
2 October 2025
Unprompted review
Reply from Commercial Vehicle Direct
We're happy to hear that insuring your vans was a clear and precise experience. We appreciate your positive feedback regarding the quality of our staff and the service you received. Thank you Jade
Reply from Commercial Vehicle Direct
Hello, thank you for the positive review. We always make sure you are fully informed prior to taking out a policy to make sure it's right for you and fits your needs.
Connor
Reply from Commercial Vehicle Direct
Hello Alistair, thank you for the great review. We aim to make the process as easy and quick for our customers as possible - whilst providing all necessary information!
Connor
Reply from Commercial Vehicle Direct
Hi Robert - thanks for the 5* review! Please get in touch if you need assistance on your insurance policy.
Connor
Reply from Commercial Vehicle Direct
Hi Mark, thanks for the great review. We're glad you're happy with the process.
Connor
Excellent service start to finish
Excellent service start to finish.
Quick and easy and very nice to deal with
20 September 2025
Reply from Commercial Vehicle Direct
Hi Richard, thank you so much for the great review. We're glad you were pleased with the service and the speed of everything!
Connor
Always willing to help
12 September 2025
Reply from Commercial Vehicle Direct
Hi Anthony, thanks for the 5* review. We pride ourselves on always going the extra mile for our customers!
Connor
Straight talking
The explanation was concise and easily understood it made my decision straightforward and simple
5 September 2025
Reply from Commercial Vehicle Direct
We're happy to hear that our clear explanation helped simplify your decision-making process. Thank you for sharing your positive experience with us!
Thankyou!
Jade
Very straight forward and good value…
Very straight forward and good value for money. Would highly recommend.
2 September 2025
Reply from Commercial Vehicle Direct
Hi Ian, thanks for the great review. We aim to make the process as straight forward as possible for our customers!
Connor
Reply from Commercial Vehicle Direct
We are so happy to hear that you found our communication helpful. Thank you for your positive feedback; we appreciate it.
Thankyou
Jade
Reply from Commercial Vehicle Direct
Thankyou for your 5* Review, We are glad we have been able to make this process easy for you.
Many thanks
Jade
Speedy response to getting a quote and…
Speedy response to getting a quote and and very helpful and explaining everything very good
20 August 2025
Reply from Commercial Vehicle Direct
Hi Ian, thanks for the great review! We're glad you're pleased with the service, we always ensure we give our customers all information and explain things clearly to allow you to make an informed decision.
Connor
I today renewed my van insurance
I today renewed my van insurance. I dealt with Jessica Creed on the phone and she was lovely and super efficient. Renewing insurance is often quite stressful and Jessica made it easy.
2 September 2025
Unprompted review
Reply from Commercial Vehicle Direct
Hi Lesley, thanks for the 5* review - we will ensure this feedback is passed on to the agents manager so they receive the recognition for their great service!
Connor
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