Coppergate Clinic Reviews 2,053

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their professionalism, friendliness, and ability to put customers at ease. The service is consistently described as excellent, with many highlighting the clear explanations of procedures, attentive care, and overall smooth user experience from consultation to post-operative follow-up. Customers often feel safe, understood, and listened to, appreciating the personalized approach and the high quality of the results achieved. However, some people were dissatisfied with certain aspects, with a few mentioning issues with a consultant's communication after payment, and others experiencing disappointing post-operative care, including missed follow-up reviews and unresolved issues. Additionally, one reviewer noted a lack of in-person information, being directed to the website instead.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the incredible kindness, compassion, and... See more

User experience

Reviewers mention positive feedback about user experience, with many feeling completely refreshed and... See more

Customer service

Clients share positive opinions on customer service, with many feeling listened to, supported, and genuinely... See more

Quality

Customers had positive experiences with quality, with many expressing happiness and satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you 🙏 once again Jo Reilly for the treatment's and advice you give me.I have been seeing you for many years and you have never failed to make me look and feel many years younger than my actual... See more

Company replied

Rated 5 out of 5 stars

I’m now 9 weeks post-VR facelift and had my follow-up appointment with Mr. Christopher West earlier this week. My face has healed beautifully, and the outcome looks incredibly natural and refreshed.... See more

Company replied

Rated 5 out of 5 stars

Fantastic clinic. Beautiful deco, really friendly staff, Alison was amazing as was Mr Bhatt. The whole experience was very relaxing and every step of my procedure was clearly explained. Felt a bit wob... See more

Company replied

Rated 5 out of 5 stars

Had uppers done today at Coppergate Clinic. I'm super happy with the results so far. All staff at this clinic are pleasant and professional, my surgeon Ciarstan McCardle and theatre nurse Kirstie... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Hand Surgeon
  3. Medical Clinic
  4. Orthopedic Surgeon
  5. Plastic Surgeon
  6. Skin Care Clinic

Written by the company

We would like to extend a very warm welcome to Coppergate Clinic, your go-to Clinic for Plastic Surgery and Advanced Aesthetics in the heart of York. Formerly face etc... medispa, we have since rebranded to reflect our updated procedure and services menu. We still retain many of our face and body treatments with our wonderful team of Aesthetic Therapists, whilst expanding the surgical repertoire. As you will see from our surgical treatment menu, we are now offering an extended plastic surgery service encompassing breast, abdomen, body and face procedures under twilight and general anaesthetic. Patients can be assured of the continued expertise and exceptional treatment results on which the clinic has built it's reputation- delivered by the team of industry-leading surgeons, doctors, nurses and aestheticians they have come to trust. We would like to take the opportunity to thank you for your continued loyalty and support and look forward to welcoming you to the your go-to cosmetic surgery in York very soon. Please do not hesitate to contact us to arrange your complimentary consultation and find out more about our comprehensive range of services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Relaxed and patient meeting

Relaxed and patient meeting. Wasn’t rushed and time taken to explore all my questions and concerns.

17 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Karen. Thank you for your kind feedback. We're really glad to hear you felt relaxed and supported during your consultation. Taking the time to answer all your questions and concerns is so important to us, and it's great to know that came through. We're here for you every step of the way. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

The appointment was conducted…Consultation

The appointment was conducted professionally. The surgeon was also very informative about my options available. Did not feel pressured also had a lovely chat with the surgeon about random stuff like family which was cool. Overall amazing experience.

2 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Kenesha. Thank you for your lovely review. We're so pleased to hear that you had such a positive experience and felt both informed and at ease during your appointment. It’s great to know the conversation felt natural and enjoyable, we believe those personal connections really matter. We appreciate your kind words and look forward to supporting you on the rest of your journey. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Nice relaxed consultation

Nice relaxed consultation, no hard sell just multiple options provided. Looking forward to getting to the other side of my surgery with them

5 June 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Sara. Thank you so much for your kind words. We're glad to hear you felt relaxed and well-informed during your consultation. It's important to us that you feel comfortable and confident every step of the way. We're looking forward to supporting you through your surgery. If you have any questions in the meantime, don't hesitate to reach out. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

My personal journey

From the first time I walked in the clinic, everyone was so professional and friendly, and my surgeon Dr Nick Rhodes was absolutely amazing.
I cannot praise him enough and I wouldn't hesitate in highly recommending him to anyone who is thinking of having such a procedure as I have just had.
Thankyou to you all ☺️
Very happy customer.

27 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Carol. Thank you so much for your lovely review. We're thrilled to hear that you had such a positive experience from the moment you walked through our doors. Mr. Nick Rhodes and the entire team will be so pleased to know their care made such a strong impression. Your kind words and recommendation mean the world to us. Thank you again for your trust, we're so glad you're happy with the results! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

The Clinic was welcoming and friendly

The Clinic was welcoming and friendly
Information given before and after procedure was excellent
The Surgeon was excellent and explained everything as he went along
Aftercare was very good
I felt very relaxed throughout
I would advise anyone to use this facility- I already have!!

