culturehustle Reviews 

1,993
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Reviewers generally had an average experience overall. Many customers report extremely long waiting periods for their orders, often extending for several months or even a year, with some orders never arriving. Reviewers frequently mention a lack of genuine communication, receiving only automated or generic responses to their inquiries. This often leads to frustration regarding unfulfilled orders and difficulties in obtaining refunds, even after repeated attempts. However, some people mentioned that the products themselves are often highly regarded. Many customers praise the unique, innovative, and high-quality art materials, finding them inspiring and effective for their creative work. Some also appreciate the value and cutting-edge nature of the offerings.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers praising the unique, high-quality, and... See more

Order

Clients share negative opinions on order fulfillment, with many reporting significant delays, some waiting... See more

Response time

Customers consistently express dissatisfaction with response times, frequently receiving boilerplate or... See more

Customer service

Customers had negative experiences with customer service, expressing widespread disappointment and... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting that they have... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered in December because they promised delivery before Christmas. No delivery. Two months later and their customer service response is "Sorry! We'll look into it". No follow up until I follow up an... See more

Rated 1 out of 5 stars

Been waiting since Jan 2nd. Order not shipped. Horrible automated email replies. They've got to be in drugs to be this bad. It's taken so long I actually found other vendors for the glow pigment... See more

Rated 1 out of 5 stars

Similar experience to the other one star reviews. Placed an order early January and still don't have the paint. No response from a real person - just an AI stock answer. No refund has been issued desp... See more

Rated 1 out of 5 stars

I have used this company for years- great, innovative products, fast shipping. I placed an order last June and still haven’t received it. I’ve sent countless emails, all with bot answers siting lost... See more


2.9

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

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2.9

All reviews

(1,993)

417 reviews in the last 12 months

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Rated 1 out of 5 stars

CH has become a scam

Purchase in June 2025 still has not been received. I’ve exchanged a dozen emails with customer support, mostly canned responses with “a human has been assigned now!” Extremely frustrating. I’ve requested a refund multiple times. I used to a big supporter of this company so this is a major disappointment.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Rip Off Beware

This is the worst company I have ever dealt with they are worsethan there arcenemy Anish Kapoor. I ordered some art supplies on the 28th of November 2025. They arrived on the 12th of December they arrived .  There was a 10 pound gift card missing from my order. After many, many emails to-and-fro . Being told that someone is looking into the matter personally after 3 more weeks . On the 16th of February2026, they accepted responsibility for not posting my gift card. I was told there would be quick action to resolve this. And thank you for my patience. A month later, I'm still waiting. My patience has run out if you deal with this company. Beware.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

and the name say it all "hustl" i wish…

and the name say it all "hustl" i wish i have cheak befor i try to use them, no paint, a joke of a help desk....a wast of time money and hope,if i dont get my mony back all i can hope it will help you cover your medical bill ,run away for this like fire hope it will help someone

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Never received my Black 4.0

Ordered black 4.0 in June 2025.
2 month later it was still "in production".
Another month later the link had run out so I sent an e-mail asking what was going on.
Received an "we are sorry and looking into it" answer. 2 month later I sent my next request. Another "we are sorry, a REAL person is going to look into it". In January I asked for "at least my money back", cause I really don't want to deal with Culture Hustle anymore. Followed by a "We are looking into getting a refund ready", followed by a "Sorry it took so long, we are looking into your order", followed by a "we are looking into refunding" mail. Not sure if the "service" desk at Culture Hustle is just incopetent/unprofessional, or if it is pure scam at this point. Won't ever order there again. Zero stars.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

I have used this company for years-…

I have used this company for years- great, innovative products, fast shipping. I placed an order last June and still haven’t received it. I’ve sent countless emails, all with bot answers siting lost shipments and apologies saying that they will get with “the team” but no actual person to talk to with to get my order shipped. It is beyond ridiculous.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Hello, Culture Hustle customer service is terrible


Hello,

I placed an order for Mirror Gold paint on November 9, 2025. After several emails asking about the shipment, the order finally arrived in January. Unfortunately, the product sent was plain gold paint, not Mirror Gold, which is the item I paid for and is significantly more expensive.

I contacted customer service in January regarding the mistake and was told the issue was being looked into. However, I have not received any follow-up since then, and it is now March.

At this point, I would appreciate one of the following resolutions:
• A full refund, or
• A prepaid shipping label so I can return the incorrect paint and receive the Mirror Gold paint I originally ordered.
• Ship the correct paint

I have purchased paint from Cultural Hustle before and love the paint. However, this experience with customer service and this order has been very disappointing.

Will never buy from them again.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a paint

Ordered a paint. never received it and never got a refund after multiple emails. poor customer service. There is no phone number to call and the emails are signed "culture hustle" and just state that they are looking into it with no resolution,

27 August 2025
Unprompted review
Rated 1 out of 5 stars

ordered paint in November

ordered paint in November, 2025. Its now March 2026 and I have not received anything except polite AI email responses promising to elevate the issue. I'm really disappointed and bitter about it. Not a ton of money lost, but I feel like an idiot for giving it to them.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

They are stealing from people to pay…

They are stealing from people to pay the owners legal fees. It's a collapsed pyrymid scheme. You will never receive product. The owner counts on you being overseas as protection from the repercussions of theft. The owner Stuart is a criminal. At least Anish Kapoor has integrity. Stuart is going to go down in history books as an art thief and loser.

31 July 2025
Unprompted review

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