Coppergate Clinic Reviews 

2,070
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to put them at ease, making the entire experience comfortable and reassuring. Many reviewers highlight the exceptional service and user experience, noting that procedures are explained in detail, and they feel safe, understood, and well-cared for from consultation through to post-operative care. The results of the procedures are frequently described as phenomenal, life-changing, and exceeding expectations, leading to increased confidence and satisfaction. However, some customers also noted that they would have appreciated an aftercare phone call within a day or two following their procedure. A few other people also felt that they did not receive their scheduled post-operative review and were dissatisfied with the overall outcome of their procedure.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as polite, welcoming, and... See more

Service

Customers consistently note positive experiences with service, praising the care, professionalism, and... See more

User experience

Customers consistently report positive experiences, finding the entire process easy, comfortable, and less... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and a... See more

Product

Users describe positive interactions with product, with many expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well having had a Blepharoplasty on my eyes today and a CO2 laser. I am feeling extremely comfortable. The procedures were done with great professionalism and accuracy. I was given a bag of all I wo... See more

Company replied

Rated 5 out of 5 stars

I can't praise Coppergate clinic enough. I had upper and lower blepharoplasty with Christopher West 2 months ago and the whole experience and results have been phenomenal. All the team are fantastic,... See more

Company replied

Rated 5 out of 5 stars

Thank you 🙏 once again Jo Reilly for the treatment's and advice you give me.I have been seeing you for many years and you have never failed to make me look and feel many years younger than my actual... See more

Company replied

Rated 5 out of 5 stars

Fantastic clinic. Beautiful deco, really friendly staff, Alison was amazing as was Mr Bhatt. The whole experience was very relaxing and every step of my procedure was clearly explained. Felt a bit wob... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Hand Surgeon
  3. Medical Clinic
  4. Orthopedic Surgeon
  5. Plastic Surgeon
  6. Skin Care Clinic

Written by the company

We would like to extend a very warm welcome to Coppergate Clinic, your go-to Clinic for Plastic Surgery and Advanced Aesthetics in the heart of York. Formerly face etc... medispa, we have since rebranded to reflect our updated procedure and services menu. We still retain many of our face and body treatments with our wonderful team of Aesthetic Therapists, whilst expanding the surgical repertoire. As you will see from our surgical treatment menu, we are now offering an extended plastic surgery service encompassing breast, abdomen, body and face procedures under twilight and general anaesthetic. Patients can be assured of the continued expertise and exceptional treatment results on which the clinic has built it's reputation- delivered by the team of industry-leading surgeons, doctors, nurses and aestheticians they have come to trust. We would like to take the opportunity to thank you for your continued loyalty and support and look forward to welcoming you to the your go-to cosmetic surgery in York very soon. Please do not hesitate to contact us to arrange your complimentary consultation and find out more about our comprehensive range of services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,070)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful

Had a VR facelift today … Chris West is a great surgeon firm but very honest which I liked … still in recovery but 5 hours since surgery already happy can’t wait to see end results

30 July 2025
Unprompted review
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Reply from Coppergate Clinic

Dear Debbie. Thank you so much for your kind words! We're thrilled to hear you're already feeling delighted just hours after your procedure. Mr West prides himself on his honesty, and it's wonderful to know that came through in your experience. Wishing you a smooth and speedy recovery, we can't wait for you to see the final results either! Please don't hesitate to reach out if you need anything along the way. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Made welcome and at ease the moment I…

Made welcome and at ease the moment I stepped into Coppergate. Mr Rhodes was extremely professional, thorough, explaining my options, risks & benefits. This was not rushed, I had lots of questions which he listened and answered any concerns. I don't feel under any pressure, there was no hard sell. I would highly recommend Mr Rhodes and his team and I look forward to returning for my procedure.

24 July 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Helen. Thank you so much for your kind and thoughtful review. We’re delighted to hear that you felt welcome and at ease from the moment you arrived at Coppergate Clinic. Mr Rhodes and the team take great pride in providing thorough, professional consultations where patients feel fully informed and never rushed, so it's truly rewarding to hear that reflected in your experience. We’re especially pleased that you felt listened to and under no pressure during your consultation. Your trust means a great deal to us, and we’re honored by your recommendation. We look forward to welcoming you back for your procedure and supporting you every step of the way. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Very friendly and reassuring service.

