Croudace Homes Limited Reviews 

661
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their politeness, knowledge, and professionalism. Customers consistently highlight the exceptional service, noting that issues are dealt with instantly and efficiently, often exceeding expectations. The quality of the properties is also highly regarded, with many appreciating the high standard of finish and craftsmanship. However, some people mentioned issues with communication regarding deals and agreements, expressing frustration over a lack of explanation when changes occurred. A few other people also felt that the pricing was detached from the local market and experienced delays in getting issues resolved, leading to dissatisfaction with the overall quality and service.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's helpfulness, efficiency,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent standard... See more

Location

Consumers find location to be ambiguous, with some reviewers expressing satisfaction with their new homes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a lovely bloke named Aaron visit our property in north Oxford Priory Grove today. He was incredibly polite and knowledgeable and made us feel reassured while he repaired a few things around the... See more

Company replied

Rated 5 out of 5 stars

Alin and Andy came to do the follow-up work from the snagging report on several occasions and Lukasz came once for the refitting of bath tub. They are all very professional and courteous. Before they... See more

Company replied

Rated 5 out of 5 stars

We moved into our lovely new home on Hermitage park two weeks ago! The craftsmanship of the property is fantastic and although still a building site, the estate is always clean and presentable w... See more

Company replied

Rated 5 out of 5 stars

It was lovely to see a team of volunteers from Croudace Homes taking over our hostel kitchen at Crawley Open House in West Sussex, and they cooked a delicious chicken pasta bake with dessert for our r... See more

Company replied


Company details

  1. Housing Development
  2. Home Builder

About Croudace Homes Limited

Written by the company

”Croudace”

Founded in 1946, the Croudace Homes Group is a residential developer. Croudace operates throughout the South East and enjoys a long and proud history of private ownership and financial stability.

Croudace homes range from affordable starter homes and apartments through to town houses and luxury family homes with up to six bedrooms. The primary objective of the company is to build high quality homes, backed up with excellent customer service. Croudace’s responsible approach to sustainability is matched by the company’s consideration of the environment, with developments designed with maximum green space and mature landscaping to create verdant outdoor space for the benefit of all.

The Croudace commitment to quality has been recognised by the many thousands of customers who have chosen to buy a Croudace home. The emphasis on quality and customer service has resulted in both consumer and industry awards for design, build quality and service.

The company has achieved the maximum 5 Star Award for quality and customer service from the HBF for twelve years in a row. The status of displaying ‘5 Star Builder Customer Satisfaction’ is a useful guide for potential customers to indicate the high standard they can expect from a Croudace home. The five star rating indicates that, over 90% of customers would recommend Croudace Homes to their friends.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

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4.7

All reviews

(661)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Following my reservation of a house at…

Following my reservation of a house at Vyne Park, Chineham I am still in contact with the Sales team as my purchase proceeds and I continue to have a very friendly and professional service. I am very excited to move in soon and can only thank Charlotte, Stephanie and Kim for helping me and going out of their way to make the purchase as smooth and exciting as possible! Would highly recommend this development.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Vyne Park

We visited Vyne Park over the bank holiday weekend. Steph & Charlotte were very welcoming and we were made to feel important. The show homes were beautiful and we hope to be reserving here soon when they have some 2 beds on the next phase.

3 May 2025
Unprompted review
Rated 4 out of 5 stars

My parents brought a Croudace house at…

My parents brought a Croudace house at their Whitwell development few years ago and it was a very good quality built home. We are looking for our first home and have been looking and hoping Croudace would come back to the area and with luck we saw their new development in Codicote so we decided to pop in.

Firstly I’d like to say the external look was terrible. No signage to where the sales office was but when we called and was guided where to go we had to walk up a steep gravel path which was a challenge to walk in. Secondly when we walked into the sales office it was done up beautifully. A lot has changed from when they were in the sales office at Whitwell.

We was disappointed that there was no show home to look round but what was really nice to see the sales lady in the Codicote office was the same lady who was at the Whitwell development. What a small world and really happy to see she is still with Croudace.
To see her brought back the time when my parents brought and it was 5 star service throughout then. We loved our home at Whitwell.

Unfortunately I have only given 4 stars because the overall appearance and not able to easily find the office which is such a shame.
I look forward to seeing the show homes when they are ready for looking round.