19 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Janet. Thank you so much for your kind words. We're delighted to hear that you felt welcomed and well-informed throughout your experience with us. It's wonderful to know that our surgeon and team helped you feel relaxed and supported every step of the way. Your recommendation truly means a lot to us, thank you for sharing and for already spreading the word! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Excellent

Attentive, great care before, during and after my procedure. The whole team are amazing!

29 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Catherine. Thank you so much for your kind words! We're thrilled to hear you felt well cared for throughout your entire experience. Our team is dedicated to providing attentive and compassionate care every step of the way, and your feedback means the world to us. Wishing you all the best in your recovery. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Made to feel comfortable when I arrived…

Made to feel comfortable when I arrived and a very good and efficient check on my wound - staff very friendly and professional

29 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Helen. Thank you for your lovely feedback. We're so glad to hear you felt comfortable upon arrival and that your wound check was both thorough and efficient. Our team takes pride in providing friendly and professional care, and your kind words are truly appreciated. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Facial peel

I am delighted with the results of the facial peel l received at Coppergate Clinic. Their expertise, attention to detail and care is second to none. I cannot recommend this clinic more highly.

1 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Jo. Thank you so much for your wonderful feedback! We're delighted to hear you're thrilled with the results of your facial peel. Your kind words about our expertise, attention to detail, and care truly mean a lot to the whole team. We’re so grateful for your recommendation and look forward to welcoming you back soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Not one procedure but 4 !

I have been visiting Nick several times over the last few years always “thinking” about getting certain procedures done but last year I had my last meeting before actually booking in to get 4 procedures done in one go!! For me personally it was just one down time and everything done at the same time and one recovery time. From Samuel on reception always so lovely and extremely helpful to my nurses Amelia & Felicity who cared for me after my procedures and Nick who is simply the best !! I honestly would not consider going anywhere else and would highly recommend Nick to anybody thinking about getting any procedure done. You are never put under any pressure and he is so informative and totally manages your expectations. I have just had my 6 week post operative meeting and I cannot tell you how extremely happy I am with my results. There are lots of other people to mention but the whole team are simply the best and also Orla who is always at the end of the phone to answer any questions that you have and to guide you. Honestly cannot thank you all enough for everything you have done for me. One extremely happy client.

14 April 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Suzanne. Thank you so much for your thorough review and kind words. We're truly honoured that you placed your trust in us for such an important decision, and we're thrilled to hear how happy you are with your results.

It means the world to Mr Rhodes and the entire team, Samuel, Amelia, Felicity, Orla, and everyone involve, to know that you felt supported, well-informed, and cared for every step of the way. We always aim to provide a pressure-free, reassuring experience, and it's wonderful to hear that came through in your journey with us.

Your recommendation is deeply appreciated, and we're so pleased to have been part of your transformation. We're here for you anytime and look forward to seeing you again in the future. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Good service

Good service . Quick efficient on time appointments. Pleasant Dr good explanations and time for questions . No hard sell

27 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Susan. Thank you so much for your kind feedback! We're glad to hear you had a positive experience with our team and that you felt well-informed and comfortable during your visit. We truly appreciate you taking the time to share your thoughts and look forward to seeing you again. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Friendly and professional

The staff at the clinic are Friendly, professional and reassuring and the environment is very calm and relaxing

21 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Jez. Thank you so much for your kind words. We're delighted to hear that you found our team friendly, professional, and reassuring. Creating a calm and relaxing environment for our patients is very important to us, so it’s wonderful to know that came through during your visit. We truly appreciate your feedback and look forward to seeing you again. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Coppergate clinic

The Coppergate clinic has such a lovely, warm and welcoming atmosphere and the staff do their utmost to make you feel relaxed and at ease. My appointment with Ciara Bowers was very informative and the procedure was carried out with lots of discussion regarding outcomes and after care, such a lovely surgeon. I would not hesitate booking another appointment with this clinic.

22 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Kerry. Thank you so much for your thoughtful review. We're thrilled to hear that you felt welcomed and at ease during your visit to The Coppergate Clinic. Ms Ciara Bowers will be especially pleased to know that her informative and caring approach made such a positive impression. We’re so glad you had a great experience and truly appreciate your kind words and trust. We look forward to welcoming you back in the future. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Fantastic experience

From the initial contact with the reception team to enquire about the procedure, booking and attending the consultation through to the actual surgery every aspect was dealt with professionally. A lovely clinic with friendly staff.
Ciera was very knowledgeable and explained everything during the consultation, followed this up with a letter detailing everything that we has discussed.
During the procedure Ciera and Nicky were fantastic, very supportive ensuring I was at ease at all times. Added bonus great playlist in the background.
I would highly recommend Coppergate Clinic

