culturehustle Reviews 

They sent me the wrong product, after several attempts to contact them about the issue I have only received AI generated emails saying something along the lines of "let me look into that" followed by absolutely nothing else. If your order ships to you on time (it won't) then hope that there is nothing wrong or missing because they have absolutely no customer support.

Also products are not as good as the company wants you to believe. Just go buy black paint at your local art store, it will probably be better.

I placed an order in mid-late December 2025. It’s now July 2026 and I haven’t received my order, haven’t spoken with a human after many attempts, and have no recourse for refund. I could never, in good conscience, recommend this company for anything.

I’ve bought from this company in the past with no issues prior, But after my recent purchases in 2025, I am never touching anything from this company ever again.

It’s been a year since my last order of his products,I ordered 5 products from this company for a paid project and it’s been over a year and I never received any of them and I lost a client. I never got a tracking number, or updates, just the invoice that I had bought the product.

The customer support is an absolute joke, you either get ghosted or have to talk to a half baked AI so good luck trying to get a refund.

This lack of care and or regards to fulfilling I and many others orders is unacceptable and disgusting.

DO NOT SUPPORT THIS COMPANY OR THEY WILL JUST TAKE THE MONEY AND RUN

Nothing in the package. This is a complete and total scam. Don’t waste your time or money.

Complete a charge back. This is fraud.

I have ordered from Culture Hustle in the past and previously had no complications, which makes my recent experiences especially disappointing.
Last year, I purchased a couple of new products and then went a long time with no meaningful updates. Eventually, I received a notice from the postal company saying I owed additional duties on top of the product cost and shipping. Since I still had not received clear communication from Culture Hustle, I hesitantly paid the duties. After that, the items were shipped back to the seller without explanation.
I contacted Culture Hustle and, after waiting, was told the issue would be resolved shortly. A few days later, I followed up again and was told it would be handled immediately and that a dedicated representative would take care of my order. It was not actually resolved until about a month later, when my original purchase was quietly refunded. The duties I paid were not refunded.
Wanting to give them the benefit of the doubt, I placed a new order for different products because I no longer needed the original paints. This new order was supposed to be delivered last week, but it still has not even shipped. I contacted the company again last week and, after several days, I still have not heard back.
I really wanted to continue supporting Culture Hustle because I like the idea behind the products, and I had good experiences in the past. But the lack of communication, unresolved shipping issues, lost time, and money lost on duties have made this extremely frustrating. At this point, I am more than disappointed and would caution others to be aware that customer service and fulfillment may be unreliable. Great products do not make up for poor communication and unreliable fulfillment.

Ordered from them. It toom much longer then it should have. Asked them for updates - got same AI responses others have posted here. Begging for more time .. promising updates and to get back to me. they where just buying time.
Send many mails back and forth.
They have since took down my orders from my profile so I can not report them to shopify.

Their customer support is terrible.
My order in 2021 went fine but this time there is nothing. AI promissing me to get back to me and it never does cant charge back with my bank because its too long ago
tried reporting to the UK police - there is a fraud report but they also dont do anything.
this company is a SCAM beware !

I waited a year for my order. I contacted them a few months after I placed the order and they said a plane crashed destroying their cargo. I gave them more time, almost a year exactly, and logged in to see what excuse they had now and they had canceled my order in May and did nor refund me.

A TOTAL SCAM!!!!!!! DO NOT ENGAGE.

Very cool store and product and the person behind it is awesome!

Great experience, seems they learnt from a bumpy start - I got my stuff fast and all good - keep it up 👍👍

Love the product. Just bummed I got screwed with having to pay extra duty on top of shipping to receive the free product.

Fantastic art materials. Caters to Artist to make better products for artist. Couldn't ask for more

Really personal service and quirky unique products

Innovation is the leading item about this company...also a driving force for being unique and caring about the world and artists. Of course, less expensive shipping to USA would be great!

Products arrived quickly- was so delighted with my signed pot of Pinkest Pink! Thank you Stuart #Sharetheblack

Purchased product back in March, I never received anything. After trying to be patient I gave it until June and checked again with their site and it then showed that they had canceled my order at the end of May. This is weird because I was never notified or refunded. I emailed to get some help and someone told me they would be back to me as soon as possible. I never heard back from anyone and ended up needing to dispute the consulting with my bank.

I ordered paint from this company on 01/07 with a lead time of one week. However, I did not receive the material until 03/05. During that time, I sent 5 emails to the company, including 2 requests to cancel the order due to delay and lack of response. None of my emails received a response, and no effort was made to address or resolve my concerns.

I placed an order in June 2025 and, one year later, it has still not been shipped.

I have followed up multiple times and formally requested a refund in January 2025. Despite this, I have only received vague responses saying they are “checking with the team”, with no resolution.

This has been an extremely frustrating experience. At this point, this is clearly a failure to supply and failure to refund.

I would strongly caution others before ordering.

I got a free signed by the artist edition of Stuart Semple's pink pigment. I like his work he is also free. Everything is freeing.

DO NOT ORDER FROM THIS VENDOR. I placed an order in early May of 2025 and never received it. I emailed many times over the course of about 9 months and got only AI generated replies. There appears to be no customer service department. Request a charge back through your credit card or bank as soon as possible since you will be unable to contact a real person at Culture Hustle to get a refund.