I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... See more
Company replied
Gentleman who dealt with my enquiry was extremely helpful. Clear and precise. Excellent quotation for my new van, which I was only to happy to accept. Considering I had never heard of your company... See more
Company replied
I would like to express my sincere thanks and appreciation to Kanye for her outstanding service and professionalism. She was extremely helpful, patient, and went above and beyond to support me and... See more
Company replied
Company details
Information provided by various external sources
We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.
Contact info
Brightside Park, Severn Bridge, BS35 4BL, Aust, Bristol, United Kingdom
- 0333 005 2360
- cvd-insurance.co.uk
4.8
Excellent
3K reviews
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Reply from Commercial Vehicle Direct
Hello Trevor,
Thank you for the 5* review, we're glad you were pleased with our staff!
Connor
The lady I dealt with was very helpful…
The lady I dealt with was very helpful and professional didn’t leave any stone unturned very happy with the service
17 February 2026
Reply from Commercial Vehicle Direct
Hi Paul,
Thank you for the great review - our agents are meticulous in making sure they capture all necessary information in order to find a policy that is right for you!
Connor
Great service Jonathan was really…
Great service Jonathan was really friendly and efficient.
He really helped me in any way he could and made my predicament work.
At last a human that understands and doesn't just read off script.
15 February 2026
Reply from Commercial Vehicle Direct
Hi Charles,
Thank you for such a great review, I will ensure this feedback is passed to Jonathan and his manager so he gets recognition for providing such great service!
Connor
Reply from Commercial Vehicle Direct
Hello Christine,
Thank you for the 5* review, we aim to provide the best service possible so receiving feedback like this is music to our ears!
Connor
easy to renew didntt have to do a thing…
easy to renew didntt have to do a thing customer care is excellent
14 February 2026
Reply from Commercial Vehicle Direct
Hi Heather,
Thanks so much for the great review, we're glad you were pleased with the renewal process and have chosen CVD for another year!
Connor
a carefull step by step run through…
a carefull step by step run through without pressure sales very helpfull rep
11 February 2026
Reply from Commercial Vehicle Direct
Hello Andrew, thank you for the great review! We're pleased you found our sales agent helpful. We always make sure you have all the knowledge needed before proceeding with a policy!
Connor
The agent i dealt with was extremely…
The agent i dealt with was extremely helpful and answered any questions i had.there wasn't any pressure to buy just lots of great assistance.
6 February 2026
Reply from Commercial Vehicle Direct
Hello Mr Bell,
Thank you so much for the 5* review, we're glad you're happy with the process of setting up your policy!
Connor
Reply from Commercial Vehicle Direct
Hello Mandy, thank you so much for the great review. We're glad you chose CVD for your insurance needs for another year.
Connor
Absolutely a pleasure
Absolutely a pleasure, spoke with Katie and she couldn’t be more helpful and pleasant and she arranged my van insurance from start to finish.
29 January 2026
Unprompted review
Reply from Commercial Vehicle Direct
Hi Paul,
Thanks for the great review! We'll make sure your lovely feedback is passed on to Katie and her manager :)
Connor
Easy with these guys 👍👍
17 January 2026
Reply from Commercial Vehicle Direct
Hi Craig, thank you for the great review! We're glad you found the process easy.
Connor
Reply from Commercial Vehicle Direct
Hello Roy,
Thank you for the great review - we always aim to provide you with the best possible price and we're glad you're happy with what you've paid this year.
Connor
Reply from Commercial Vehicle Direct
Hello Simon,
Thanks for the 5* review! We pride ourselves on our agents providing a friendly service and giving customers all required information!
Connor
Good but long winded
12 January 2026
Reply from Commercial Vehicle Direct
Hello,
Thank you for the 5* review! We're sorry you found the process to be long winded, we regularly review our scripts to ensure that we disclose all necessary information and provide you with everything we need, and making it as pain free for customers as possible.
Connor
They have always managed to come up…
They have always managed to come up with a reasonable quote for me.
30 December 2025
Reply from Commercial Vehicle Direct
Hello Mr Fowler,
Thanks for the 5* review, we're glad you are happy with the quote provided!
Connor
Outstanding Service from Kanye🌺🌺🌺
I would like to express my sincere thanks and appreciation to Kanye for her outstanding service and professionalism. She was extremely helpful, patient, and went above and beyond to support me and explain everything clearly regarding my insurance quote. Her communication was excellent, and it was clear that she genuinely cares about her customers.
She is a real asset to the company, and I have no doubt she has a very bright future ahead. I wish her every success. Highly recommended
thank you, Kanye!
9 January 2026
Unprompted review
Reply from Commercial Vehicle Direct
Hi Mohammed,
Thank you so much for the great review! We'll make sure Kanye and her manager receive this excellent feedback and she is rewarded for this.
Connor
Rang me before policy expired/…
Rang me before policy expired/ discussed and got me a better deal, have used CVD for a few years now 👌👌
20 December 2025
Reply from Commercial Vehicle Direct
Hello Diane,
Thanks for the 5* review! We're glad you're pleased with the deal for your insurance.
Connor
I've used cvd for years
I've used cvd for years , always very good on the phone and get your insurance sorted in good time .
19 December 2025
Reply from Commercial Vehicle Direct
Hi Simon,
Thanks for taking the time to leave a review. We're glad you're happy with the process and value your many years of loyalty!
Connor
Very helpful
I had a complex request and Kanye was incredibly helpful and patient. Great service.
15 December 2025
Unprompted review
Reply from Commercial Vehicle Direct
Hi Sarah,
Thanks for the 5* review, we'll ensure Kanye receives your great feedback!
Connor
Reply from Commercial Vehicle Direct
HI Robert,
Thanks for the great review, we're glad you're pleased with the service!
Connor
Great experience let down by dismissive follow up.
Very easy move from my old insurance company to this company.
Easy to understand, helpful and pleasant person on the phone completing the details.
My only criticism would be that after emailing me a request for some information-which i supplied-They failed to answer a couple of questions i asked in relation to their request for information. They simply replied with 'We now have all the information we need' so a little disappointing really. Let down an otherwise text book process.
1 December 2025
Reply from Commercial Vehicle Direct
Hello Mark,
Thank you for your review. We're glad you found the process easy to understand and found our agents to be helpful and answer your queries.
I apologise that you received no reply to your queries, I have located this email communication and have replied to your queries. I have also fed back to the admin team to ensure emails are reviewed in full so this doesn't happen again.
Thanks,
Connor
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