CovaU Energy logo
Visit website

CovaU Energy Reviews 

2,187
•
TrustScore 5 out of 5

4.8

Electric Utility Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 389 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extremely helpful and professional staff who guide them carefully through account setups and ensure that every interaction remains smooth and pleasant. Consumers consistently appreciate the quick response times and efficient support provided when managing their daily energy needs or switching providers. However, some people mentioned experiencing frustratingly long wait times on the phone before finally reaching customer support representatives for assistance. Others also noted that this energy provider turned out to be quite expensive compared to alternative options available in the market.

What people talk about most

Customer service

Consumers find customer service to be positive, highlighting prompt and efficient support when resolving... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, noting that processes are fast, concise, and effective.... See more

Response time

Users describe positive interactions with response time, frequently highlighting prompt call pickups, quick... See more

Price

Reviewers mention positive feedback about price, noting that the provider offers competitive rates and lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Calling them right after signing up online. Since I have questions about the welcome bonus. Surprisingly the customer service is nice. Because they are really trying to solve your problem sincerely... See more

Rated 5 out of 5 stars

I recently contacted the call centre regarding an issue with my account, and Opalyn Pangan assisted me. She was prompt, professional, and resolved my query during the first call itself. She clearly... See more

Rated 5 out of 5 stars

I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. The... See more

Rated 5 out of 5 stars

After compared my energy bill I have contacted COVA U. I had a great conversation with AU..... Actually he is such a nice gentleman and help me to sort out all of my questions. Also he didn't forgot... See more

Company details

  1. Electric Utility Company
  2. Energy Supplier
  3. Gas Company
  4. Solar Energy Company

About CovaU Energy

Written by the company

Covau Energy

CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.

What You Can Get
  • Low Rates, More Savings
  • No Lock-in Contract
  • 24/7 Customer Support
  • Rewards from Over 4,500 Business Partners

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,187)

373 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Customer service experience

I’ve contacted customer service with a couple of issues/inquiries. The phone was answered by the fourth ring, the technician (Inri) was very professional and got both issues sorted out în a timely manner.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently signed with CovaU

I recently signed with CovaU after checking rates on the Energy Made Easy website. They were so much cheaper than my previous supplier. Contact person was Opalyn and she was very helpful in signing me up.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and energy pricing

Made contact with questions regarding my first invoice and CovaU was able to provide all the answers. Very good customer service. After reviewing my first invoice, CovaU was very competitively priced for my specific energy needs. I am pleased I made the recent switch to CovaU for my electricity supply.

22 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look