Very friendly and reassuring service.
Made me feel comfortable and gave me clear information to follow

24 July 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Sofy. Thank you for your lovely feedback. We’re so pleased to hear that you felt comfortable and reassured during your visit to Coppergate Clinic. Providing clear information and a friendly, supportive experience is something we truly value, so it’s wonderful to know that came across. We really appreciate you taking the time to share your experience, and we look forward to welcoming you again in the future. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

So happy i chose Coppergate Clinic for my procedure

From start to finish my experience has been really good. My surgeon was Rebecca Rollett and i can’t remember the name of the nurse sorry, they put me at ease when i had my procedure which was an upper blepharoplasty. It’s abit too early to see the final results but from just taking the stitches out i can see an immediate difference.
Thank you Coppergate

17 July 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Favel. Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that you felt at ease and well looked after throughout your journey, it's wonderful to know that Miss Rollett and the team helped make your procedure as comfortable as possible. It’s great to hear you’re already noticing a difference so early on, and we look forward to seeing your final results as the healing continues. Thank you again for trusting Coppergate Clinic with your care, it means a great deal to us. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Can’t thank Rebecca and the team enough…

Can’t thank Rebecca and the team enough my results of my upper bleph have literally been life changing. The service has been flawless from start to finish I have so much confidence and was made at ease throughout the whole process - what a team !!! Be proud x

17 July 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Claire. Thank you so much for your incredibly kind words. We're absolutely thrilled to hear that your results have had such a positive impact, that’s exactly what we strive for. Miss Rollett and the team will be so pleased to know they helped you feel confident and supported every step of the way. Your feedback means the world to us, and we're honored to have been part of your journey. Thank you for choosing Coppergate Clinic, and yes, we are proud of our team every day! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

TOP CLASS CLINIC

I think that coppergate clinic is a beautiful clinic and the staff helped me get through it nice and easy and where good with me on the day of my procedure Nicki O’Neil helped me and ciarstan mcardle who is a great surgeon did the procedure that other people would not do I think coppergate clinic is a top class clinic thank you for what did for me.

10 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Graeme. Thank you so much for your kind and heartfelt feedback. We're delighted to hear that you had such a positive experience with us, and that you felt supported and well cared for throughout your time at the clinic. Miss McArdle, Nicki, and the entire team will be so pleased to know they made a difference and helped make your procedure as smooth and reassuring as possible. We're especially proud to offer care where others may not, and it means the world to hear how much that meant to you. Thank you again for your trust and your kind words, it was a privilege to support you. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Uppers at Coppergate Clinic

Had uppers done today at Coppergate Clinic. I'm super happy with the results so far. All staff at this clinic are pleasant and professional, my surgeon Ciarstan McCardle and theatre nurse Kirstie were amazing. They put be at ease before taking me to theatre and looked after me post op to ensure I was ok and give me post op care instructions and answered my queries. The admin staff had already sorted further appointments so no need to worry about sorting those afterwards.
I 💯 recommend this clinic and surgeon in York 😀

2 July 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Tracey. We're absolutely delighted to hear how happy you are with your results so far, and it’s wonderful to know that your experience with us, from your initial welcome to your time in theatre and post-op care, was a positive and reassuring one. Miss Ciarstan McArdle, Kirstie, and the entire team will be so pleased to receive your kind words.

We’re also glad the admin team could help make the process smooth and stress-free for you. It means a lot to us that you’d recommend Coppergate Clinic, and we’re here for anything you need throughout your recovery and beyond.

Wishing you a comfortable and speedy healing journey! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

I’m currently 3 weeks post-upper…

I’m currently 3 weeks post-upper blepharoplasty and couldn’t be happier with the results so far — I’m absolutely delighted with my fresh new eyes!

From start to finish, the care I received from Christopher West and the team at The Coppergate Clinic was outstanding. Their professionalism, warmth, and attention to detail made the whole experience smooth and reassuring.

I would not hesitate to recommend their services to anyone considering plastic surgery. You’ll be in safe, skilled hands. Thank you again to everyone at Coppergate Clinic!

