Criminal Injuries Helpline Reviews 

208
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff is incredibly polite, patient, friendly, and very supportive throughout the entire application process, making them feel much more at ease. Consumers consistently appreciate how customer service handles very sensitive personal situations with genuine empathy, ensuring individuals feel truly heard, understood, and respected. However, some customers also noted that claims were unexpectedly rejected after they spent valuable time recounting difficult traumatic events. A few other people also felt that certain staff members lacked emotional care or acted quite cold and dismissive during important phone conversations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, empathetic, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are exceptionally... See more

Service

People report high satisfaction with the service, highlighting polite, friendly, and very professional staff... See more

Claim

Reviewers mention positive feedback about claim processing, highlighting successful outcomes and helpful... See more

User experience

Consumers find user experience to be positive, highlighting a fast and easy process. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I called the helpline I was extremely anxious I had not spoken about my ordeal to a stranger before and was apprehensive of what it entailed. The man I spoke to (Youssef Anbar) helped me to feel... See more

Rated 5 out of 5 stars

Youssef Anbar is a soft spoken patient man who is wanting to help restore victims of domestic abuse’s transition back to their new life’s without you feeling judged. As an abuse survivor the level of... See more

Rated 5 out of 5 stars

Criminal injuries helped me by taking control in getting my compensation paid. It has taken nearly two years to get, and if I had to deal with by myself, I think i would of been very stressed. I w... See more

Rated 5 out of 5 stars

After being traumatised by violence for the first time in my life, and being rejected by CICA on my first attempt to gain compensation, this company helped me to achieve it. The process took 3 years a... See more


Company details

  1. Legal Services

Written by the company

We help victims of crime recover criminal Injuries compensation. We specialise in helping victims of Domestic Violence. We've recovered Millions for innocent victims and are here to stand up for your rights. Our team are here to listen and help in any way that we can. Criminal Injuries Helpline is a trading name of Alam Law Limited. A firm of Solicitors regulated by the Solicitors Regulation Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(208)

203 reviews in the last 12 months

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Rated 5 out of 5 stars

The phone call was really helpful and…

The phone call was really helpful and the person read all the information of perfect. I can understand. I have given him all the answers and the questions ask me and I will give you five stars and I hope they have many people going through the same thing. Stay safe and be you.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Nisrine was wonderful and supportive

Nisrine was wonderful and supportive. She took her time with the questions and understood it was a difficult subject, but was patient and very helpful while I answered everything they needed to know. I had heard of this process and was mindful in inquiring, as I do not like to talk about my past and have worked so hard to get to where I am in my life, but she has put me at ease and I feel more confident going forward that it will be okay.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Fully attentive and respectful…

Fully attentive and respectful understood everything I said and helped me feel at ease through out the phone call and the process of getting my address validated took 4 times but was patient and very understanding and very respectful in my needs defo 5 star rating and would refer to anyone who needs this x

20 August 2026
Unprompted review
Rated 5 out of 5 stars

After being traumatised by violence

After being traumatised by violence for the first time in my life, and being rejected by CICA on my first attempt to gain compensation, this company helped me to achieve it. The process took 3 years and they supported me every step of the way. The staff were professional, considerate and in constant communication with case progress and updates. The compensation doesn’t undo the harm by any means, but it certainly helps. Would recommend to anyone that has suffered severe harm due to the actions of another person(s).

14 August 2026
Unprompted review

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