Volkswagen Financial Services UK Reviews 11,242

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, professionalism, and helpfulness, making the entire process smooth and stress-free. Many people highlight the excellent service, noting that everything was explained clearly and handled efficiently, leading to a very enjoyable experience. The user experience is frequently described as seamless and straightforward, with many appreciating the ease of setting up financial agreements and the overall support received. However, some customers also noted issues with customer service, mentioning difficulties in reaching representatives and receiving conflicting information. A few other people felt dissatisfied with the product itself, citing problems like incorrect badging, missing features, or receiving a new car with existing damage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, with many describing it as a super experience from start to... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting excellent and... See more

Product

Clients share ambiguous opinions on product, with many expressing satisfaction with their new vehicles,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Logical process, however some of the documents sent to sign had very small font and were difficult to read on a mobile phone. Didn't feel particularly in control of what I was signing initially, but... See more

Company replied

Rated 5 out of 5 stars

From start to finish the attentiveness of the staff was second to none. Helpful, friendly and professional from the front desk to Simon tombs the sales executive. Kept informed on progress when my ne... See more

Company replied

Rated 5 out of 5 stars

The Skoda garage in Stirling was welcoming and the sales person Daniel McKenzie was amazing. His product knowledge and pleasant manner shone through from first contact. Nothing was too much bother a... See more

Company replied

Rated 5 out of 5 stars

Everything was explained in a plain and simple manner. The process was easy to follow. I felt fully informed throughout the process. The sales staff member I dealt with at VW Hereford explained everyt... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

At Volkswagen Financial Services UK, we’re all about you. Getting you on the road. Keeping you on the road. And protecting you on the road. With our straightforward finance, servicing, insurance and mobility products, available to customers across the Volkswagen Group in the UK. We’re home to many of the world’s most loved vehicle brands, including Volkswagen, Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini, Volkswagen Commercial Vehicles and MAN Truck & Bus.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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Rated 5 out of 5 stars

Financial services

Financial service and customer service have been absolutely fantastic, very suitable advice, helping me make the right decision in buying, I can keep on track as to what is going on with payments and what has been agreed, secure and safe with trust right at the centre, guaranteed with peace of mind, superb.

8 May 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Taylor was very professional

Taylor was very professional, friendly and helpful. We were and are very happy with the car.

2 May 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

I recently purchased a ŠKODA Kodiaq…

I recently purchased a ŠKODA Kodiaq from Slough dealership and the whole experience was very positive.
The sales team were extremely helpful with all the paperwork and made the process straightforward and stress‑free. They took the time to answer all my questions in detail and provided all the information I requested about the car and the finance options. Their communication was clear and honest throughout, which gave me confidence in my purchase.
Overall, I’m very happy with both the car and the service I received, and I would not hesitate to recommend this team to others.

1 May 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

My only feedback as a ‘first time’…

My only feedback as a ‘first time’ leaser, is that l had to take delivery 1 month earlier than preferred. So in all honesty l can’t comment on the actual car, as not used as yet.

21 May 2026
Unprompted review
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Reply from Volkswagen Financial Services UK

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Rated 5 out of 5 stars

Everything explained fully

Everything explained fully, openly and boringly!

29 April 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Great customer service and a shout out to Harkaran

Harkaran was really helpful and very thorough. I asked for several quotes and he responded quickly to those requests and any questions I had. It was a very pleasant and simple process making it a very easy decision to stay with Skoda.

19 May 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

The staff are friendly and kind

The staff are friendly and kind. They went the extra mile to help me. I received flowers when I bought my car which was a lovely surprise. A very welcoming environment. Thanks to the team.

1 May 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

VW Canterbury

The whole experience of purchasing a new car with VW Canterbury was made easy and the whole from start to finish was explained fully, reducing any unnecessary stress.

1 May 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Easy to organise

Easy to organise

30 April 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

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Rated 5 out of 5 stars

Excellent Customer Service

Excellent service from all the sales team who explained all my options . I am now the proud driver of a brand new VW Tiago.

29 April 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Chris @ Hadwins VW

Chris @ Hadwins VW made us feel very comfortable during the whole car buying process, excellent knowledge of the product and financial services provided to us.
Would highly recommend anyone thinking of buying a new or used car from VW Hadwins to ask for Chris.

18 April 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Easy process from start to finish

I had already taken another Koraq for a test drive and whilst I liked the car I didn’t want the colour that was available. I searched Skoda’s website and found one on Driftbridge’s website.
When I called the dealership they were very prompt in arranging all the necessary paperwork and two days later I took ownership.
The salesman I dealt with was Conrad Black.
The car was perfect and I am extremely happy with my purchase.

29 April 2026
Unprompted review
Volkswagen Financial Services UK logo

Reply from Volkswagen Financial Services UK

Thanks for taking the time to share your feedback.

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