11 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Zoe. Thank you so much for your wonderful review. We're absolutely thrilled to hear how delighted you are with your results just three weeks post-surgery, “fresh new eyes” is exactly what we love to hear! It's incredibly rewarding to know that Mr Christopher West and the entire team made you feel supported, cared for, and confident throughout your journey with us.

Your kind words about our professionalism and attention to detail mean the world, and we truly appreciate your recommendation. It’s always an honour to be part of our patients’ transformations. Wishing you continued healing and happiness as you enjoy your fantastic results! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Consultation with integrity

I arrived for a blephroplasty consultation and left agreeing I didn't need it! Appreciated Dr James's honesty and expertise plus the suggestions on how to enjoy my day trip in York!

2 July 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Liedlicious. Thank you for sharing your experience! We’re so pleased to hear that your consultation with Mr James Smith was a positive one. At Coppergate Clinic, we believe that honest, expert advice is just as important as the treatment itself, and we’re glad you felt supported in making the right decision for you.

We hope you had a lovely day exploring York following your visit, Mr Smith will be happy to know his suggestions came in handy! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Professional Clinic

I've had a few visits to Coppergate Clinic .
It's a welcoming and emaculate Clinic.
My experience has been relaxed and informative visits.
All made special by having Emma as my therapist.
She friendly, makes you feel at ease, and answers all your questions with honesty and experience and professionalism
Recommend anyone to visit the Clinic

1 July 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Duke. Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that you’ve found the clinic welcoming and immaculate, and that your visits have been both relaxed and informative. Emma will be especially touched by your lovely feedback, she takes great pride in providing honest, professional care while making every patient feel at ease.

Your recommendation truly means a lot to us. We look forward to welcoming you back to the clinic again soon! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

So happy with the service at Coppergate…

So happy with the service at Coppergate and especially Mr Chris West. Absolutely first class from initial enquiry to post op check up. So professional, caring and a fantastic result. Couldn’t be happier and wouldn’t hesitate to recommend.

27 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Ruth. Thank you for your kind review. We’re absolutely thrilled to hear how happy you are with your experience and results. Mr Chris West and the entire team take great pride in providing professional, compassionate care from start to finish, so it’s wonderful to know you felt supported every step of the way.

Your kind words and recommendation mean a great deal to us. We’re so pleased to have been part of your journey and wish you all the best as you enjoy your results! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Doxycycline injections for Malar bags

I had a consultation with Miss Bowers for Doxycycline for Malar bags. She was so friendly and made me feel totally at ease as I was feeling a little nervous. She took lots of time to explain the procedure and how long it takes to work to the full potential and that sometimes a second and third injection could be needed but not normal etc. I had travelled quite a distance and had asked when I booked the appointment if I was suitable for the procedure if I could have it on the same day. The person that replied had said no but Miss Bowers said that she was more than happy to do it there and then which was very helpful. There was a tiny bit of discomfort afterwards which was expected but very little bruising afterwards which is normally a problem for me. I did explain this to her and she said that she would do her best for this not to happen which she did !! She very kindly got some cold cotton pads to put on my face for my train journey home which really helped. I am hoping that after the 3/4 months the swellings that were there will have gone down. I would not hesitate to recommend Miss Bowers and would definitely come to see her again for any surgical or non surgical procedures. Alison Stevenson

19 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Alison. Thank you so much for taking the time to share your detailed and thoughtful review.

We’re delighted to hear that your consultation and treatment with Miss Bowers was such a positive experience. It’s completely natural to feel a little nervous, and we’re so pleased she was able to put you at ease with her warmth, professionalism, and clear explanations throughout. Your comfort and confidence are incredibly important to us.

We’re also glad we could accommodate treatment on the day, especially given the distance you travelled. Miss Bowers will be especially touched to hear how much you appreciated her attentiveness, including the thoughtful touch with the cold cotton pads for your journey home.

We hope you continue to see the results you’re hoping for over the coming weeks, and please don’t hesitate to get in touch if we can support you further in any way. We look forward to welcoming you back in the future. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Follow up

Excellent advice and very friendly

24 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Chris. Thank you for your kind words! We're so pleased to hear you found the advice helpful and our team friendly. It means a lot to us and we look forward to welcoming you back to the clinic soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Great experience right from booking

Great experience right from booking, first consultation, procedure and follow up. I am over the moon and can’t recommend my surgeon Miss Ciara Bowers highly enough, professional, friendly, made me feel at ease, explained every thing clearly and the results are above my expectations. Thank you.

