Ordered in December because they promised delivery before Christmas. No delivery. Two months later and their customer service response is "Sorry! We'll look into it". No follow up until I follow up an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CH has become a scam
Purchase in June 2025 still has not been received. I’ve exchanged a dozen emails with customer support, mostly canned responses with “a human has been assigned now!” Extremely frustrating. I’ve requested a refund multiple times. I used to a big supporter of this company so this is a major disappointment.
Rip Off Beware
This is the worst company I have ever dealt with they are worsethan there arcenemy Anish Kapoor. I ordered some art supplies on the 28th of November 2025. They arrived on the 12th of December they arrived . There was a 10 pound gift card missing from my order. After many, many emails to-and-fro . Being told that someone is looking into the matter personally after 3 more weeks . On the 16th of February2026, they accepted responsibility for not posting my gift card. I was told there would be quick action to resolve this. And thank you for my patience. A month later, I'm still waiting. My patience has run out if you deal with this company. Beware.
Its helped my projects and art…
Its helped my projects and art immensely. Really given me new mediums and tools to work with
and the name say it all "hustl" i wish…
and the name say it all "hustl" i wish i have cheak befor i try to use them, no paint, a joke of a help desk....a wast of time money and hope,if i dont get my mony back all i can hope it will help you cover your medical bill ,run away for this like fire hope it will help someone
Never received my Black 4.0
Ordered black 4.0 in June 2025.
2 month later it was still "in production".
Another month later the link had run out so I sent an e-mail asking what was going on.
Received an "we are sorry and looking into it" answer. 2 month later I sent my next request. Another "we are sorry, a REAL person is going to look into it". In January I asked for "at least my money back", cause I really don't want to deal with Culture Hustle anymore. Followed by a "We are looking into getting a refund ready", followed by a "Sorry it took so long, we are looking into your order", followed by a "we are looking into refunding" mail. Not sure if the "service" desk at Culture Hustle is just incopetent/unprofessional, or if it is pure scam at this point. Won't ever order there again. Zero stars.
Exclusivity is…Wrong
Stuart's crusade against exclusivity is something I wish more people in this world would apply to all areas of life
Fantastic product
The quality of the paint is second to…
The quality of the paint is second to none, the packaging is humorous and clever. The ethos is inclusion and art is for all, love that.
I have used this company for years-…
I have used this company for years- great, innovative products, fast shipping. I placed an order last June and still haven’t received it. I’ve sent countless emails, all with bot answers siting lost shipments and apologies saying that they will get with “the team” but no actual person to talk to with to get my order shipped. It is beyond ridiculous.
Hello, Culture Hustle customer service is terrible
Hello,
I placed an order for Mirror Gold paint on November 9, 2025. After several emails asking about the shipment, the order finally arrived in January. Unfortunately, the product sent was plain gold paint, not Mirror Gold, which is the item I paid for and is significantly more expensive.
I contacted customer service in January regarding the mistake and was told the issue was being looked into. However, I have not received any follow-up since then, and it is now March.
At this point, I would appreciate one of the following resolutions:
• A full refund, or
• A prepaid shipping label so I can return the incorrect paint and receive the Mirror Gold paint I originally ordered.
• Ship the correct paint
I have purchased paint from Cultural Hustle before and love the paint. However, this experience with customer service and this order has been very disappointing.
Will never buy from them again.
Ordered a paint
Ordered a paint. never received it and never got a refund after multiple emails. poor customer service. There is no phone number to call and the emails are signed "culture hustle" and just state that they are looking into it with no resolution,
ordered paint in November
ordered paint in November, 2025. Its now March 2026 and I have not received anything except polite AI email responses promising to elevate the issue. I'm really disappointed and bitter about it. Not a ton of money lost, but I feel like an idiot for giving it to them.
It took awile but definitely worth the…
It took awile but definitely worth the wait.
Amazing products
Amazing products, I'm very excited to use them, top marks from me!
I ordered the blackest black I've ever…
I ordered the blackest black I've ever seen, made by an very special artist. Go and surch for him! YOu will be surprised.
They are stealing from people to pay…
They are stealing from people to pay the owners legal fees. It's a collapsed pyrymid scheme. You will never receive product. The owner counts on you being overseas as protection from the repercussions of theft. The owner Stuart is a criminal. At least Anish Kapoor has integrity. Stuart is going to go down in history books as an art thief and loser.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








