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Criminal Injuries Helpline Reviews 

208
•
TrustScore 4.5 out of 5

4.7

Legal Services
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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff is incredibly polite, patient, friendly, and very supportive throughout the entire application process, making them feel much more at ease. Consumers consistently appreciate how customer service handles very sensitive personal situations with genuine empathy, ensuring individuals feel truly heard, understood, and respected. However, some customers also noted that claims were unexpectedly rejected after they spent valuable time recounting difficult traumatic events. A few other people also felt that certain staff members lacked emotional care or acted quite cold and dismissive during important phone conversations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, empathetic, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are exceptionally... See more

Service

People report high satisfaction with the service, highlighting polite, friendly, and very professional staff... See more

Claim

Reviewers mention positive feedback about claim processing, highlighting successful outcomes and helpful... See more

User experience

Consumers find user experience to be positive, highlighting a fast and easy process. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I called the helpline I was extremely anxious I had not spoken about my ordeal to a stranger before and was apprehensive of what it entailed. The man I spoke to (Youssef Anbar) helped me to feel... See more

Rated 5 out of 5 stars

Youssef Anbar is a soft spoken patient man who is wanting to help restore victims of domestic abuse’s transition back to their new life’s without you feeling judged. As an abuse survivor the level of... See more

Rated 5 out of 5 stars

Criminal injuries helped me by taking control in getting my compensation paid. It has taken nearly two years to get, and if I had to deal with by myself, I think i would of been very stressed. I w... See more

Rated 5 out of 5 stars

After being traumatised by violence for the first time in my life, and being rejected by CICA on my first attempt to gain compensation, this company helped me to achieve it. The process took 3 years a... See more

Company details

  1. Legal Services

Written by the company

We help victims of crime recover criminal Injuries compensation. We specialise in helping victims of Domestic Violence. We've recovered Millions for innocent victims and are here to stand up for your rights. Our team are here to listen and help in any way that we can. Criminal Injuries Helpline is a trading name of Alam Law Limited. A firm of Solicitors regulated by the Solicitors Regulation Authority.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(208)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fast and easy process

Fast and easy process, made sure I was okay during the process, thoughts went into how I was feeling and made the right process as comfortable as possible

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Support that you deserve made accessible

The fact that I could go through my application all through text chat was amazing, Saad was fantastic and made me feel comfortable discussing a really delicate topic. I had no idea I could even get compensation. So am very happy I decided to proceed with this

5 July 2026
Unprompted review
Rated 4 out of 5 stars

She was very polite she talkedme…

She was very polite she talkedme through everything and just hope it works thing is I know you’re getting commission of fit but I think that’s quite bad because I need all the money I can get because of the financial abuse that he’s done me

29 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a person called Chaymae who was…

I had a person called Chaymae who was helping me with my claim, they was so helpful and understanding of everything that I had said, the questions were easy to understand and if I didn’t understand a question they would reword it for me to understand what they meant. They were really polite. Thankyou chaymae for helping me with my claim today

25 June 2026
Unprompted review

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