culturehustle Reviews 

1,997
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, most reviewers were somewhat happy with their experience overall. However, many customers report significant issues with orders, experiencing extremely long waiting times for products that often do not arrive. People frequently mention a lack of effective customer service, receiving only automated or vague responses to inquiries. Numerous consumers also express dissatisfaction with the refund process, stating they have not received their money back despite repeated requests. Conversely, some people were satisfied with the products, describing them as amazing, cutting-edge, and unique for artists. Many praised the quality of the materials, finding them inspiring and effective. A few reviewers also noted helpful and personal customer service.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising the unique, high-quality artist materials and... See more

Order

Customers had negative experiences with order fulfillment, with many reporting that their products never... See more

Response time

Users describe negative interactions with response times, frequently reporting a lack of genuine follow-up... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as disappointing and... See more

Refund

Reviewers highlight negative aspects of refund, with many reporting that they never received a refund despite... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered in December because they promised delivery before Christmas. No delivery. Two months later and their customer service response is "Sorry! We'll look into it". No follow up until I follow up an... See more

Rated 1 out of 5 stars

Been waiting since Jan 2nd. Order not shipped. Horrible automated email replies. They've got to be in drugs to be this bad. It's taken so long I actually found other vendors for the glow pigment... See more

Rated 1 out of 5 stars

Similar experience to the other one star reviews. Placed an order early January and still don't have the paint. No response from a real person - just an AI stock answer. No refund has been issued desp... See more

Rated 1 out of 5 stars

I have used this company for years- great, innovative products, fast shipping. I placed an order last June and still haven’t received it. I’ve sent countless emails, all with bot answers siting lost... See more


2.9

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

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2.9

All reviews

(1,997)

386 reviews in the last 12 months

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Rated 1 out of 5 stars

They are stealing from people to pay…

They are stealing from people to pay the owners legal fees. It's a collapsed pyrymid scheme. You will never receive product. The owner counts on you being overseas as protection from the repercussions of theft. The owner Stuart is a criminal. At least Anish Kapoor has integrity. Stuart is going to go down in history books as an art thief and loser.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER. It will never come.

Ordered a load of pigments back in Jan 2026 with fast track shipping (£30 extra) - 36 days later and multiple email chases the order is still showing as "making" and emails are generic and do not provide any clear ETA. After requesting for a refund and hearing nothing I went to check their social media. I noticed they're advertising free pink pigment with orders for the 10 year anniversary, and when I asked in the comments if they'd finally ship my order I was blocked. Looking at other reviews and comments, others have had the same issues with them for over a year. I have done a charge back with my bank and I recommend avoiding buying ANYTHING from these guys as it appears like they could be going into administration.

29 January 2026
Unprompted review
Rated 4 out of 5 stars

Good stuff bad communications

The quality of pigments and acrylic colors is very high, colors are beautiful. The thing I can not give 5 stars - client service. I understand the thing about small business and that you need time to make your stuff. But. I would prefere to have honest information about time of production. If you tell me - ok, it take 2 weeks longer and the date is this , I'm happy. If you tell me - you are our priority, we are working on it - it sounds like a bullsh*t. In fact i was nearly sure that I've simply lost my money when I saw that my order was dispatched. Another small problem - packaging. Phase pigment jar didn't have a protection cover so when I opened it i made a disaster .

21 February 2026
Unprompted review
Rated 4 out of 5 stars

Black 4.0 is a fantastic product

Black 4.0 is a fantastic product. I use it with vintage camera lenses to reduce stray light beams that can cause aberrations, and also in regular painting when the situation calls for it. I would like to see more products that enable me to play with reflectance, i.e. paints or pigments that change color under different colors of light, or possibly clear coats that react to or block infra-red and UV light.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

long wait but AWESOME

Had a longer waiting time (aprx. 3 months), but it was absolutely worth it! Things can take time, I know that by myself. But if you can afford the time, it is just great.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Vibrant colors

Overall very happy with the vibrancy of the pigments, and how bright they are under black light. Looking forward to using these in more projects going forward.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

What need to be corrected.

I waited months for delivery of an order. Every email was ignored. Every comment on social media and YouTube was ignored. The actual paint and base are great and as advertised. But the overall feeling for months that I was scammed out of money was very real. I would happily buy my materials here and would LOVE to support Stuart and his mission. But until those things are addressed and corrected, I won’t be doing it again. Which is a shame.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Never received order

Clown-car company, one order was fulfilled (present), now most recent order is six months late and nothing but AI customer service service loops. Do not entrust your money to this "company".

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam and bad costumer service

I ordered paint in OCTOBER and corrected the shipping address immediately after placing the order. Despite informing the company right away and contacting them several times afterward to confirm the updated address and request a refund, nothing was resolved. Instead, I received repeated explanations for delays, including an unusual claim that a PLANE CRASH had caused the shipment issue. In the end, I was told that neither cancelling the order nor changing the address was possible.

Overall, this was one of the most frustrating and disappointing customer service experiences I have had.

26 February 2026
Unprompted review

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