Croudace is a 5 star builder and the sales staff are all friendly and nothing too much to ask or show us.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Lovely viewing experience

I had a lovely viewing recently at the Brooks, what a welcoming sales team, extremely knowledgeable but no hard selling. It’s still early to know where we want to live but the homes are beautiful and finished to such a high standard, both Marnie and Sanaz made it such a memorable experience!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

We are in the process of buying a house…

We are in the process of buying a house at Vyne Park.
The friendly welcome when we randomly called in and asked to view the show home was so nice. On our second visit all our questions were answered clearly and concisely, nothing was too much trouble.
As we don’t live near to the area, I have greatly appreciated the regular updates from Charlotte and Stephanie. The emails are always friendly and informative.
Cannot wait to complete and move in for the summer!

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Vyne Park

Came down to Vyne Park recently and had my appointment with Stephanie, who showed me two house types which were great. She was very friendly and professional. The development at Vyne Park has a great feel, it is surrounded by nature. I was very impressed having lived in Basingstoke for the majority of my life. I will look to return next year once I am in a position to move. Thank you again

22 April 2025
Unprompted review
Rated 1 out of 5 stars

Marketing Suite Launch a poor show

We went to the Marketing Suite launch today at Weavers Gate, Codicote. It was a shambles. There was no proper parking, The pebble path on an incline was hard work, we were not offered any refreshment and the salesman was very disobliging. He did not seem interested in asking us questions and gave scant information. He said a brochure had been sent about the development. None was. He referred me to a QR code for a brochure scan. It was not about Weavers Gate.

We came away empty-handed, with an impression that this level of organisation and relevant information did not bode well for our interest in buying a property on this site. We live locally and were very interested.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Looking first home buyer

We have been looking for a new home and have been feeling so confused on where to start and we wondered into your site at The Brooks on Burghield Common. Upon arrival Sanaz was so welcoming and made us feel so comfortable, Marnie showed us around your beautiful showroom they both provided us all the information that we needed to get us off to a start to deciding. I would definitely be recommending friends who are looking to stop by as they both were so friendly and made us feel so comfortable.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Great sales team at The Brooks

Marnie and Sanaz at The Brooks were great. After getting lost on our way to Reading, we stumbled across this site. They were so welcoming! Thanks for the directions and what a lovley development! If we were looking to buy a house, we would definitely buy from you! Thanks ladies

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Vyne Park

We’re in the process of buying a house at Vyne Park and the whole team there have been fantastic, especially Charlotte. She has been knowledgable, approachable and personable every time we’ve met with her. It’s made the whole process much easier for us.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service from Lyn & Natalie

Visited Wisteria Gate Romsey and Lyn White and Natalie Lawrence the Sales Negotiators could not have been more helpful. Spent a long time with us showing us their lovely properties and the choices of interior finishes. Cannot fault them.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Alin is a star!

If there’s something strange, in your neighbourhood, who you gonna call. Call Alin! We moved into our new home a few months ago and like all new houses, there are some minor faults. Thankfully, Alin has been on-hand to fix seemingly any problem imaginable. He is the handiest of handymen, does everything with smile, and is a real gentlemen.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service with fixing the bathrooms, doors and plumber work in our new house from Lukas today. Very skilled, qualified and professional.
We are very happy with his work. We have recently moved to our new house and so many jobs needed to be completed. He has fixed them all and sorted out for us all.
Excellent work!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Whoop whoop

After a shaky start (from our part), we have had nothing but exemplary service from Marnie and Sanaz. They have been very professional and courteous. We are looking forward to moving into our new home and its all with their help and support. Many many thanks

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Marnie and Sanaz at The Brooks were…

Marnie and Sanaz at The Brooks were amazing when helping us to surprise our children with their new home. Throughout the whole process, Sanaz was so helpful and made the whole process stress-free. I can’t thank both ladies enough for helping us creating such a special memory.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Nikki and Steve have been amazing

Nikki and Steve have been absolutely brilliant. I have bought new builds before and I can honestly say they have been the best to date. Excellent customer service end to end and I have been super impressed by the quality of Croudace Homes and the aftercare. Really accommodating and super friendly. Thank you for everything and making my experience amazing both - I cannot thank you enough! All the best Sophie

19 April 2025
Unprompted review

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