15 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Patricia. Thank you so much for your wonderful feedback. We're delighted to hear that you had such a positive experience from your first enquiry all the way through to your procedure. It's great to know that Ms Ciara Bowers and Nicky made you feel supported and at ease, and we’re glad you enjoyed the playlist too! Your kind words mean a lot to our whole team, and we truly appreciate your recommendation. We look forward to welcoming you back to the clinic in the future. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Professional and friendly

Such friendly staff. Great to meet Katie, reassuringly professional while being down to earth and great company

22 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Lynn. Thank you so much for your kind words. We're thrilled to hear you had such a positive experience. Katie will be especially pleased to know her friendly and professional approach made such a great impression. We really appreciate you taking the time to share this and looking forward to seeing you again soon! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Excellent service, as always

Saw Emma for facial vein lazer treatment. Excellent in every way. Best response I have had to the treatment so far - am delighted with the results. Very professional service from both Emma and the wonderful chap in reception.

13 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Catherine. Thank you so much for your lovely review. We're delighted to hear you're so pleased with the results of your treatment with Emma, she’ll be thrilled to know it’s been your best response yet. We’ll also pass on your kind words to our receptionist, it means a lot to the whole team. Looking forward to welcoming you back soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

The best!

I always have the best experience at Coppergate Clinic. Nick Rhodes is the most honest, professional surgeon and always gives detailed advice and outstanding treatment. Highly recommend!

21 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Melissa. Thank you so much for your kind words and recommendation. We're delighted to hear that you've consistently had such positive experiences at Coppergate Clinic. Mr. Rhodes and the entire team take great pride in providing honest, professional care with the highest standards of treatment and advice. We truly value your trust and look forward to welcoming you again in the future. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Very professional staff

Very professional staff, friendly and helpful. Treated me with respect and kindness. The procedure was quick and easy and I was extremely happy with the result.
The clinic is very clean and hygienic which is important to me, although as it is an old building being in a wheelchair was a bit difficult but we managed.
Would be happy to come here again.
Thank you

20 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Jane. Thank you for your kind feedback. We're so pleased to hear that you felt respected and well cared for by our team, and that you’re happy with the results of your procedure. Cleanliness and patient comfort are top priorities for us, so it’s great to know that this was reflected in your experience. We appreciate your understanding regarding the accessibility challenges due to the building’s age, and we're always looking for ways to improve. We’d be happy to welcome you back anytime. Thank you again for your thoughtful review! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Kind and professional

When I arrived at the clinic everyone was so friendly to me and really put me at ease despite me being nervous. I felt really reassured.
All the theatre staff and Mr Rhodes were really kind and professional. The nurse Felicity (Flick) who looked after me post op was very kind and looked after me really well and with great care. Since I have been home any queries I have had have been answered quickly and reassuringly again putting me at ease. I am only 5 days post op so I cannot comment on the outcome of the result of the operation however the process so far has been as good an experience as it can be. It has been very professional and I have felt safe and reassured at every step.

15 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Anna. Thank you so much for your lovely review. We're delighted to hear that you felt supported and reassured throughout your experience with us. It's completely natural to feel nervous, and we're so pleased that our team, including Mr. Rhodes, the theatre staff, and especially Nurse Felicity, were able to help put you at ease and provide the care and professionalism you needed. We're also glad to know that your post-op queries have been answered promptly and reassuringly. Wishing you a smooth and comfortable recovery, and we look forward to seeing your results in time. Thank you again for your kind words. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

BEST CLINIC EVER!

From start to finish all the staff are extremely efficient… knowledgeable,
And caring wouldn't go anywhere else to have my procedures…

19 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Jo-Anne. Thank you so much for your kind words. We're thrilled to hear that you had such a positive experience with our team from start to finish. Providing knowledgeable, efficient, and compassionate care is what we strive for every day. We're truly honoured to be your go-to place for your procedures and look forward to continuing to support you! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

One of most friendliest professional…

One of most friendliest professional places I have ever visited. The care pre & post op was second to none. Mr Rhodes is a genius & the staff from Samuel in reception, the nurses Katie,Kim, Fliss, anaesthetic Jonnie & another male nurse I didn't catch his name. Received a followup the extra morning from Orla which was most helpful. A huge thank you to your team. Highly recommended.

15 May 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Lynn. Thank you so much for your wonderful review and kind words about your experience with us. We're truly grateful for your recognition of the whole team, from Samuel at reception to our incredible Theatre Team Katie, Kim, Fliss, Jonnie, and Orla. We'll be sure to pass on your thanks to everyone, including Mr. Rhodes, who will be thrilled to hear your feedback. It means the world to know you felt so well cared for throughout your journey with us. Wishing you all the best in your recovery, and thank you again for your heartfelt recommendation. Kind Regards, Coppergate Clinic.

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