Croudace Homes LimitedReviews 

660
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their politeness, knowledge, and professionalism. Customers consistently highlight the exceptional service, noting that issues are dealt with instantly and efficiently, often exceeding expectations. The quality of the properties is also highly regarded, with many appreciating the high standard of finish and craftsmanship. However, some people mentioned issues with communication regarding deals and agreements, expressing frustration over a lack of explanation when changes occurred. A few other people also felt that the pricing was detached from the local market and experienced delays in getting issues resolved, leading to dissatisfaction with the overall quality and service.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's helpfulness, efficiency,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent standard... See more

Location

Consumers find location to be ambiguous, with some reviewers expressing satisfaction with their new homes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a lovely bloke named Aaron visit our property in north Oxford Priory Grove today. He was incredibly polite and knowledgeable and made us feel reassured while he repaired a few things around the... See more

Company replied

Rated 5 out of 5 stars

Alin and Andy came to do the follow-up work from the snagging report on several occasions and Lukasz came once for the refitting of bath tub. They are all very professional and courteous. Before they... See more

Company replied

Rated 5 out of 5 stars

We moved into our lovely new home on Hermitage park two weeks ago! The craftsmanship of the property is fantastic and although still a building site, the estate is always clean and presentable w... See more

Company replied

Rated 5 out of 5 stars

It was lovely to see a team of volunteers from Croudace Homes taking over our hostel kitchen at Crawley Open House in West Sussex, and they cooked a delicious chicken pasta bake with dessert for our r... See more

Company replied


Company details

  1. Housing Development
  2. Home Builder

About Croudace Homes Limited

Written by the company

”Croudace”

Founded in 1946, the Croudace Homes Group is a residential developer. Croudace operates throughout the South East and enjoys a long and proud history of private ownership and financial stability.

Croudace homes range from affordable starter homes and apartments through to town houses and luxury family homes with up to six bedrooms. The primary objective of the company is to build high quality homes, backed up with excellent customer service. Croudace’s responsible approach to sustainability is matched by the company’s consideration of the environment, with developments designed with maximum green space and mature landscaping to create verdant outdoor space for the benefit of all.

The Croudace commitment to quality has been recognised by the many thousands of customers who have chosen to buy a Croudace home. The emphasis on quality and customer service has resulted in both consumer and industry awards for design, build quality and service.

The company has achieved the maximum 5 Star Award for quality and customer service from the HBF for twelve years in a row. The status of displaying ‘5 Star Builder Customer Satisfaction’ is a useful guide for potential customers to indicate the high standard they can expect from a Croudace home. The five star rating indicates that, over 90% of customers would recommend Croudace Homes to their friends.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

660 reviews

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4.7

All reviews

(660)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Alin to the rescue!

We have once again benefited from having Alin, from the after sales team, come and manage a few tweaks. He is always polite, hardworking and a pleasure to have around.
Natalie & Patrick Mousley

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Lyn and the team at Wisteria Gate, Romsey

Lyn and the team at Wisteria Gate, Braishfield, Romsey have been extremely helpful & knowledgeable in guiding us through our purchase at the development. Quick to respond to any queries and going out of their way to accommodate all of our requests for access etc.
A real credit to the company and shows the company is a first class developer.
Many thanks and looking forward to many years in our new home.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

We visited Ochre Meadows and wanted to feedback about the advisor on site, her interaction with us and how comfortable she made us feel. Lovely manner nothing was too much trouble, she made us feel valued and answered all our queries with confidence and assurance. I definitely want to revisit and feel Marnie Borrow will help us make this really important decision. Thank you for a wonderful experience.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

we recently visited Wisteria Gate and…

we recently visited Wisteria Gate and Lyn was absolutely a credit Croudace homes she went into every detail with good knowledge and made the viewing a great customer experience.
Highly recommend viewing and speaking to Lynn.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

We recently purchased a home at wisteria gate

We recently purchased a home at wisteria gate and I can’t fault the experience. Lyn white from sales was great from start to finish- knowledgable friendly and professional. She went above and beyond to help us with the stresses of the purchase process and our solicitors. We’re very pleased with our purchase and the quality of our home.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Staying in Vyne Park Was an Easy Choice, Thanks to Charlotte and Steph

We've lived on Vyne Park for the past four years, and as soon as the new phase of the development was announced, we knew we wanted our next home to be here.