10 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Rachael. Thank you so much for your wonderful review! We're absolutely thrilled to hear that your entire experience, from booking to follow-up, was such a positive one. Miss Ciara Bowers will be so pleased to know how much you appreciated her professionalism, warmth, and clear communication throughout your journey.

It’s fantastic to hear that your results have exceeded expectations, that’s exactly what we strive for. Thank you for your kind words and recommendation. We’re so pleased to have been part of your transformation. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Mr Chris West demonstrates active…

Mr Chris West demonstrates active listening to meet individuals needs, infers professionalism, creativitivity and ethics to achieve excellent results at all stages of surgery.
Thank you

19 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Sara. Thank you for your kind words and thoughtful feedback. We’re delighted to hear that Mr. Chris West’s active listening, professionalism, creativity, and ethical approach made a positive impact throughout your surgical experience. Delivering excellent results and personalised care at every stage is our top priority, and your review truly encourages our team to continue striving for excellence. We appreciate your trust in our clinic and look forward to supporting you in the future. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Very personal very patient very down to…

Very personal very patient very down to earth an made me feel very comfortable and safe. Thankyou

17 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Keelie. Thank you so much for your kind review. We're thrilled to hear that you felt comfortable, safe, and well cared for during your time with us. Our team is dedicated to providing a personal and supportive experience for every patient, and it means the world to know that came through. If you ever need anything in the future, we’re always here for you! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Professionalism at its best!

Jo is so professional, and tailors treatments to meet my needs. Always a great experience at Coppergate clinic - highly professional.

17 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Jan. Thank you so much for your lovely review! We're delighted to hear that you've had such positive experiences at Coppergate Clinic. Jo takes great pride in providing personalised care, and it’s wonderful to know you feel so well looked after. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Had my surgery yesterday with Mr Chris…

Had my surgery yesterday with Mr Chris West who is a lovely guy. All the staff are very friendly and quick to answer any concerns. The procedure is explained in detail so I knew what to expect. The clinic is second to none and spotlessly clean. I highly recommend Mr West and Coppergate Clinic.

18 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Amanda. Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that your experience with Mr. Chris West and the rest of our team was such a positive one. Providing clear communication, compassionate care, and a spotless environment are all things we take great pride in, so it's lovely to know that came through. Wishing you a smooth and speedy recovery, and thank you again for recommending us! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Epitome of professionalism and skill …

I had an amazing experience with Coppergate Clinic. My treatment was for upper blephroplasty and from the moment I booked I was dealt with professionally and efficiently in every way.
My procedure was with Mr Smith and he was amazing. He reassured me at every step and spoke to me about expectations and end results, so I had a clear picture of what to expect.
On the day of the procedure we revisited this and then throughout the procedure time he made me feel at ease completely. Nicki who assisted him, also reassured me and helped calm my nerves. After the procedure had finished I had clear next steps and understood the recovery period. The after care was superb , as a team they are still in touch with you even after stitches are removed to discuss how things are continuing to heal. My bruising healed quickly and my scars are hardly visible. I have no hesitation whatsoever in recommending Mr Smith and his team. It was the best decision I ever made, I only wish I had done it sooner. Thank you x

10 March 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Joanne. Thank you so much for taking the time to share your experience, we’re absolutely delighted to hear how pleased you are with your treatment and care at Coppergate Clinic.

It’s wonderful to know that Mr. Smith and Nicki helped you feel reassured and supported every step of the way. Providing clear communication, expert care, and thorough aftercare is so important to us, and we're thrilled that this made your journey a positive one from start to finish.

We're so pleased you're happy with your results, and truly grateful for your kind recommendation. Wishing you continued confidence and happiness, and thank you again for choosing Coppergate Clinic! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Consulation & Customer Service

Professional expertise

17 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Jeana. Thank you for your kind words! We're so pleased to hear you valued the professional expertise of our team. We look forward to welcoming you back to Coppergate Clinic in the future. Kind Regards, Coppergate Clinic.

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