From the very beginning, Charlotte and Steph were fantastic. They were always available to answer our questions, no matter how big or small, and did so with honesty and reassurance. Thanks to their help, we were able to quickly figure out what we wanted and find the perfect plot for our new home.

On a more personal note, we truly believe that we’re able to move because of Charlotte and Steph. They didn’t just guide us through buying our new home, they also supported us through the sale of our current one. At one point, we were close to giving up, but they went above and beyond to make sure everything was in place for the move to happen. That kind of dedication has made this move even more meaningful to us.

As for the build quality, we’ve all heard horror stories from other developers, but our experience on the Vyne Park estate has been nothing but positive. Of course with a new home there will be snagging, but it didn't take long for those to be dealt with. We’ve been incredibly happy here, and we’re confident that our new home will be just as well built. This next step feels like the right move for our family, and we’re so grateful to be staying within this fantastic development.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Would love my own 1 day…

My mum and dad live at Vyne Park and I have always loved the development. Hope to be in a position to purchase my first property there on the next phase. They offered me lots of help when it came to looking into getting my first mortgage. Charlotte and especially Stephanie were super friendly and helpful.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I visited VYNE PARK this weekend in the…

I visited VYNE PARK this weekend in the hope of a part exchange,it’s a beautiful development very impressed! Although I didn’t fit the criteria as I’m downsizing, I was very impressed with CHARLOTTE and her knowledge, a credit to CROUDACE , I must say. I’m very much hoping to secure a property on phase 2 in the not too distant future. Thank you CHARLOTTE

18 May 2025
Unprompted review
Rated 5 out of 5 stars

The Brooks

My experience with Croudace Homes has been all positive, Marnie and Sanaz in the sales office at The Brooks couldn’t be any more helpful. Any problems or questions are always actioned professionally and promptly. As a team they are always happy with lots of smiles, this is very refreshing and welcoming.

Sue is always at hand via email, again very fast to react with any problems I have.

Any Croudace based problems with the property I’ve had dealings with Andy and Lucas. Friendly clean and professional.

I’ve been in my new property for two months now. As with any new property there can be teething problems, but it’s how they are dealt with that really matters.

So far so good.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

The team at Vyne Park

The team at Vyne Park have been amazing, Charlotte, Stephanie and Kim have been in regular contact throughout and have been able to answer all our questions making a stressful journey of moving much more of a positive one. Not long to go before we are in our new home. Paula and Jim

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, Knowledgeable, and Accommodating - Highly Recommend a visit!

Had an excellent experience with the sales team at Vyne Park. From the very first interaction they greeted me with a smile and have been incredibly accommodating, always ready to answer my questions. Their knowledge and insight were invaluable in helping me make an informed decision to purchase.

A special mention goes to Charlotte, Kim and Stephanie, who are always ready to provide clear guidance and expertise. Their professionalism and friendly approach truly sets them apart.

I highly recommend Vyne Park and its exceptional team to anyone considering a new home purchase!

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Positive opening two years with croudace

Overall a positive experience during our first two years with Croudace after purchasing a new build.

The whole team have been great and responding and solving any issues.

A special mention to Gary & Kevin who are super polite, helpful and always on time when fixing any small issues we had in our home.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

My partner and I recently visited Vyne Park a few weeks ago and were very impressed with the selection of beautiful properties. As we are now in the process of purchasing a home, I wanted to express our sincere appreciation for the exceptional service we have received from Kim, Steph, and Charlotte.
Since we do not live locally, their willingness to accommodate our needs and their prompt responses to our inquiries have been incredibly helpful and have made this process much smoother for us.

4 May 2025
Rated 5 out of 5 stars

Following my reservation of a house at…

Following my reservation of a house at Vyne Park, Chineham I am still in contact with the Sales team as my purchase proceeds and I continue to have a very friendly and professional service. I am very excited to move in soon and can only thank Charlotte, Stephanie and Kim for helping me and going out of their way to make the purchase as smooth and exciting as possible! Would highly recommend this development.

5 May 2025
Unprompted review

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